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Bill Jacobs Land Rover - Service Center

Hinsdale, IL

4.6
296 Reviews
Call Service Center (630) 659-1152

296 Reviews of Bill Jacobs Land Rover - Service Center

Sort by
October 25, 2024

Didn’t explain fee and wanted me to agree to service that wasn’t even needed. Never want to go back. More

by CRAMOS1977
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill in Service
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Here at Jaguar Hinsdale Service, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (630) 325-9955 to discuss ways we can better serve you in the future.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we would like to have a better understanding about your experience. Please reach out to us at (630) 325-9955 at your earliest convenience and we will do our best to resolve this with you.

October 25, 2024

Great but pricey. And I never got a resale value on my car per my request. I was contemplating a trade-in, but couldn’t seem to get the information I needed More

by JENNY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (630) 325-9955 so we can assist you further.

October 24, 2024

Excellent service! Great communication!!! Would highly recommend. They care about their customers and doing a good job. More

by badgergrad91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Spencer
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for your positive comments about Jaguar Hinsdale Service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

They are efficient and dependable. Whenever my car needs a little more attention they’re always there to soothe her. More

by JJONES650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t see their names
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

Everyone is so very nice and polite! I appreciate the video and all the text messages to show me what is happening with my vehicle! More

by lyonskathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 21, 2024

My car was not properly fixed, no loaner provided. Still no idea what is wrong with the car More

by Sal
Service Communication
Recommend Dealer
No
Employees Worked With
Rep did not give me his card
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (630) 325-9955 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we would like the opportunity to address your concerns. Please reach out to us directly at (630) 325-9955 when you have a chance. Thank you, and we look forward to hearing from you.

October 20, 2024

The service representative at this dealership has made it a joy to work with them. Raoul is in constant contact with me and explains everything very clearly. More

by PMSJ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raoul Pacina
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are so pleased you enjoyed your visit to Jaguar Hinsdale Service! We are always more than happy to assist you if anything else comes up. Take care!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out to us if there's anything more we can do!

October 19, 2024

Lewis Santiago is an amazing person. He is extremely attentive and detail-oriented. I feel understood and heard. More

by LAKPORIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Santiago
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

Everything was great… Jawad is super friendly and helpful. Only reason I am taking a star away is because the car was dirty inside when I picked it up. Grease stain on the dashboard Jawad rem More

by egschrader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jawad
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 17, 2024

Service was exceptional Lewis was amazing. Very professional and kept me informed. White glove service is the way to go!!! More

by chan1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Hinsdale Service! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jaguar Hinsdale Service!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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