Jaguar Land Rover Minneapolis - Service Center

World class service Went in for what I will call a minor issue (backup camera not working anymore - inconvenient but not a safety issue). The appointment was setup for th Went in for what I will call a minor issue (backup camera not working anymore - inconvenient but not a safety issue). The appointment was setup for the day I called. Issue was diagnosed in one hour and explained to me in details but the part was not in stock so I was given a loan car for a day. My car was in warranty so the part was replaced at no cost. The facility looks great, nice waiting area and friendly service. On a side note, I love those vintage Jaguar cars in the service area. More

Service was good and friendly In for a fault light in cold weather, got me into a loaner with no problems and right out to work. The problem was difficult to diagnose and they kept In for a fault light in cold weather, got me into a loaner with no problems and right out to work. The problem was difficult to diagnose and they kept me up to date as things went on. Good experience overall and the only choice in the Twin Cities for Jaguar so they almost don't have to be as good as they are. More

Excellent rating of this dealership until yesterday Brought my 2005 Land Rover LR3 in for service yesterday as it was sluggish and the reduced engine performance indicator kept coming on as the car woul Brought my 2005 Land Rover LR3 in for service yesterday as it was sluggish and the reduced engine performance indicator kept coming on as the car would run at hotter temperatures and very sluggish in first gear. Service Department diagnosed it as needing a new Thermostat and a new O2 sensor. Had these replaced and paid $730 for the repair. Drove home with no problems. Drove the car into work this morning and reduced engine performance light came on immediately, engine was starting to over heat again and very sluggish. Went straight to the dealership. Adam at Land Rover Customer service department immediately got me into a loaner as they will examine my car again to try and figure out what the problem is. I have always been exceptionally happy with Land Rover Minneapolis as a long time customer but I can't understand why they did not perform more of a thorough evaluation of the problems the first time I brought my car in instead of me having to bring my car back the very next day for the same problem that was supposed to be fixed by the replacement of the thermostat and O2 sensor. I realize that everyone can make a mistake but the Service Technician who worked on my vehicle needs to be more attentive or perhaps need more training to make sure the work that is performed truly fixes the problem the first time. I still think Land Rover Minneapolis is a very good dealership but disappointed that they could not find the problem with my vehicle the first time. More

Regular service Always a good experience. Repair of door handle proved difficult due to spare parts not being readily available. Spare parts ordered and will be notif Always a good experience. Repair of door handle proved difficult due to spare parts not being readily available. Spare parts ordered and will be notified when available. More

Completely Satisfied This was my first visit to the service center for my used Range Rover and was VERY impressed. I had a variety of issues on the car, and was delighted This was my first visit to the service center for my used Range Rover and was VERY impressed. I had a variety of issues on the car, and was delighted when Nick solved the very first one for me in the garage bay when he taught me some basics about the vehicle. The dealership gave me a loaner for the length of the service appointment, and Nick worked with the warranty company to manage the coverage of the repairs. When I left, my bill was $0.00 and I was thrilled. More

Always a great experience! Nick or any of the other service guys always do a good job writing down all your concerns and getting the problem resolved. Most of the time, same day Nick or any of the other service guys always do a good job writing down all your concerns and getting the problem resolved. Most of the time, same day. And most of the time i don't mind waiting because the customers lounge is a very nice place to sit and get some work done. More

Always First Class I always find the service at Jaguar exceptional and very professional. Everyone is nice and helpful and although it is generally never the right time I always find the service at Jaguar exceptional and very professional. Everyone is nice and helpful and although it is generally never the right time to have to bring the car in, with all of the things going on in our busy lives, I always enjoy dropping my car off and pick it up again, because it feels like a friendly oasis, and I get First Class treatment. More

Best Staff in the Twin Cities Great service every single time I bring my car in. Great communication, and detail is paid to the customer each time I visit. Can't go wrong with Great service every single time I bring my car in. Great communication, and detail is paid to the customer each time I visit. Can't go wrong with JLR of Minneapolis. More

Great service! I had my 2012 XF in service for several days for what it looked to be a battery issue and the scheduled annual maintenance. While nothing was initiall I had my 2012 XF in service for several days for what it looked to be a battery issue and the scheduled annual maintenance. While nothing was initially found with the battery or the electrical system, the car was kept for couple more days for additional testing. In the end the issue was with the smart key. Overall it was the type of service I was expecting. Excellent. The facility itself is top notch and everybody very professional. More

First Rate Extremely pleased with quality of service, friendliness of staff and exceptionally clean facility.. Took great care of our '99 Jaguasr XK8.. Repai Extremely pleased with quality of service, friendliness of staff and exceptionally clean facility.. Took great care of our '99 Jaguasr XK8.. Repairs done in timely fashion - pricing competitive. More