Bill Jacobs Land Rover - Service Center

I am in sales and service in a different industry, so I am super-sensitive to being treated well as the client. I drive a 2010 Range Rover Sport. I had normal maintenance done on the car and Linda arrang am super-sensitive to being treated well as the client. I drive a 2010 Range Rover Sport. I had normal maintenance done on the car and Linda arranged for a new LR4 for me to drive so I wouldn't be stranded. Her thinking of things like this is why I keep coming back. When the car had an issue 3 days after this service call, I brought it back to the dealership as an emergency and Linda took care of it all. She showed great care for me and for the safety of the vehicle. She also didn't charge me for the return trip. This kind of client service breeds loyalty---big loyalty. Thank you for the great service, and thank you for Linda. Oh yes, and I LOVE the car....this is my third one! More

...first and foremost, Linda was totally professional, knowledgeable, thorough and friendly in explaining the rather complicated service that was performed on my Range Rover...she kept me up to date on th knowledgeable, thorough and friendly in explaining the rather complicated service that was performed on my Range Rover...she kept me up to date on the progress of the service, costs and issues of concern that arose with the inspection...through out our relationship, she has earned my total trust and respect...the mechanics' work that was done was excellent, the pricing was fair and the car was returned in excellent shape. More

My experience at Bill Jacobs Land Rover was excellent! Joe Rosone is the best. He listened to my concerns and made sure that everything was taken care of with my Range Rover Sport. Joe called me with up Joe Rosone is the best. He listened to my concerns and made sure that everything was taken care of with my Range Rover Sport. Joe called me with updates on the repairs. I have dealt with many different dealerships, Joe Rosone made this smooth and easy. I highly recomend Joe Rosone and Bill Jacobs Land Rover. More

I have serviced two Land Rovers at Bill Jacobs, I have delt with both Linda and Joe in service and have always been satisfied with the treatment my wife and I have received for both warranty and maintenen delt with both Linda and Joe in service and have always been satisfied with the treatment my wife and I have received for both warranty and maintenence repairs, I did not purchase my first land Rover there but when I needed service they treated me as if I did. More

Although I live closer to the Hinsdale dealership, I bought my car through Naperville because the salesperson in Hinsdale was so bad - uninformed, ill-trained, etc. They agreed to let me service it in bought my car through Naperville because the salesperson in Hinsdale was so bad - uninformed, ill-trained, etc. They agreed to let me service it in Hinsdale and I have never been satisfied. Linda in particular is the worst service person i have ever dealt with in any industry. She never fails to tell me that her salary depends on the score she gets on her satisfaction surveys. She constantly harangues us about when we're going to pick up the car (um, we work too, we'll be there before you close!!). She talks to me as if I'm nothing but an inconvenience to her. When I've had to go in and wait in their service area, the salespeople use absolutely offensive language as if they don't know customers might be waiting. I'm not a prude, but in what circumstance is it okay to use the 'c' word in a business setting? I've spoken to the dealer's service manager as well as to the regional service manager. They both tell me they can't imagine what might be happening since this dealership has such high satisfaction ratings. Really? I don't care - I'm telling you about MY experience. It's no wonder the individual service is so bad with leadership that cares so little. In fact, their "courtesy" license plate holders read "Hindsdale" - misspelling the town's name - and they don't care enough to send them back and get holders with the dealer's name spelled right? Or maybe they just give those to their "special" customers..... In short, I have stopped taking my car there. Life is too short and my money is too valuable to me. More

took my vehicle in for a regular servicing apointment and now 3 months later my truck is still in the shop! Service manager speaks to me as if I am a dumb blond and I have to escalate my concerns in order t now 3 months later my truck is still in the shop! Service manager speaks to me as if I am a dumb blond and I have to escalate my concerns in order to get proper service. I have had to take my truck back every two weeks due to a check engine light that would not go off, but when I call back each time, the servicing department treats me as though I am causing the problem. I was under the impression that Land Rover had highly trained mechanics! My time is very valuable and yet this problem will not go away. Each time they find something different and for a few days the problem appears to be fixed but then the light comes back on again. This issue is really concerning me and I just want them to fix the issue. However, my time and mileage cannot be replaced and they are not doing anything to compensate me for either. More