Jaguar Land Rover Minneapolis - Service Center

Great service experience at LR Minneapolis Bringing back a new car (RR Velar) for a service for recalls is not a desirable experience though the JLR Minneapolis team makes is as smooth and easy Bringing back a new car (RR Velar) for a service for recalls is not a desirable experience though the JLR Minneapolis team makes is as smooth and easy as it can be. Good service and rental car experience and the my cars got fixed on the same day More

You guys are the best! Thanks for your service! Thank you for the quick determination of what was wrong and quick turn around. I trust you guys and that is hard to say for other places. Thank you! Thank you for the quick determination of what was wrong and quick turn around. I trust you guys and that is hard to say for other places. Thank you! More

Another excellent experience Jerome Bauer is our service writer and always does an excellent job. This particular service was for something easy and it was fixed within an hour. H Jerome Bauer is our service writer and always does an excellent job. This particular service was for something easy and it was fixed within an hour. However, we have also had a recurring issue which seemed to have defied multiple attempts at repair. Jerome was always professional and seemed to truly care in the several times we had the vehicle in to get the problem fixed. He communicated with us extremely well and kept at it until the source of the problem was finally located. We were so happy with his approach and commitment to making sure the problem was repaired permanently. We would never go to any other service writer other than him when visiting this dealership. He understands the true meaning of customer service More

Awesome experience ! The dealership helped to make the whole experience a very good one. Service advisor Jerome Bauer helped and advised the best options for the car servi The dealership helped to make the whole experience a very good one. Service advisor Jerome Bauer helped and advised the best options for the car service. More

Timing Great place for car service , the timing was the same they told me . Everyone was friendly and ready to answer questions from sales to services. Great place for car service , the timing was the same they told me . Everyone was friendly and ready to answer questions from sales to services. More

Top notch. A thorough assessment of the service required was given accompanied with an estimate of the cost by Henri. I am also in the process of selecting a new A thorough assessment of the service required was given accompanied with an estimate of the cost by Henri. I am also in the process of selecting a new vehicle. Lloyd White was recommended by Henri. Lloyd was the agent who sold me the Jaguar I currently own 13 years ago. Cory was the agent I spoke with while researching vehicles on line. More

Excellent service The serve team, did a great job, and communicated extremely well. They took care of all my issues and answered all my questions. Great job. The serve team, did a great job, and communicated extremely well. They took care of all my issues and answered all my questions. Great job. More

Poor service after being sold a lemon Bought a brand new Velar in Oct (bought it bc we are having our first child) and the windows fogged up so bad we couldn’t see while driving. Called de Bought a brand new Velar in Oct (bought it bc we are having our first child) and the windows fogged up so bad we couldn’t see while driving. Called dealership to ask about others having this issue and they never followed up. We had to keep calling them to get a temp fix- the temp fix was a zip tie to force open a valve! When it started happening again we found out online that a recall was coming for the fog issue and never heard from dealership as we had to call again to set up fixing our 3 month old vehicle. Battery died and needs replacing already too. The screens change automatically regardless on settings -which none of this should happen on a $90k vehicle. The lack of communication by service is terrible and little customer service- they basically took our money, sold us a lemon of a car and don’t seem to care we have issues after their check has cleared. If we could return our vehicle we would. More

Good service Went to the dealership realize I showed up on the wrong day I've driven down from Canada. Adam squeeze me in got my vehicle Done Right away. The cost Went to the dealership realize I showed up on the wrong day I've driven down from Canada. Adam squeeze me in got my vehicle Done Right away. The cost wasn't too bad they are very nice, friendly, clean dealership. Good places to sit and wait for your vehicle. Looks like they have lot inventory I'd go back in a minute and I recommend it to anyone. More

Excellent service Friendly environment and knowledgeable staff. Beautiful dealership that pays attention to needs and is good at solving problems. Sales staff is nice a Friendly environment and knowledgeable staff. Beautiful dealership that pays attention to needs and is good at solving problems. Sales staff is nice and helpful with questions More