Bill Jacobs Land Rover - Service Center

First time going into this dealership for a maintenance check on my Discovery. The service experience was awesome - quick, questions & inquires well addressed, arrangements for my loaner vehicle promptly c check on my Discovery. The service experience was awesome - quick, questions & inquires well addressed, arrangements for my loaner vehicle promptly completed and off I went. Most interesting was the very quick turnaround and keeping me updated on the status and eventually readiness of my vehicle for pickup. Very big thanks to Jawad Sayal for an amazing customer experience - great gentleman; and happy to be dealing with JLR Hinsdale. More

Easy and quick Raul was very helpful as always, kept me updated and got the problem fixed quickly updated and got the problem fixed quickly More

I completed a rating for this dealership two days ago as soon as I returned home from the dealership. The customer service rep I had was great and that's what prompted my excellent rating. Now I putting up soon as I returned home from the dealership. The customer service rep I had was great and that's what prompted my excellent rating. Now I putting up this terrible rating because I went to use my sunglasses and they are gone. I also had a pair of prescription glasses that were in the car as I use them for night driving. I had no reason to use either pair until today and that's when I noticed both were missing. If you have work done here be very careful about what you leave in your car. More

Bill was my advisor. The only thing that I didn’t like about the experience was the gentlemen that was doing the review of my car he said one thing and when I began to as The only thing that I didn’t like about the experience was the gentlemen that was doing the review of my car he said one thing and when I began to ask questions Bill advised he would discuss other concerns at this desk. Came in with less than 23000 miles on my car and got an estimate of $3700. Then the comment of this is a luxury car expensive to maintain was very condescending and it’s makes an assumption that I was not use to luxury when in fact is not the case. I don’t know what my next car is but when I can’t trust after I buy the car that I would be treated fairly and with respect it won’t be your establishment. Very disappointed with this part of the experience More

Very satisfied and updated on my car needs currently and for the future. Joe was great. for the future. Joe was great. More

First time coming to this dealership for regular maintenance and the service was beyond excellent. My service representative Jawad Sayal was amazing. He went over and beyond to help me understand al maintenance and the service was beyond excellent. My service representative Jawad Sayal was amazing. He went over and beyond to help me understand all the services that were going to be performed on my vehicle. He helped me tremendously on saving costs and helped me with a warranty issue that I would have no idea how to handle. He was very sincere and honest. I will definitely be coming back to Bill Jacobs Jaguar for my regular maintenances and if I have other issues with my vehicle. More

Joe was fantastic but dealership constantly “upselling”. Sold my E-Pace as a result. Will not purchase another Jaguar. Sold my E-Pace as a result. Will not purchase another Jaguar. More

Mike was awesome! He was very helpful and informative. He answered all my questions and concerns promptly. He was very helpful and informative. He answered all my questions and concerns promptly. More

The service at Hinsdale Land Rover is always impeccable. They take their time explaining what you need and why. My service technician Mike Mashburn is very responsive and knowledgeable. If you have a choice They take their time explaining what you need and why. My service technician Mike Mashburn is very responsive and knowledgeable. If you have a choice choose Mike! More

Advisor was great but the dealership in itself is terrible. Had my vehicle in for minor maintenance and a check engine light on. They put me in a rental car, first of all if I drive a Land Rover, I terrible. Had my vehicle in for minor maintenance and a check engine light on. They put me in a rental car, first of all if I drive a Land Rover, I expect a loaner especially when you are keeping my car there for about 10 days. The rental car was terrible, needed alignment and was not a sound vehicle. I called the service manager at dealership and he promised to swap the rental as soon as one was available which he said would be the same day or worst case next day. He did not call me back at all and I called him back after waiting a few days twice and he never had the courtesy to call me back- TERRIBLE! More