Jaguar Land Rover Minneapolis - Service Center

Thourough and professional Very thourough and very professional. Totally understanding and left us with piece of mind that our expensive suv was in good hands. Top notch servic Very thourough and very professional. Totally understanding and left us with piece of mind that our expensive suv was in good hands. Top notch service team for sure. More

Sympathetic and Kind I’ve had my Velar for 2 1/2 months and had to bring my car in four times for problems. The service person I was assigned to was never there, but the o I’ve had my Velar for 2 1/2 months and had to bring my car in four times for problems. The service person I was assigned to was never there, but the others were very sympathetic and kind to me. I’ve not had problems for a month now and am loving my car again ((though still a little apprehensive that the same issues are going to happen again). More

Standard inspection under warranty Service center was courteous and explained all maintenance thoroughly. Reason for downgrade is due to them not going the extra mile. Rovers are higher Service center was courteous and explained all maintenance thoroughly. Reason for downgrade is due to them not going the extra mile. Rovers are higher end vehicles and thus I expect first-class customer service from start to finish. When I retrieved my vehicle there was a note that stated, "Do not wash." For the policy to ensure a customer does not get a car wash since they only performed maintenance at no-cost to the customer really irritated me. I have owned 4 Rovers over the past 14 years and noticed a continuing decline in customer service from multiple dealers. Rover dealers are losing their edge in customer care and this is another example. More

Possible Bad Luck They fixed a cracked pipe in the cooling system. 8 hours later I noticed more coolant leaking (turned out to be an unrelated part). Either the dea They fixed a cracked pipe in the cooling system. 8 hours later I noticed more coolant leaking (turned out to be an unrelated part). Either the dealership did a bad job of pressure testing, or I have xxxx luck. Vehicle is 5 years old, less than 50k miles More

Check engine light They always keep me informed and go out of their way to help! I love that you get a free loaner when you bring your vehicle in for service. They always keep me informed and go out of their way to help! I love that you get a free loaner when you bring your vehicle in for service. More

1 year service for Jag. F-Pace SUV ...Both sales and service have been excellent thus far and I would recommend to both friends and family ...Both sales and service have been excellent thus far and I would recommend to both friends and family More

Great service, Service was done expertly as our jag runs perfect .sales staff helped us to get our one year maintenance even though we had missed the scheduled windo Service was done expertly as our jag runs perfect .sales staff helped us to get our one year maintenance even though we had missed the scheduled window . Our lease included this .so helpful and understanding was the staff truly exceptional. RARE OUALITY OF CUSTOMER CARE IN THIS DEALER.staff helped us learn more of our cars features for over an hour. These people are sharp well trained and caring wow!! More

Money Hungry Team Jaguar | Broad day Robbery Jerome A. Bauer. What happened? You did good at the start! Worst experience ever I have experienced in a long time. I miss Steve Palmer. If I could gi Jerome A. Bauer. What happened? You did good at the start! Worst experience ever I have experienced in a long time. I miss Steve Palmer. If I could give zero stars to the Service department I would. I still will do it - Here you go [ZERO]. Broad day light robbery and dishonesty to paying customer. Everyone from the service manager (Floyd Skjerping) to the advisor (Jerome A. Bauer) are very crafty. When I questioned the incomplete work, they outrightly told me "this is why we are open, to make money and whatever we have to do to stay in business to pay for the overhead expenses." It only goes so far! Spent $889 for diagnostics with fixes in two separate visits within the same week working with Jerome A. Bauer. Eventually, had to request to speak to a manager who I was told would come in at 9:30am. Interestingly, manager came in early for an "unplanned meeting for a system installation". Floyd Skjerping, service manager did not address my concern as far as fixes for the car that I had paid for. Integrity and honesty remain questionable. Steer clear, prospective customer be forewarned. Any other dealer can diagnose and order in parts for a vehicle and perform honest and affordable repairs. RUN. RUN. RUN. Try them and regret. How I wish it was a pleasant experience to give the Service team a 5 star rating since I have driven Jaguar cars since 2005. This experience has shaken me to my core about the racial preference at the service department at this Jag dealership. Another concern, I was not requested to complete a survey which a customer who was sitting next to me was clearly being requested to complete. Karma is real, yo! Wish you the best, time will tell! More

Excellent customer care Service advisor Nick Sparrow always kept us update on the condition of our car while waiting for it's parts to come and he is very helpful to answer a Service advisor Nick Sparrow always kept us update on the condition of our car while waiting for it's parts to come and he is very helpful to answer all our questions in concern. More