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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
308 Reviews

308 Reviews of Jaguar Land Rover Santa Monica - Service Center

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September 16, 2023

The guy lied about his price, and he should get fired. Makes me never want to use your company again. More

by jkermani
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jorge Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Jaguar Land Rover Santa Monica responded

We regret to see your negative experience with us. We have addressed this with the team and are looking into this matter. We hope to have the opportunity to better serve you in the future. Best Regards, Jaguar Land Rover Santa Monica

September 15, 2023

Mario has always been extremely helpful, he keeps me up to date on my repairs and has been very helpful explaining repair details with me. An asset to your team. More

by DRGARCIA9014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for the kind words! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jaguar Land Rover of Santa Monica Service! Looking forward to servicing you again in the future!

September 08, 2023

Excellent experience, the process was very smooth, the people were very kind and making sure I received what i needed and requested. More

by MCAMBIASO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Unruh
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Sep 08, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Nicholas Unruh. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

September 07, 2023

This was a complimentary service. No hassles. I appreciate the service and will recommend the company to my friends who also have jaguars. Thank e More

by dsinger131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Jefferson, John, Jorge, and Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

August 25, 2023

I always feel my car is in excellent hands when I drop it off, and I really appreciate Mario's direct and candid approach. Thank you! More

by braidalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

August 18, 2023

John always returned my phone calls right away and explained the problem with my car in full detail. I always feel I can rely on John! More

by BUCKSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to John Bervados! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

August 18, 2023

Very one is nice and courteous. Greet and acknowledge customers as soon as you enter the facility. Great customer service More

by zoila_paniagua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie
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Aug 18, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Zolia, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Rosie, Armando, and Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

August 05, 2023

I had a great experience. Great customer service. Quick and very helpful. I would recommend them to anyone. More

by longlashes102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

August 02, 2023

Excellent service and good communication I will recommend this dealer to family and friends thank you so much More

by dinoburgues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Dino, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 19, 2023

Excellent service and an amazing advisor. So helpful, and always takes care of me. Highly recommended More

by stephen38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Stephen, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an excellent and smooth servicing experience! I will be passing the kind message along to Jorge Rojas! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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