Jaguar Land Rover Minneapolis - Service Center

Great service and Professional staff Adam Nelson as the service advisor listens to your concerns and then sets up the vehicle for service. They follow up with any concerns and you pick u Adam Nelson as the service advisor listens to your concerns and then sets up the vehicle for service. They follow up with any concerns and you pick up a nice clean vehicle indoors when you arrive back at the dealer. A very nice service area with excellent amenities. More

Andre did a great job again. Good job by a pro at service during a time of the year when they are very busy. Also they give me a very nice loaner which I enjoyed driving and impre Good job by a pro at service during a time of the year when they are very busy. Also they give me a very nice loaner which I enjoyed driving and impressing my friends . Nice group. More

Excellent Service Delivered Just had another scheduled service by Steve Palmer. Steve is "right on" when it comes to diagnosing the problem. Delivered as promised "on time" and Just had another scheduled service by Steve Palmer. Steve is "right on" when it comes to diagnosing the problem. Delivered as promised "on time" and at a fair price, too! More

Definitely would recommend I have only needed maintenance work on my car, but I have always appreciated the good service I have received. Service has been very good and complete I have only needed maintenance work on my car, but I have always appreciated the good service I have received. Service has been very good and completed in a timely manner. More

Let's be honest here!!! Brand new parts off My 2013 LR4 LUX and 2014 Range Rover SuperCharger disappeared in this dealership's possession. Both sets of frontal grills, side v Brand new parts off My 2013 LR4 LUX and 2014 Range Rover SuperCharger disappeared in this dealership's possession. Both sets of frontal grills, side vents/ moldings and frontal vents are unaccounted for by JLR Mpls. There is only one of three possibilities behind these missing parts. These parts were misplaced or sent back to Land Rover OEM for credit or restocked and resold by JLR Mpls. Either way I never received or was given the opportunity to retrieve My belongings. Even though Dean Greening and Greg Gagne initially told Me upon My purchases that JLR would store my "parts" in their warehouses as a courtesy to Me in relation to the fact that they offer this storage to all their customers. This is far from the truth. Even upon picking up both vehicles completed, My service tech Adam Nelson assured Me My "parts" were put in storage by the dealership. For thirty three months I was led to believe JLR Mpls' storage contained My accessories. November 4, 2015 I find out otherwise. Service could not locate everything left in their possession back in 2013 and 2014. All that which was accounted for was the two sets of wheels. Everything else for both vehicles are gone without a trace. At first Ryan Schilling My Service Tech looked and inquired about these missing parts and also stated that "I know you didn't receive these parts". I then spoke with Craig Grenig Sales Manager the same afternoon and he assured Me he would physically go open boxes to search for all these parts. November 10, 2015 Craig Grenig called Me and responded to my inquiry by insinuating with his statement "how do we know we didn't give you the parts" Instead of finding a satisfactory resolution by locating My accessories or replacing them this was the response I waited seven days for... After numerous phone messages to Dean Greening and Craig Grenig from LR corporate, management from the third party that installed the parts and myself with no response from them I did receive a call back. On November 16th I finally received a call from Ted Terp General Mgr of JLR Mpls only to have him reiterate that I had received the missing items and that there would be no compensation or mediation between his staff in question and Myself to resolve this issue. Rather that I should contact an attorney to speak with the dealer's attorney to take legal action... They cannot provide any documentation backing their claim of Me picking up or receiving all these items. I would have needed an additional vehicle or an open bed pick up truck or had to have strapped these items to the roof of the vehicles to haul all this stuff home. Outrageous Dissatisfied from a supposed premium dealership!!! More

service great help in recall, Jerome was great, had the recalls installed and also the film on the front of my vehicle replaced. great job, highly recomened great help in recall, Jerome was great, had the recalls installed and also the film on the front of my vehicle replaced. great job, highly recomened More

Top Notch Service I have been a loyal Land Rover customer for years, and that is mainly because of the quality service I receive at Land Rover Minneapolis. I have been a loyal Land Rover customer for years, and that is mainly because of the quality service I receive at Land Rover Minneapolis. More

Quick expert service Nick Sparrow is my go guy for service on my 2012 Land Rover. He always has a good assessment as to what the needs to be done. The service person foun Nick Sparrow is my go guy for service on my 2012 Land Rover. He always has a good assessment as to what the needs to be done. The service person found the problem and was able the correct it within an hour while I was waiting. Nick is always great to work with even when I am on the road and working through other dealers. More

Poor Customer Service I have dealt with the Service Department twice in the last 6 months for different types of services and I have been treated poorly and the service adv I have dealt with the Service Department twice in the last 6 months for different types of services and I have been treated poorly and the service advisors are arrogant and condescending. They don't listen to the customer and they just impose themself to the customer. I'm contemplating selling my Range Rover so I don't have to deal with them anymore. More

General Servies Work Work and attention to all activities very well handled, Steve Palmer is very good to work with, usually call on this dealer and all support is very go Work and attention to all activities very well handled, Steve Palmer is very good to work with, usually call on this dealer and all support is very good. More