Jaguar Land Rover Riverside - Service Center

When I first walked in, my service advisor, who I was assigned to, didn’t acknowledge me and turned me over to another associate because he said he was behind in his other work. I didn’t think it was ver assigned to, didn’t acknowledge me and turned me over to another associate because he said he was behind in his other work. I didn’t think it was very good customer service, because he never introduced himself, nor did I receive a text message later from him introducing himself and if I had any questions, to text or call him. I contacted back to speak to a supervisor in which Randy decided to over see my car. He was excellent. He kept in touch regarding my car and he gave excellent customer service. This is why I gave Randy five stars and the dealership itself four stars. I appreciate all that Randy had done for me. I’m really big on Customer service and Randy came through. Thanks again Randy for making my service experience a pleasant one. More

They are very professional. They got me a loaner vehicle when requested and Erin Dang was great! They got me a loaner vehicle when requested and Erin Dang was great! More

Always very professional and friendly, never had a bad experience with them, I’m a customer for 13 years experience with them, I’m a customer for 13 years More

Amazing service and so pleasant to work with every time I come in. Morgan is just a gem! come in. Morgan is just a gem! More

Was amazing experiencing thank you for helping us out and we loved every moment thanks we loved every moment thanks More

I feel very comfortable as I walk in with everybody greeting me And took me to exactly what I was looking for which was a Dodge Durango. The process on finance and paperwork was really quick I was very greeting me And took me to exactly what I was looking for which was a Dodge Durango. The process on finance and paperwork was really quick I was very happy with the whole process thank you so much More

Attention to detail is what would make my experience above average. 3 times I have had to return after a repair for something that was missed or failed to be connected back in some way. above average. 3 times I have had to return after a repair for something that was missed or failed to be connected back in some way. More

As always awesome service I arrived late for my service appt and they adjusted their time to still commit to me. And was in and out. Mark it’s always a pleasure working with you. The ease of knowing your s appt and they adjusted their time to still commit to me. And was in and out. Mark it’s always a pleasure working with you. The ease of knowing your service person makes talking about your easy. Thanks More