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Jaguar Land Rover Riverside - Service Center

Riverside, CA

4.7
354 Reviews
Call Service Center (877) 841-6324

354 Reviews of Jaguar Land Rover Riverside - Service Center

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December 30, 2023

Incompetence meets overpriced parts and labor. Longer than average waiting times for repairs. They are clueless More

by MINDFULMOVERS2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marat Pashkevich
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

We apologize for any inconvenience you experienced. We take your feedback seriously and will work to address and improve our services. Thank you for bringing this to our attention.

December 30, 2023

Excellent customer service, knowledgeable service team and great communication. All expectations met. I was completely satisfied More

by davidtaylor68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garofalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

Thank you for choosing Jaguar Land Rover Riverside! We're thrilled to hear that our customer service, knowledgeable team, and communication met all your expectations. Your satisfaction is our top priority.

December 29, 2023

Great customer service Morgan was the best ! He took care of everything and keep me informed everyday. More

by ERYN.ROBERTS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

Thank you for recognizing Morgan's great customer service! We're pleased to hear that he took care of everything and kept you informed daily. We appreciate your business.

December 29, 2023

Great service, great staff, everyone is extremely helpful and kind. I will be a Jaguar customer for life. More

by AJWEBBMAIL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sturgis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

Thank you for your appreciation! We're delighted to have provided great service from sales to financing. Your satisfaction is our reward.

December 28, 2023

Great people from sales to service to sales manger and financing thank you and I appreciate it More

by barkhozia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shariq Maurier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Garofalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rawlins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hildebrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marat Pashkevich
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

We're thrilled to hear that you had a fantastic service and customer care experience! Thank you for choosing us and considering it the best car buying experience. We appreciate your recommendation.

December 28, 2023

Fantastic service and customer care! Truly helpful and very knowledgeable… Best car buying experience around!!! More

by SHELBYNBRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shariq Maurier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Garofalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hildebrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

We're thrilled to hear that you had a fantastic service and customer care experience! Thank you for choosing us and considering it the best car buying experience. We appreciate your recommendation.

December 28, 2023

The reason I gave 3 stars is because some people are nice. There is no follow up and they don’t seem to care. More

by lupeeaton
Recommend Dealer
No
Employees Worked With
Randy Yates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

We apologize for any lack of follow-up and care you experienced. Your feedback is important, and we will work to improve our communication and service. Thank you for bringing this to our attention.

December 27, 2023

John Pham and Sean Greene were great! It was easy to work with them and appreciate their help in getting my car. More

by heather66
Recommend Dealer
Yes
Employees Worked With
John Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

John Pham and Sean Greene are grateful for your kind words! We're pleased to have made it easy to work with us, and we appreciate your trust in our team. Enjoy your car, and thank you for choosing Jaguar Land Rover Riverside!

December 27, 2023

The service was great, everything explain very well, I am more than satisfied. I would definitely recommend Jaguar Land Rover Riverside. More

by denzell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Conde
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

Thank you for choosing Jaguar Land Rover Riverside! We're thrilled to hear that the service was great, and everything was explained well. Your satisfaction means a lot to us, and we appreciate your recommendation.

December 24, 2023

Perfect service and will definitely be back. I look forward being back in the near future More

by ANSU.SOUMAORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Jaguar Land Rover Riverside responded

Perfect service is our goal, and we look forward to having you back in the near future. Thank you for choosing Jaguar Land Rover Riverside.

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