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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
299 Reviews

299 Reviews of Jaguar Land Rover Santa Monica - Service Center

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November 28, 2024

Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work. More

by DUARTE310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moniq
November 24, 2024

Armando provides excellent service and communication. The car has been both but trouble and has been in the center for a total of a few months. More

by greg@thedeanco.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

Very easy to schedule service appointments. Good work. Wash the case before it is returned!! More

by aedwards9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jesus Gutierez
November 22, 2024

Really quick, helpful and kind. Adapted to me needing most info on text rather than calls as I was working through most of the time we needed to source the car. More

by sophie_brooks
Recommend Dealer
Yes
Employees Worked With
Kenneth Kibanga
November 20, 2024

Great Service at Jaguar Land Rover - Thanks, Kenny! I had a wonderful experience at the Jaguar Land Rover dealership today, thanks to Kenny. He was incredibly knowledgeable, patient, and took the ti More

by amnon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JLR Marketing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Kibanga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kat Marenzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

Jorge is wonderful. Always kept me in the loop about my repairs and made sure everything was done. Everyone in this location has been very courteous and friendly. Johnny More

by PHARMDELRX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
November 11, 2024

Mario and his team are the best. I recently had my car serviced and was pleased at how organized and efficient they all are. This made the process so much easier. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

Armando is the best. Took care of our concerns quickly and efficiently Thank you Armando! More

by EESPARZA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

November 02, 2024

The dealership is very organized. When we want to check in there are people who welcome me and receive my car and right away. Start the process. This has been a pleasure going to Serv More

by RACHELRKR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hi Rachel, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Mario. If you ever need anything, please feel free to reach out. Have a great day!

November 02, 2024

Wonderful customer service. Everyone is extremely helpful and happy to work at the dealership. The appointment is always a pleasure because this service department is extremely More

by RACHELRKR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Mario. If you ever need anything, please feel free to reach out. Have a great day!

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