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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
309 Reviews

309 Reviews of Jaguar Land Rover Santa Monica - Service Center

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January 27, 2025

Excellent service, they help me every time my car needs maintenance. Great service and pleasant people. More

by MICHAELORBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

Service has always been excellent and friendly. Jeff Ascencio and John Bevardos, who have handled my service the past few times, have both been very knowledgable, helpful, and responsive. More

by jeffr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

Always a great experience with service. Love the ease of loaner. Not sure why I have to have a minimum word count More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Wonderful service. Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again More

by natalierafaeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

The leadership is fine what makes the difference is the customer service. I always have the best experience with Armando, he is the best… Armando is friendly and professional at the same time. Very accommo More

by Caroline Guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

December 22, 2024

No communication regarding car that was in for routine headlight bulb change for a week. More

by jaysonrothwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Bevardos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hi Jayson, we regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

December 20, 2024

Truly exceptional from beginning to end Armando my service advisor was great took care of me in every way possible. More

by akarapetyan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

December 15, 2024

this was the first time I brought my car in. I had a good experience. I particularly found it easy to work with my service rep. More

by mary95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a good experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

December 12, 2024

Essentially the one reason that we are customers is the presence of John Bevardos whose capability, reliability and honesty can always be counted on. More

by TAR48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! I will be passing the kind words along to John. If you ever need anything, please feel free to reach out. Have a great day!

December 10, 2024

John is TOPS at his position, very understanding and cooperative, I would highly recommend him to anyone. More

by robert@shirilaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! I will be passing the kind words along to John. If you ever need anything, please feel free to reach out. Have a great day!

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