Jaguar Land Rover Riverside - Service Center

Took my car in for a broken control arm. They tried to tell me that a single broken control arm needed an entire new suspension for my car + other damages for a grand total of 11-12k in repa They tried to tell me that a single broken control arm needed an entire new suspension for my car + other damages for a grand total of 11-12k in repairs. I had my car towed to another shop for a second opinion and what do you know, their estimate was only 2.8k and all damages felt specifically with the affected wheel. Shame on you Land Rover! No to mention that the day I had returned my loaner car, it had rained heavily all week so car washes weren’t open. That being said, I wasn’t able to take it to get cleaned, vacuumed, etc. The man in charge of loaners looked at my like I was xxxx with an upside frown telling me “the next time you have a loaner car, do better and don’t do what you did today” - yeah ya’ll gave me a loaner car knowing I have kids. Crumbs on the floor happen! Had it not been pouring rain I would have been able to clean it fully prior like I did the last time they gave me a loaner. Shame on that guy! More

The service area staff are great they are nice, polite and professional. I don't have to come here often but when I do, I don't mind because everyone that I enter act with are awesome. and professional. I don't have to come here often but when I do, I don't mind because everyone that I enter act with are awesome. More

A top-notch experience every time I visit. Everyone is so friendly, professional and thoughtful. Everyone is so friendly, professional and thoughtful. More

Wonderful, professional people. Very energetic and right on top of our transaction. Very nice, polite people. Very energetic and right on top of our transaction. Very nice, polite people. More

Excellent customer service. Will definitely come back to this location for any future services to my vehicle Will definitely come back to this location for any future services to my vehicle More

As usual the Jaguar people are wonderful. Since it was a big service I needed a loner and they took me to Hertz (the cars there can' compete but I was able to have transportation). My Jagua Since it was a big service I needed a loner and they took me to Hertz (the cars there can' compete but I was able to have transportation). My Jaguar (7 years old) runs like a dream and has never given me any trouble. More

Always respectful and supportive every time I have a problem or concern. Much appreciated always problem or concern. Much appreciated always More

Great customer service they send a video showing what the technician found and that’s very helpful! technician found and that’s very helpful! More

The service department is amazing. My service writers , Mark Espinoza & Erin Have been absolutely top-notch not just this time, but every time I go in there, I want to thank you guys My service writers , Mark Espinoza & Erin Have been absolutely top-notch not just this time, but every time I go in there, I want to thank you guys for always being there for me and helping me when I needed you. I would highly recommend this dealership to any friends and family. More

Service was good. Good communication. Rental vehicle was okay for the time I had vehicle in shop. Good communication. Rental vehicle was okay for the time I had vehicle in shop. More