Jaguar Land Rover Newport Beach

Very satisfied with the excellent service. I must say how impressed I'm with this dealership. In the service dpt mr Cervantes has to be one of the best . Customer service is great. And most of I must say how impressed I'm with this dealership. In the service dpt mr Cervantes has to be one of the best . Customer service is great. And most of all , the technicians always returned my Jaguar and Rover driving like new! As a consumer I demand the best service and I get it here. Thank you ! More

Excellent Customer Service Very professional and well managed team. Extremely happy with their service and expect to return many times for additional service. Thank you for your Very professional and well managed team. Extremely happy with their service and expect to return many times for additional service. Thank you for your help. BTW. This survey rating site stinks bc it doesn't keep an accurate character count for my 'review' More

Jaguar purchase Great experience! My Sales person was Sheriq. My purchase was easy, professional, and smooth process. I highly recommend this dealership! I drove in Great experience! My Sales person was Sheriq. My purchase was easy, professional, and smooth process. I highly recommend this dealership! I drove in from out of state and would buy again from this dealership! More

bad service They let me to pay for the first service which should be for free and eventhough to let me to pay for the rental car , my car brand new and have full They let me to pay for the first service which should be for free and eventhough to let me to pay for the rental car , my car brand new and have full gruantee on it. More

COMPLETE JAGUAR SHOPPING We have dealt with the same service manager Steve Cervantes for over 17 years on our Jags that we purchased here. Always helpful, timely, and knowledg We have dealt with the same service manager Steve Cervantes for over 17 years on our Jags that we purchased here. Always helpful, timely, and knowledgeable, especially in this tech age. More

No integrity The expectation of a Land Rover dealership is integrity and service. To begin, I was looking for a nice used land rover for 6 months in the Newport A The expectation of a Land Rover dealership is integrity and service. To begin, I was looking for a nice used land rover for 6 months in the Newport Area. Eventually a car was found. I asked to drive the car at the service center as it was for sale and displayed there..they said the sales division on Jamboree would have to arrange it. Drove to the "sales" center....arranged to have the car ready for a test drive Saturday morning. The next day I show up...excuse "they forgot" to get the car ready..so I could not drive it.."can you come back tomorrow?". Arranged an appointment the next morning and was told everything will be ready....When I arrived on time, I was informed the car was out on a "test drive"..so long story short they had me drive to the dealer 3 times, 2 with specific appointments only to sell the car out from under me. Never again. More

a dealership with no integrity The dealership and Stephen Brown the head General Manager of the dealership is currently under DMV investigation for many different violations. Starti The dealership and Stephen Brown the head General Manager of the dealership is currently under DMV investigation for many different violations. Starting with the holoding of a vehicles TITLE for one year 2nd holding of the window sticker for one year 3rd making customer sign a non export agreement 4th violation not sending in paper work to register the vehicle with DMV customer has no plate no registration nor the title to the vehicle. keep in mind the vehicle is paid in FULL!! 5th violation the paper work is held off the property. This investigation should spread through all of PenDragons/Hornburg dealerships throughout California. More

I went to this dealership at the end night and bought a used Jag. The the car was on sale already from the originally asking price. The salesmen was difficult to deal with because he acted like the manager used Jag. The the car was on sale already from the originally asking price. The salesmen was difficult to deal with because he acted like the manager and he thought I was crazy for negotiating the price. He finally walked back to one of the guys to mentioned my offer and came back Then finally accepted the offer after I told him to knock of part o the tax. I never was introduced to the manager during the entire time. The car had a missing floor mat an done key. He promised me the world that he world call me when he can get them to me. He called me three times asking me if I'm enjoying the car. I mentioned about the key and the floor mat. He said that he was working on it. I went down their a few months later to see if he done anything... Of coarse NOT! I kept getting automated messages from the General manger Scott Paul that if I have any question to feel free to call him. I tried to get a hold of him but he never returned calls or never was there. I was directed to a manager that said it was as is and that he was sorry. I wonder if I bought a new Aston Martin, do I get the same treatment? No wonder people dislike going to buy a car. They tell lie after lie. More

I live in Phoenix and found a certified XF on Autotrader. The advertised price was as low as I could find anywhere, and after a week or so of answering questions, I agreed to buy the car. After a wire tran The advertised price was as low as I could find anywhere, and after a week or so of answering questions, I agreed to buy the car. After a wire transfer, they sent the paperwork overnight, and after it was returned, they immediately shipped the car. It arrived in a timely manner and in perfect condition. The title was then over-nighted to me and I was able to register it 2 days later. The only issue was the matching floor mats had been swapped out for cheap black ones. After pointing this out, they shipped the right ones and everything is now good! Everyone was professional and delivered on their promises. I would not hesitate to buy again from Jaguar Newport Beach! More