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Bill Jacobs Land Rover - Service Center

Hinsdale, IL

4.6
297 Reviews

297 Reviews of Bill Jacobs Land Rover - Service Center

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June 14, 2024

Skip andBill are outstanding! Great service experience! Professional and knowledgeable. Highly recommended to all in greater Chicago. More

by PAULVOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service group Skip andBill
Jun 15, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 16, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Hinsdale Service! We look forward to your next visit! Take care!

Jun 16, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

June 11, 2024

Bill Jacobs Jaguar Land Rover in Hinsdale has continuously been my dealer of choice. The service department has truly looked after my vehicles that I have had through the years. A big part of my More

by Grrinsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gallovitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Rosone Service Department 5 Stars
Jun 13, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

June 10, 2024

Mike did an amazing job at keeping me informed every step of the way and that everything was taken care of to my satisfaction. I couldn't be happier with the service I received. Great experience! More

by udbenuts2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in service , Darren HEATH
Jun 13, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 09, 2024

I had a great experience with Bill, who offered me my service options, and did not try to oversell me. The dealership also did a nice job washing the car, which was a great bonus. More

by kgflanagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill from Service
Jun 12, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar Hinsdale Service. We are always more than happy to assist you if anything else comes up. Take care!

Jun 12, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here at Land Rover Hinsdale. We are always more than happy to assist you if anything else comes up. Take care!

June 09, 2024

Overcharged parts by 40% over surrounding dealerships. Also told me I had to get reimbursed directly by warranty company. Warranty company said they prefer to pay dealer directly. More

by Me
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 24, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Me, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

June 08, 2024

excellent customer service, Joe arado e is incredible. they take great care of me everytime More

by joesmythe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 09, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2024

Very nice place. People were nice. Could be better at communicating. I didnt hear anything for three days despite an appointment. An extra charge for Credit Cards More

by Don.ciancio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis
Jun 09, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Here at Jaguar Hinsdale Service, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (630) 325-9955 to discuss ways we can better serve you in the future.

June 08, 2024

Had a great experience servicing my vehicle here. Would highly recommend servicing a vehicle here. More

by santipov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosone
Jun 09, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2024

The service is good but expensive and the addition of a credit card fee is discouraging. More

by steldor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 07, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate your feedback! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

June 05, 2024

Raul Pesina in the Service Department was attentive to provided excellent customer service. Would highly recommend. More

by adela5896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Pesina
Jun 07, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, it's experiences like yours that really keep us motivated! Thanks again for the recommendation, and have an amazing day!

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