Jaguar Land Rover Minneapolis - Service Center

Flat Tire Service Call center rep Stephanie was wonderful. Upon arriving to the dealers location to take care of a flat tire change, I felt on trial by the Evening mgr. Call center rep Stephanie was wonderful. Upon arriving to the dealers location to take care of a flat tire change, I felt on trial by the Evening mgr. I explained I got a flat and my wife called in to see if I could get it fixed. The rep (unknown name) told my wife there were no openings until Thursday. My wife called me to see if I wante to book the appointment. I respnded yes and asked her to inquire about a loaner. I was not aware of the process or requirements, but thought it was worth asking. The rep Stephanie said it would be ok to get a loaner and leave the vehicle until fixed. Upon arriving, the person in the garage was very kind and escorted me to a seat and informed me someone would be helping with the transaction and pointed out who that would be. He explained they were on the phone, but would be with me shortly. While I waited, another sales rep asked it I was being taken care of. I thought that was a nice touch. I later found his name to be Anre I believe. Once I was able to enter the Land Rover managers office, I was asked what I was in for. I explained everything above about it could not get fixed for 3 days and picking up a loaner with the exception of the reps name at the call center. The manager looked at me with a puzzled look when I got to the part of a loaner. He then started asking me questions. Who did you speak to? Why would I give a loaner for 3 days because of a flat tire? Don't you have the spare on? Wouldn't you just leave the flat tire and return when it's fixed? Can't you drive on the spare until fixed? Also made statements: I don't see any notes. This is unusual to give a loaner for a flat. I answered all questions, including a call to my wife, who fortunately knew the reps name. The manager then said "Oh, that's probably someone from our call center" implying anything from the call center has no merit or decision making ability. This was very awkward for me as I have nothing to do with how your business is ran. I was simply told to bring car in and leave it with the dealer and pick up a loaner. I felt like a commin theif. A moment later, Anre came into office and told the manager he received a call from a Stephanie at the call center and pretty much confirmed everything I stated. He explained to the manager that it's just a flat and they could squeeze it in the next day. This got the ball rolling and I was then asked for ID, and insurance information for the loaner. I was able to provide all requested documents after a call to my insurance company to email the current copy of proof of insurance. The card I had in my vehicle was expired in Feb 2014 and I had not put the current card in the vehicle. The manager was not extremely nasty, but I don't think he was very customer friendly at the same time. He explained he would put a tentative quote of $400 for the work, but made sure I knew it could be more depending on if the other tires were too worn down to balance with new tire, in which case I could be looking at replacing another tire. I accepted. I ended the transaction with a shake of his hand and left. The next day, I received a call from Steve who explained I have a special tire that was not in stock. It would take 3 - 5 days to arrive. After the flat was fixed, I picked up the vehicle, everyone was very nice and no issues. Once I got to work, I decided to look at the tire that was replaced. It looked fine, I wanted to compare how it looked with another existing tire and found there was rip in the tire located on the same side as the tire replace. (back driver side replaced, front driver side rip). I will be calling to have replaced. More

Very poor 90,000 Mile Range Rover Service This service cost $736.98 and includes (as noted on the invoice) Brake Inspection and Road Test Vehicle. This service was performed on my 2004 Range This service cost $736.98 and includes (as noted on the invoice) Brake Inspection and Road Test Vehicle. This service was performed on my 2004 Range Rover HSE at 101,195 miles. The vehicle was then picked up from the dealership and shipped to Florida. I received the vehicle with another 140 miles added and then noted that the Check Engine light was on. Called my local dealership in Sarasota, FL and they suggested that I check the gas cap and see if the light goes out after a day. Their suggestion was based on the service having just been done. (Reference Invoice number LRCS229507) I took the vehicle in for service after the light did not go out and at a total of 381 miles passed the previous service mileage. To my surprise, there were 13 faults noted on the engine and the vehicle needed brake rotors and pads all around. I copied all the fault information and the braking info given to me by the local dealership and mailed all of the info to the Golden Valley, MN dealership letting them know that the service they had done was done quite poorly. Neither the brake inspection nor the road test could have possibly been done as the vehicle would shake violently when braking (as noted by my own experience and by the Land Rover service technician here in Sarasota, FL). With 13 system faults showing up, it is clear that the list of other inspections supposedly done, also were either incomplete or did not happen It has been 4 weeks since I mailed in all the information and I and not received any communication at all from the Jaguar Land Rover Golden Valley dealership. Not only is their service bad but they clearly do not care how their customers feel.... More

75K mile service Nick was very helpful and got me in quickly as well as completed the work quickly. I appreciated a loaner car that met my needs to accommodate 3 kids Nick was very helpful and got me in quickly as well as completed the work quickly. I appreciated a loaner car that met my needs to accommodate 3 kids and car seats. More

Oil change My service was completed in a timely manner. Customer service was friendly and professional. My experience at this dealership has been very good to My service was completed in a timely manner. Customer service was friendly and professional. My experience at this dealership has been very good to date. More

Great service experience - Jaguar Land Rover delivers services in the best interests of the customer. With my recent service I worked with Nick Sparrow and he went above and beyond to address a concern services in the best interests of the customer. With my recent service I worked with Nick Sparrow and he went above and beyond to address a concern and delivered an exceptional outcome. I've been very happy with my purchase a couple years back and the services provided. The only reason I rated price as "Good" is that costs are at a premium compared to alternatives, but I feel highly confident in the level of quality and service to make this my only choice for the care of my vehicle. More

Henri assisted me in many ways..... Helped me get the car towed to the dealer, kept in touch with me as service progressed, offered a loaner which I didn't need in the end and made sure all went smoothly.. towed to the dealer, kept in touch with me as service progressed, offered a loaner which I didn't need in the end and made sure all went smoothly......always a good experience here for the last 14 years. More

Jerome was friendly, he kept me up-to-date on the status of my vehicle, and he was helpful in explaining what work needed to be done and what could be saved for another visit. of my vehicle, and he was helpful in explaining what work needed to be done and what could be saved for another visit. More

I've owned three LRs and soon a fourth! There's plenty of reasons I can't leave the crew at JLR of Minneapolis. The guys in Sales (Paul, Craig and Troy) make the buying experience accommodating and plenty of reasons I can't leave the crew at JLR of Minneapolis. The guys in Sales (Paul, Craig and Troy) make the buying experience accommodating and pleasurable every time; Adam and Dean in Finance always broker the best possible rate; and I can't leave out the Service Department (John & Floyd who oversee my Service Advisor Nick, though let it be said you can't go wrong with Adam or Jerome either) who make bringing in the rover an absolutely hassle-free experience...I'm either in-and-out or on the rare occasions the service is more major then I'm immediately out the door in a Jaguar or Land Rover loaner without fail! At the risk of sounding overzealous by giving the shout-outs, I do so only to show how personal of a relationship being a Land Rover owner has become thanks to everybody at the dealership. It's also worth-noting that JLR is the only luxury-brand dealership in town that also provides owners with "Driving Experiences" whether it be at lifestyle, off-roading or track events. Nothing like really testing the vehicles' mettle when it's not your own! Talk about really showcasing the vehicles' abilities and the confidence that comes with it as an owner when you've been able to push it more than you ever will be required to. I'll close my review by saying I'll forever be a Land Rover owner for life. Thank you, JLR of Minneapolis, for having me! More

Went in this past week for my 30,000 mile service for my 2011 Range Rover Sport. As I was doing my paperwork for the loaner vehicle, I realized that I didn't have a drivers license on me - I had lost it a 2011 Range Rover Sport. As I was doing my paperwork for the loaner vehicle, I realized that I didn't have a drivers license on me - I had lost it a few days before. Instead of telling me to reschedule, Nick patiently waited for me to track down a picture of my license, which had expired, and he then took the time to call the DMV to verify it was valid. Totally above and beyond what he needed to do. With the day I was having and had I been in his shoes, I absolutely would have told me to come back! But he made it work and the team, once again, did a great job servicing my vehicle. Doing business with a dealership that makes my life easier is really important for me....Jaguar Land Rover Mpls does that for me and it's very likely that I'll stick with them when I purchase my next vehicle. More

Great service…start to finish! Nick in service handled my service request with the professionalism that I expected. Everything was fantastic! I'd highly recommend Land Rover of Minneapolis to anyone that a service request with the professionalism that I expected. Everything was fantastic! I'd highly recommend Land Rover of Minneapolis to anyone that asked. More