Bill Jacobs Land Rover - Service Center

It was time for my Range Rover Velar to be serviced and my check engine light had come on, so as always I took it to Bill Jacobs Land Rover of Hinsdale. From the time I arrived until the end of the appoint my check engine light had come on, so as always I took it to Bill Jacobs Land Rover of Hinsdale. From the time I arrived until the end of the appointment Mike Mashburn provided excellent customer service. He suggested we begin with the most pressing issues on the car first, then re-assess if more issues are identified. Additionally, I needed a loaner/rental car and had to use the external service. Mike had them bring the car to the dealership so I did not have to make my way there or wait for a transport to the rental location. I really appreciated that gesture. I have gotten to know Mike since my vehicle has been serviced at this location and he is always fair and a straight shooter (he’s funny too!). Now I just have to wait and see what all needs to be done on my vehicle, but I know he will help me to do what’s needed and what’s best. More

Why 15 words when one word will do. Great service and coffee great show room. Nice lacation Great service and coffee great show room. Nice lacation More

The service was very thorough. I purchased my 2022 Range River Sport through Cavana. I was very pleased with their service as well. I wanted to make sure everything was up to par. I purchased my 2022 Range River Sport through Cavana. I was very pleased with their service as well. I wanted to make sure everything was up to par. Hinsdale Haguar/Land River did a great job confirming everything was ok. More

Everyone is always wonderful - communication and efficiency is top notch!! Raul has been the best! efficiency is top notch!! Raul has been the best! More

Great service as the people took the time to explain the issues and recommendations. Helpful with getting me a loaner too! issues and recommendations. Helpful with getting me a loaner too! More

The customer service is great here! Mike Mashburn kept me informed every step of the way regarding the work that was needed to be done on my car. He was very nice and very professional! Mike Mashburn kept me informed every step of the way regarding the work that was needed to be done on my car. He was very nice and very professional! Thank you Mike!!! More

Great customer service. Raul Pesina in the service dept. is a prime example of this great customer service. Raul Pesina in the service dept. is a prime example of this great customer service. More

Extremely helpful and professional in servicing the vehicle. Was able to accommodate loaner vehicle while serving the car. Kept informed during repair time vehicle. Was able to accommodate loaner vehicle while serving the car. Kept informed during repair time More

They are a great dealership and I had a wonderful experience with them. I am appreciate of the partnership. experience with them. I am appreciate of the partnership. More

Mike Mashburn’s service and followup was superior, which we rate as a 10 / 10. However, we were less satisfied with the upfront process whereby I had indicated what service I would like done when I called we rate as a 10 / 10. However, we were less satisfied with the upfront process whereby I had indicated what service I would like done when I called to book the appointment. Unfortunately, when my wife arrived, they had no record of my initial service requests. Not a huge issue, but my wife less familiar with the LR car maintenance, and so she kind of improvised with guidance from LR technician. Consequently, we rated Mike Mashburn’s post drop-off service as a 10/10, but overall service as 9/10. Thank you, JD More