Jaguar Land Rover Newport Beach

Worst Customer Service Ever! I bought a pre-owned (1 year old) 2010 LR4 from this dealer online. Philip Casas was my salesperson who was helpful at first. Philip assured me the car was in "brand new" year old) 2010 LR4 from this dealer online. Philip Casas was my salesperson who was helpful at first. Philip assured me the car was in "brand new" condition (which it should be only being 1 year old with under 20,000 miles). However, when the car arrived to my home (halfway across the country) it had a cracked taillight which was noted by the truck driver on pickup meaning it was sold to me this way. As soon as the car was delivered Philip refused to return any of my calls or emails. I escalated to Scott Paul who is the GM who also refused to return any of my calls or messages. The only way I was able to speak to a live person was by calling in with a fake name pretending to be interested in a new Range Rover! That at least got someone on the phone who then refused to help me. I took this up with the Jaguar Land Rover head office who has graciously worked out a deal with my local dealership to fix this at little cost to me. I am now happy in the end but would NEVER deal with Newport Beach Jaguar Land Rover again! More

Service Date 10/20/2010 (New residence to Newport Beach) Service Date 10/20/2010 (New residence to Newport Beach) Problem: Service light on Vehicle: 2004 Range Rover HSE Diagnosis: 1. Waterpump Service Date 10/20/2010 (New residence to Newport Beach) Problem: Service light on Vehicle: 2004 Range Rover HSE Diagnosis: 1. Waterpump $1200 2. Oil Change w/ bracket $340. 3. Air suspension Compressor $1500. I pulled my vehicle out- went back to my mechanic in LA - 1. Waterpump OEM Factory $500 Installed w/ warranty 2. Oil change w/ bracket $80. 3. Air Suspension - $0. Problem was that they had disconnected it- the compressor is fine and it works perfect now This place is a complete rip off!!.. BEWARE CONSUMERS- I AM A PHYSICIAN More

Love the car. Hate the service dept. For a service dept, they are not at all service oriented. They don't seem like they are in a hurry to get your car back to you. They are very pricey. They quoted $750 fo they are not at all service oriented. They don't seem like they are in a hurry to get your car back to you. They are very pricey. They quoted $750 for repairs; got it done for $350 from a AAA approved mechanic. The whole Enterprise rent a car thing is a pain in the a**. My wife has a Lexus; they just give you a loaner car. Will never go back. More

TYPICAL NEWPORT ATTITUDE, NOTHING LIKE BAUER USED TO BE... NO CUSTOMER PARKING, SERVICE IS OFFSITE, NOT FRIENDLY PEOPLE TO DEAL WITH. I'VE HEARD THAT THESE ARE THE SAME OUTFIT THAT BOUGHT BAUER JAGUAR A BE... NO CUSTOMER PARKING, SERVICE IS OFFSITE, NOT FRIENDLY PEOPLE TO DEAL WITH. I'VE HEARD THAT THESE ARE THE SAME OUTFIT THAT BOUGHT BAUER JAGUAR AND THEN PROCEEDED TO DRIVE OUT ALL THE ORIGINAL STAFF AND IMPORT A BUNCH OF WANKERS FROM ENGLAND. THEY RAN THIS FORMERLY FRIENDLY FAMILY OWNED DEALERSHIP INTO THE GROUND AND FINALLY CLOSED IT DOWN... STAY AWAY! More