Jaguar Land Rover Parsippany

APPALLING SERVICE I recently returned to Paul Miller to get Apple Car Play installed on my my 2019 Range Rover Sport. They completed the work but never checked if it wa I recently returned to Paul Miller to get Apple Car Play installed on my my 2019 Range Rover Sport. They completed the work but never checked if it was working properly. The volume was so excessive each time the navigation directions were given it hurt your ears. I turned to the dealer who said they would need the truck for several days to diagnose and repair the problem (which they acknowledged). Agin it was returned not working. The third time I had to bring it back they suggested I call Land Rover service and have the truck towed in (seriously). Again it was returned without the problem being addressed. So back for a fourth time. This time we tested other 2019 vehicles and found a similar issue. They referred me to Land Rover who then referred me back to the dealer and so the game of back and fourth began. It's six months later and I neither have resolution or a refund. My suggestion to anyone would be to PICK A DIFFERENT DEALER THAN PAUL MILLER, More

I was very pleased with the very prompt and professional service I had received with John along with the other staff at this Land Rover dealership. Would definitely come here for a new vehicle or any other service I had received with John along with the other staff at this Land Rover dealership. Would definitely come here for a new vehicle or any other service. More

Excellent experience with salesman Mike Pytlar. This is our third vehicle purchased from the dealership and the fastest turn around. Mike anticipated us wanting to pick up our new vehicle ahead of schedul our third vehicle purchased from the dealership and the fastest turn around. Mike anticipated us wanting to pick up our new vehicle ahead of schedule and had the car waiting when we arrived. Nice touch! More

Great vibes, new building, friendly employees. Everyone looking to make sure you’re taken care of, comfortable areas, nice coffee machine. Overall good experience. Would recommend. looking to make sure you’re taken care of, comfortable areas, nice coffee machine. Overall good experience. Would recommend. More

The experience was positive from beginning to end. Sales expert John Wakely is knowledgeable of full product line, features and was a pleasure to work with. I am driving a dream confident of its value and t expert John Wakely is knowledgeable of full product line, features and was a pleasure to work with. I am driving a dream confident of its value and the back up of a great team More

Not Reputable! I took my 2019 Range Rover Sport in for service and they damaged the console. They told me they ordered the part and it would be in two weeks. That wa I took my 2019 Range Rover Sport in for service and they damaged the console. They told me they ordered the part and it would be in two weeks. That was four months ago. I have called my service advisor (Anthony) over 12 times, escalated the situation to management, and IT IS STILL NOT FIXED . This is no way to run a dealership let alone service customers. I WOULD RECOMMEND TO ANYONE THAT THEY FIND A REPUTABLE DEALER AND ITS NOT PAUL MILLER. More

I've purchased a few luxury vehicles in the past, in 2019 alone: Mercedes AMG, and now this Land Rover. This was by far the best experience. John Wakely is FANTASTIC!! alone: Mercedes AMG, and now this Land Rover. This was by far the best experience. John Wakely is FANTASTIC!! More

Bob Decker is the best. Always handling my account timely and with professionalism. He makes a rather tenuous situation easier, as does the rest of the service staff. timely and with professionalism. He makes a rather tenuous situation easier, as does the rest of the service staff. More

Alex was extremely helpful and generous with his time. After some minor setbacks, he made up for it with a wonderful purchase experience. We were in and out in no time at signing. Thank you Alex for every After some minor setbacks, he made up for it with a wonderful purchase experience. We were in and out in no time at signing. Thank you Alex for everything! More

The dealership is friendly and professional. The overall experience of purchase is great. You can feel the care and respect from the more experienced sales and managers. experience of purchase is great. You can feel the care and respect from the more experienced sales and managers. More