Jaguar Land Rover Riverside | Page 3

Erin was very helpful and pleasant to deal with. He provided a great experience and even expedited my service to make sure we missed traffic on the ride home. He provided a great experience and even expedited my service to make sure we missed traffic on the ride home. More

Courteous, friendly, professional staff. The place is clean and well maintained. Takes too many days to get repairs done and my i-pace was supposed to be fully charged prior to pick up but i The place is clean and well maintained. Takes too many days to get repairs done and my i-pace was supposed to be fully charged prior to pick up but it was only minimally charged. More

Excellent service it only took 2 hours and my car was clean and my service was complete. clean and my service was complete. More

My service rep Ivan was very helpful. He greeted me at my car and walked me into the office. He explained the service I needed in detail and let me know what to expect. I waited in the s He greeted me at my car and walked me into the office. He explained the service I needed in detail and let me know what to expect. I waited in the service waiting area and the attendant Letecia was so friendly. She asked me if I needed anything and provided me with coffee and snacks. Ivan let me know when my car was ready and made the checking out process easy. My car was washed and ready to go. Thank you Landrover Riverside. More

Great experience but I don’t know who Mark Espinoza is. The experience has been easy and comfortable. The experience has been easy and comfortable. More

I was banned from service center simply for asking for clarification about charges I did not agree i consented to. My regular coordinator was not there when picked up my car. Service Director Randy Yat clarification about charges I did not agree i consented to. My regular coordinator was not there when picked up my car. Service Director Randy Yates waived fee and told me not to ever come to his store. I’m making a formal complaint to Landrover Executive. and the GM. This was an awful experience and I cannot believe I was treated so poorly. More

Had an amazing experience at Land Rover, Ivan was so helpful; and car was fixed right and fast helpful; and car was fixed right and fast More

Bryan was awesome. Everyone at dealership was very helpful, informative and happy to help. The customer service was exceptional! Everyone at dealership was very helpful, informative and happy to help. The customer service was exceptional! More

Waisted my time . I called to perform a recall on my vehicle, explaining the issues I have with my right front door and it’s locking mechanism, the service person gav I called to perform a recall on my vehicle, explaining the issues I have with my right front door and it’s locking mechanism, the service person gave me an appointment to drop off the vehicle for few days and informed me that the repair is part of the recall. The next day , the service advisor called me to inform me that the door latch needed to be changed and it’s not going to be covered by the said recall, it will cost me around $1,300 I called Land Rover company, submitted a case , waited to hear from the person I made the case with “Moses” no response. Spoke with so many different people to resolve the issue, no response. Got an email from Moses , informing me that he was sick . After long wait approximately a month or more , I got the final response which is rejection to take care of the cost of the latch . It’s worth mentioning that the recall is about the latch, and the locking motor is inside the latch, so all is in one unit . I have been loyal to Land Rover for many years, me , my wife and my kids we owned five land rovers in the past years . I’m very disappointed at land rever of the way they handled my case . More

Was a fast and wonderful experience on buying. Customer service spoiled me and my Sales Consultant John Pham was very helpful Customer service spoiled me and my Sales Consultant John Pham was very helpful More