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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
293 Reviews

293 Reviews of Jaguar Land Rover Santa Monica - Service Center

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November 11, 2024

Mario and his team are the best. I recently had my car serviced and was pleased at how organized and efficient they all are. This made the process so much easier. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

Armando is the best. Took care of our concerns quickly and efficiently Thank you Armando! More

by EESPARZA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

November 02, 2024

The dealership is very organized. When we want to check in there are people who welcome me and receive my car and right away. Start the process. This has been a pleasure going to Serv More

by RACHELRKR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hi Rachel, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Mario. If you ever need anything, please feel free to reach out. Have a great day!

November 02, 2024

Wonderful customer service. Everyone is extremely helpful and happy to work at the dealership. The appointment is always a pleasure because this service department is extremely More

by RACHELRKR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Mario. If you ever need anything, please feel free to reach out. Have a great day!

October 23, 2024

Very disappointed with the service and dishonesty. I brought my Range Rover in under warranty but later denied it and said my headlight would be $5000 to repair and a button on door for clicking safe More

by JALLAN007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

October 17, 2024

I reported damage to my XJL which was incurred during servicing at Jaguar Land Rover Santa Monica by service personnel to Jorge Rojas; am currently awaiting satisfactory resolution of this matter. Res More

by BEEUBANKS
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hi Ben, We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

October 14, 2024

Thank you to Mario and his team for such an effortless visit. From scheduling to receiving my car back, the customer service was great! More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Jaguar Land Rover Santa Monica responded

Hi Vanessa, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Mario. If you ever need anything, please feel free to reach out. Have a great day!

September 15, 2024

Great service helpful timely considerate effective work looked over everything to make sure satisfaction efficiency More

by wasiff777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Jaguar Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to the team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

September 07, 2024

I want to thank Mario and the rest of the staff for the great service. Everyone was very professional and friendly. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Jaguar Land Rover Santa Monica responded

Hi Vanessa, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Mario and the team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

July 04, 2024

Great experience all around. Jorge Rosas is the best service manager I have ever experienced and we have 5 Land Rovers in our family. More

by janet19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Jaguar Land Rover Santa Monica responded

Janet, thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Land Rover of Santa Monica Service! We are always more than happy to assist you if anything else comes up. Take care!

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