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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
306 Reviews

306 Reviews of Jaguar Land Rover Santa Monica - Service Center

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January 10, 2025

Wonderful service. Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again More

by natalierafaeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 23, 2024

The leadership is fine what makes the difference is the customer service. I always have the best experience with Armando, he is the best… Armando is friendly and professional at the same time. Very accommo More

by Caroline Guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

December 22, 2024

No communication regarding car that was in for routine headlight bulb change for a week. More

by jaysonrothwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Bevardos
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hi Jayson, we regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

December 20, 2024

Truly exceptional from beginning to end Armando my service advisor was great took care of me in every way possible. More

by akarapetyan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

December 15, 2024

this was the first time I brought my car in. I had a good experience. I particularly found it easy to work with my service rep. More

by mary95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a good experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

December 12, 2024

Essentially the one reason that we are customers is the presence of John Bevardos whose capability, reliability and honesty can always be counted on. More

by TAR48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! I will be passing the kind words along to John. If you ever need anything, please feel free to reach out. Have a great day!

December 10, 2024

John is TOPS at his position, very understanding and cooperative, I would highly recommend him to anyone. More

by robert@shirilaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! I will be passing the kind words along to John. If you ever need anything, please feel free to reach out. Have a great day!

November 28, 2024

Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work. More

by DUARTE310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moniq
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Dec 03, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing experience with us. I will be passing the kind words along to team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

November 24, 2024

Armando provides excellent service and communication. The car has been both but trouble and has been in the center for a total of a few months. More

by greg@thedeanco.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

November 23, 2024

Very easy to schedule service appointments. Good work. Wash the case before it is returned!! More

by aedwards9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jesus Gutierez
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Dec 03, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing experience with us. I will be passing the kind words along to team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

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