Jaguar Land Rover Parsippany

Did not see the deal through to the end I purchased a vehicle here because they honored an incorrectly marked price, not because of the quality of service. I drove nearly an hour to this I purchased a vehicle here because they honored an incorrectly marked price, not because of the quality of service. I drove nearly an hour to this dealership because they were advertising a highly competitive price on a specific vehicle. Upon visiting the dealership, it became apparent that the adverted price was in fact incorrect due to a third-party issue. However, the dealership was gracious enough to honor the advertised price, which I was ecstatic about. I made a deposit with Mike and scheduled to pick up the vehicle the following night. Upon arrival, I met with a different sales person, because Mike had left for the day. But, I was reassured that everything was prepared and ready to go, and that I was going to be "in and out". I handed over my check, was handed the keys, and was in fact, out the door in 20 minutes - just as promised. However, as I was merging onto Route 80 from Route 46, the vehicle alerted "Low Fuel". As I glanced down, the dashboard reflected "15 miles until empty" - 15 miles! Dumbfounded and panicked, now on the highway, I called the dealership and was told this was an "oversight". Having a quarter of a tank, would be an acceptable oversight, selling a vehicle with 3 drops of fuel left in the tank, negligence. I returned back to the dealership, and awaited a runner to return with a full tank of gas. A few days following, I realized the vehicle came equipped with wheel locks - a great security features for your wheels. However, highly inconvenient when you have no key to remove them as needed. I scoured the glovebox and trunk for the key, when I came up with nothing, I reached out to Mike for a solution. I was told he would "look into it and get back to me" - that was a week ago. One would expect to not only deliver on a sale, but follow through to the end. Unfortunately, that was not my experience here at Land Rover of Parsippany. More

Car shopping not speed dating I usually have great experiences working with this dealer but my most recent experience left me speechless. I worked with Lenny who at first was great I usually have great experiences working with this dealer but my most recent experience left me speechless. I worked with Lenny who at first was great but soon started talking to me about his personal life and places to go for drinks. My husband sent me in to test drive a vehicle not speed date so he would not appreciate Lenny's approach. If Lenny put as much persistence into trying to tell me about the vehicle as he did about asking me out, he would be great. This experience has left me very uneasy about this place and will be shopping other brands like Mercedes, BMW, Porsche. More

Great Experience We had an amazing experience with Jaguar Morris County. Our salesperson Paul was easy to work with and patient with our numerous questions. Paul mad We had an amazing experience with Jaguar Morris County. Our salesperson Paul was easy to work with and patient with our numerous questions. Paul made sure when deciding on which vehicle was right for us that he took the time to go over the vehicles in great detail. Also our financing was a breeze thanks for Dave. All we had to do was sign on the dotted line. Everyone we have dealt with in the dealership has been very friendly. We look forward to continuing our service relationship with Jaguar Morris County. More

Amazing service I worked with Glenn and he was extremely patient and worked well with me and my questions. From the moment I inquired online about a 2015 Hyundai Elan I worked with Glenn and he was extremely patient and worked well with me and my questions. From the moment I inquired online about a 2015 Hyundai Elantra, I was called back withing 5 minutes! I made an appointment to test drive, but explained I was on my lunch break and needed to move quickly. Glenn was already ready for me by the time I got there! Service was amazing! I had to wait a week before I purchased, but Glenn stayed in contact and was always available for my million questions. The day I signed... he had EVERYTHING done before I even got there. He was even willing to help me transport my rental car back to Enterprise. I literally signed and drove off with 45 mins! Thanks so much Glenn and that Jaguar of Morris County! 5 Stars from me! More

Go to another dealership! Save yourself a headache and go to Paramus or Edison. Terrible communication, one they sell you the car you can forget about getting ahold of or getti Save yourself a headache and go to Paramus or Edison. Terrible communication, one they sell you the car you can forget about getting ahold of or getting a call returned. Not a dealership you can have trust in by any means. Bought a car 64 days ago, the dealership still can’t get the title and now won’t take car back after two different people told me I can return it since it’s there fault. Interesting way to operate. And your girl answering the phones, give her a different job that isn’t customer facing. More

Bad service! NEVER AGAIN!!! I went to the dealership on Saturday ready to purchase an F-Type to replace my current Porsche. As soon as I walked in I felt like I wa NEVER AGAIN!!! I went to the dealership on Saturday ready to purchase an F-Type to replace my current Porsche. As soon as I walked in I felt like I was in abandoned establishment...cars were filthy and some didn’t have signs...after dealing with the salesperson a manager who introduced himself as Michael Morgan stepped in smelling like an ashtray with an arrogant and unprofessional attitude...I left there disappointed that such a beautiful vehicle would be ruined by a mediocre establishment....went straight to Ray Catena in Edison which was superb and am now the owner of a beautiful white F-Type Coupe More

The low of the low in customer service I’ve been seeing the beautiful FPace on the road for months now...I decide to treat my wife and I to the S model. Unfortunately my experience at Jagua I’ve been seeing the beautiful FPace on the road for months now...I decide to treat my wife and I to the S model. Unfortunately my experience at Jaguar Morris County was horrible and did not correspond to such a quality vehicle. I don’t know who put the managers in charge there but they are ruining the Jaguar and Paul Miller name and quality that everyone expects. Luckily I decided to give Jaguar another chance and ended up driving away with a stunning FPace from Ray Catena Jaguar in Edison. More

Never Again!!! STAY AWAY!!! Brought my 2016 F-Type for an oil change and they ended up keeping my car for 5 days. After calling them multiple times and no one knowin STAY AWAY!!! Brought my 2016 F-Type for an oil change and they ended up keeping my car for 5 days. After calling them multiple times and no one knowing anything I was finally able to get it. I want someone to bring my car to someone I can trust to know what they're doing. I will be going to Ray Catena in Edison or Jaguar in Paramus from now on. More

cleaning house my wife and I both got vehicles and they gave us fair trade in and no xx. We spent a lot of time choosing what we wanted and they were patient and hel my wife and I both got vehicles and they gave us fair trade in and no xx. We spent a lot of time choosing what we wanted and they were patient and helpful throughout the whole process. More

Great Experience My experience at Jaguar Morris County in Madison, NJ was exceptional. My sales Consultant Glenn was great. All of my questions were answered and he ma My experience at Jaguar Morris County in Madison, NJ was exceptional. My sales Consultant Glenn was great. All of my questions were answered and he made me feel like I was making the right decision More