Jaguar Land Rover Santa Monica - Service Center

Mario was great (as always- very clear on what the repairs entailed, and perfectly set my expectations for the timeline; service couldn’t have been better. repairs entailed, and perfectly set my expectations for the timeline; service couldn’t have been better. More

Mario is amazing. He makes sure i have a rental ready and only need to spend about 10 mins at the shop. He makes sure i have a rental ready and only need to spend about 10 mins at the shop. More

I was scheduled to take my car in for service. I received my car back in a timely manner and no issues. Overall I received exceptional customer service from Mario and his staff. I keep this servic I received my car back in a timely manner and no issues. Overall I received exceptional customer service from Mario and his staff. I keep this service department as my main location because the staff is organized, helpful, and professional. More

I took the car in as the brakes were grinding. The mechanic said we were at 60% and the Rotors were fine. The Mechanic suggested changing out the front brakes for $2150. I said Ok. I picked up The mechanic said we were at 60% and the Rotors were fine. The Mechanic suggested changing out the front brakes for $2150. I said Ok. I picked up the car and with in 20 feet I noticed the same problem. They then said I needed to change the rear brakes. They changed the rear brakes also, free of charge, however the brakes were changed less than 2 years ago and less than 14,000 miles. The brakes had rust on them so not sure if they used original Land Rover parts. Russ and Rebecca were very nice and apologetic as this really wasn't their fault. Lesson learned, listen to the customer and don't always trust the mechanic and maybe, just maybe check their work. More

Very good , clean and professional . Armando my service advisor is the best , he always kept me in the loop about my car. Armando my service advisor is the best , he always kept me in the loop about my car. More

The Service Department representative, Rus Timerhanov, was very helpful, thorough, and made the process easy and seamless. was very helpful, thorough, and made the process easy and seamless. More

Jorge Rojas at Jaguar Land Rover Santa Monica is a very professional, knowledgeable, helpful and very personable representative of your company. He always makes my visits for car service & repairs a more professional, knowledgeable, helpful and very personable representative of your company. He always makes my visits for car service & repairs a more pleasant experience. More