Jaguar Land Rover Riverside - Service Center

Great service. Fast and efficient. Mark was amazing and took great care of me. Will definitely be back Fast and efficient. Mark was amazing and took great care of me. Will definitely be back More

I'm very impressed with the way they videoed my multi point inspection, but I'm more pleased with my service rep, (Ivan Carrillo) I trust him with my Jaguar's, since 2005-2024. He stuck with me the whole point inspection, but I'm more pleased with my service rep, (Ivan Carrillo) I trust him with my Jaguar's, since 2005-2024. He stuck with me the whole time, keeping me informed and up to date, step by step, made me feel like I belong with the Jaguar Land Rover family. Thanks, Jaguar Land Rover Riverside for having one of the best Service Representatives.. Mr. Ivan Carrillo More

My advisor Erin is one of the best Jaguar has to offer. Efficient, communicative, and always gets me in and out the most efficient way possible. Efficient, communicative, and always gets me in and out the most efficient way possible. More

My advisor, Morgan, was completely transparent and thorough. He explained the importance of the repairs needed although the price point was far more than expected. He made sure I received a courtesy c thorough. He explained the importance of the repairs needed although the price point was far more than expected. He made sure I received a courtesy car to avoid any inconveniences while my car was being repaired. Awesome staff, Awesome service! More

Great service. Attended to all my needs in a timely manner. The lounge was comfortable and had great complimentary amenities. Attended to all my needs in a timely manner. The lounge was comfortable and had great complimentary amenities. More

Ivan took great care of me as usual and did a great job of keeping me informed. I think you should give him a raise. of keeping me informed. I think you should give him a raise. More

Loved the service. Everyone was awesome. I would definitely come back. Ivan was amazing and helpful Everyone was awesome. I would definitely come back. Ivan was amazing and helpful More

Good customer service 100% real good manager 100% service staff %100 all good im 100% Happy whit my buy service staff %100 all good im 100% Happy whit my buy More

Poor communication, no call back when I left a message(s). The car sat at the dealer for over a week for a non-critical, interior part. I would have appreciated being given to option to pick my ca message(s). The car sat at the dealer for over a week for a non-critical, interior part. I would have appreciated being given to option to pick my car up and bringing it back when the special order part arrived. Dealer loaner cars are not appealing due to the liability while it's in your possession. When I received a call that my car would be ready that day, my SA said the car was in "detail" and that I could pick it up at 5:30pm. The car was still dirty. You could clearly see the area where the dirt was rubbing into the paint and where the dirt was remaining. I would have preferred they returned the car to me in the same cleanliness state is was in at the time of drop-off. The only reason this review isn't a 1 star is because the sales management team got involved to help me get a response. More

We always go through Mark Espinosa and he is always been helpful and easy to get in touch with. helpful and easy to get in touch with. More