Bill Jacobs Land Rover - Service Center

Absolutely disappointing service experience provided by a luxury vechical dealership. After purchasing a vechical with a documented defect, I waited three months for a backloged part to be delivered to add luxury vechical dealership. After purchasing a vechical with a documented defect, I waited three months for a backloged part to be delivered to address the defect. Arriving for the appointment the computer system was down and they could not find the part. Returned for a second appointment to correct the defect to find out they had ordered the wrong part. They then order the wrong part for a second time and had a delayed delivery on the correct part. For all of the delays, I requested that they spend a little extra time vacuuming my car prior to returning it to me, they said no problem. The process left me in a courtesy vechical for a week to perfom a one to two hour work effort. On the day of pickup I was assured that the vechical was ready to go and the extra vacuum would be complete. The vechical was ready, however it was no vacuumed. Hopefully, the information above can be ised to help improve the overall service delivery process. More

Very easy to schedule service. My service lead, Jawad Sayal, provided me with updates and responded quickly and professionally to my questions. My service lead, Jawad Sayal, provided me with updates and responded quickly and professionally to my questions. More

This is my dealership of choice. The service I receive is always exceptional. Everyone is friendly and they explain everything that needs to happen with my car and why it needs to ha The service I receive is always exceptional. Everyone is friendly and they explain everything that needs to happen with my car and why it needs to happen. More

Continued great service for the last 10-12 years with all of our land rovers. We never have to wait for an appointment and if something arises between scheduled maintenance they are quick to get us in for se of our land rovers. We never have to wait for an appointment and if something arises between scheduled maintenance they are quick to get us in for service. They always have transportation available via a loaner or rental or pick up drop off service. Our service advisors are the best. More

The dealership communicated updates on my car while it was being serviced timely. Joe was great to work with! was being serviced timely. Joe was great to work with! More

Erica and the entire sales team were Great. They were just as motivated to make a sale as I was to make a purchase. I felt no pressure and the transaction went extremely smooth. They were just as motivated to make a sale as I was to make a purchase. I felt no pressure and the transaction went extremely smooth. More

Extremely pleased with the maintenance service performed on my 2023 Jaguar F Type R. My appointment was honored & everything that was promised was done in an efficient professional manner. Also, I was o on my 2023 Jaguar F Type R. My appointment was honored & everything that was promised was done in an efficient professional manner. Also, I was on my home earlier than expected . More

The customer service is good but they have a very difficult time diagnosing problems. I dropped my car off with an exterior engine sound and interior knocking. They were unable to identify the exteri difficult time diagnosing problems. I dropped my car off with an exterior engine sound and interior knocking. They were unable to identify the exterior sound until I documented it with video and never fixed the interior knocking despite noting it in their paperwork. More

Joe did a great job of listening to my concerns about my vehicle and making everything was addressed properly. Also kept me informed about the vehicle, repairs, and timeline it would take to have the vehicl vehicle and making everything was addressed properly. Also kept me informed about the vehicle, repairs, and timeline it would take to have the vehicle finished. Would recommend and come back again. Thank you. More

Great customer service! Great communication! I appreciate being kept in the loop via text messages. Joe Rosone is the best!! Great communication! I appreciate being kept in the loop via text messages. Joe Rosone is the best!! More