Jaguar Land Rover Santa Monica - Service Center

John is one of the best I have worked with. He is always kind, respectful, and helpful. He helped squeeze me in for an appointment when I got in a car accident, which was beyond appreciated. Ha He is always kind, respectful, and helpful. He helped squeeze me in for an appointment when I got in a car accident, which was beyond appreciated. Having been to other dealerships around the LA area, I am very happy with my service at this location. More

John always exceeds my expectations with regards to his customer service He is on top of his game customer service He is on top of his game More

My advisor is very nice and helpful, but I think he works under pressure to produce. He told me to bring my preowned certified car in with any issues while under warranty to be looked at to make sure any is under pressure to produce. He told me to bring my preowned certified car in with any issues while under warranty to be looked at to make sure any issues are resolved before the warranty expires. I guess it’s a gentle and profitable way for the dealership to get business. Taking him up on the offer, when I experienced an unusual crackling noise while accelerating, I took the car in to be looked at under warranty. It turned out to be nothing that required repair. But I was asked to pay for the inspection! When I refreshed his memory about our earlier conversation, he said I needed to pay for something, so he charged me $250 for a software update (which was unnecessary and did nothing at all for the issue I had or otherwise!) So now I’m weary of taking my car there, and I’m considering other options next time something comes up. More

You are lucky to have Muniq. She has done a fantastic job every time we had work. She is the best! She has done a fantastic job every time we had work. She is the best! More

The service department has serviced my jag and range rovers over the last 13 years to my satisfaction. rovers over the last 13 years to my satisfaction. More

prompt, professional and eager to help. made the all process very easy, and made me feel very welcoming made the all process very easy, and made me feel very welcoming More

Amazing customer service! Will definitely go back, Received my car washed and very clean!! Thank YOU Will definitely go back, Received my car washed and very clean!! Thank YOU More

Excellent service from John to secure and replace my broken part and provide a loaner Jaguar in the meantime broken part and provide a loaner Jaguar in the meantime More

Recently took one of our cars to the service department. Mario took care of us, exceptional customer service. Mario took care of us, exceptional customer service. More

This location is always professional and efficient. I schedule my appointments with Mario to get the best service. I schedule my appointments with Mario to get the best service. More