Bill Jacobs Land Rover - Service Center

Great Service! x x x x x x x x x x x x x x x x x x x x x x x x x x x x More

Several issues. I made an appointment for 1:30 on a Tuesday and nobody even looked at the car until Thursday afternoon (after I requested to hear back from a manag I made an appointment for 1:30 on a Tuesday and nobody even looked at the car until Thursday afternoon (after I requested to hear back from a manager if it wasn’t by that timeframe). Why did I make an appointment???? After 6 days in the shop i requested a loaner. Which was promptly made available to me. I had to sign your rental agreement and provide my license, insurance information and a credit card. Upon returning the car to you, I requested a receipt that the car was returned, there was no damage, and it was filled with gas and no further charges were incurred. I was told you run a reputable business and this was a non standard request. It took a manager to provide that receipt. There were several other issues and the communication was poor. It was a bad customer experience. More

My service advisor, Bill Spencer, is super helpful and that makes all the difference when I take in my vehicle for service. that makes all the difference when I take in my vehicle for service. More

I only take my truck to Hinsdale for service. The work is always outstanding and Joe Rosone is wonderful. The work is always outstanding and Joe Rosone is wonderful. More

I had a very pleasant experience servicing my Defender. Jawad Sayal was wonderful. I appreciated the video update of the service that was performed on my vehicle. Jawad Sayal was wonderful. I appreciated the video update of the service that was performed on my vehicle. More

This is one of the worst dealers that I have ever dealt with from calling and talking to the finance manger to the service dept .. I will never go back there again with from calling and talking to the finance manger to the service dept .. I will never go back there again More

You have great service and personal Lewis Santiago was excellent he kept me updated on the repairs and time excellent he kept me updated on the repairs and time More

Lack of communication between service agent and customer while car was in the shop for 2 days. while car was in the shop for 2 days. More

Very good experience ! Raul helped with everything and did some extra mile job to get everything perfect ! Thank k you Raul helped with everything and did some extra mile job to get everything perfect ! Thank k you More

Best customer service you can ask for. Always ready to help and easy to scheduale your service appointments. Always ready to help and easy to scheduale your service appointments. More