Jaguar Land Rover Ocala

Very knowledgable staff. throughout the whole process from test driving to the purchase It felt very relaxed and satisfying. I felt my comfort level was paramount to them . Jennifer frost was excellent from test driving to the purchase It felt very relaxed and satisfying. I felt my comfort level was paramount to them . Jennifer frost was excellent More

I had an appointment to turn in my leased car. I called I had an appointment to turn in my leased car. I called a week in advance to insure it was still on. When the car was turned in at the appointed ti I had an appointment to turn in my leased car. I called a week in advance to insure it was still on. When the car was turned in at the appointed time I was told that the sales manager, Ken Daniels, was on vacation and someone else would handle it. That person Sean was busy with another customer. Steve Romano assisted with some of the initial data gathering but when that was over I still had to wait for Sean. He was obviously not prepared for this. What should have been done before I got there was initiated in a time consuming fashion after I got there. I left after 3 pm with a 1pm appointment. Calling Jag Finance could have all been done prior to my arrival. A dealer fee of $995 was added to the cost of buying the car. Doc and electronic filing fees are understandable but a dealer fee is not mandatory under law (Sean told me it was). I called Orlando Jag and their fee was $800. Nothing was done to the car. It wasn't cleaned, washed, nothing. What did Ocala Jag do to earn the fee? The lease turn-in fee in the contract was $495. I could understand charging that if they insisted on this bogus charge. All in all I came away with a bad taste about Ocala Jag. My neighbor was interested in buying a Land Rover and ended up buying it in Fort Lauderdale because he felt that he was ignored in Ocala. Ocala is convenient to The Villages but not to the extent that a fair deal is not offered and sales appointments are not met efficiently. More

Jennifer Frost is amazing at her job. She was always on top of things, answering questions immediately and finding exactly what I wanted. I know I was not her only customer but she made me feel like I was! top of things, answering questions immediately and finding exactly what I wanted. I know I was not her only customer but she made me feel like I was! More

All the staff are friendly and Jake was very informative of what was going on with my vehicle. The loaner was very comparable to mine. of what was going on with my vehicle. The loaner was very comparable to mine. More

Jason Tinton was great to work with. He was accommodating and knowledgeable. The service team was prompt and I greatly appreciate them washing and cleaning my Velar. It is always wonderful to accommodating and knowledgeable. The service team was prompt and I greatly appreciate them washing and cleaning my Velar. It is always wonderful to receive a loaner to drive too. More

A a a a a a a a a a a a a a a a a a a a a a a a a a a More

Bought a hse 400 . Steven was absolutely knowledgeable and very helpful came right up to us. I highly recommend this dealership for a beautiful Vehicle and very helpful came right up to us. I highly recommend this dealership for a beautiful Vehicle More

Jake my service writer was very professional & explained in detail of what was being performed on my car & gave me a better understanding of how my vehicle operates....& jake answered all my questions in detail of what was being performed on my car & gave me a better understanding of how my vehicle operates....& jake answered all my questions More

Jennifer Frost was most helpful in answering all my questions and explaining all the car features on the vehicle. I was not impress with Sean Eason. questions and explaining all the car features on the vehicle. I was not impress with Sean Eason. More

problem with the first SUV and was given an option of moving up to a 2021, Kylee worked great to make the update possible. Minimal problems , mainly with the inforsystem, moving up to a 2021, Kylee worked great to make the update possible. Minimal problems , mainly with the inforsystem, More