Bill Jacobs Land Rover - Service Center

They provide a solid and courteous service. If you need a loaner - you will get one. They keep you well informed about the progress of the service on your car, and they follow up with you aft If you need a loaner - you will get one. They keep you well informed about the progress of the service on your car, and they follow up with you after the service is completed to check on your satisfaction with the service. More

Only experience is with the service department. Prior rep was Mike Mashburn who was fantastic. New rep is Adam Wolfe who was great also. Prior rep was Mike Mashburn who was fantastic. New rep is Adam Wolfe who was great also. More

Dora was a great help in setting up my extended service contract. She made it very easy and straight forward. contract. She made it very easy and straight forward. More

I received little to no communication and a lot of excuses. Someone quit and their guys were backed up. All not my problem. Not Land Rover quality all around-really disappointed. Even the manager w excuses. Someone quit and their guys were backed up. All not my problem. Not Land Rover quality all around-really disappointed. Even the manager who apologized did not follow through on what he said he would do. More

Jose in service is outstanding with the way he treats every customer like royalty. In fact, everyone in service are terrific and outgoing. I really felt extremely heard and taken care of! every customer like royalty. In fact, everyone in service are terrific and outgoing. I really felt extremely heard and taken care of! More

The dealership is very beautiful, well kept and has phenomenal service. Best in class #1. phenomenal service. Best in class #1. More

As always great service from Joe R. They take good care of all of our vehicles over the last several years and will contact us asap if any problems are spotted during the maintenance. They take good care of all of our vehicles over the last several years and will contact us asap if any problems are spotted during the maintenance. More

Without a doubt this was the best customer service experience I had with a service department at a dealership. experience I had with a service department at a dealership. More

I bought a car there in 2020 sept and was promised one free oil change after first year- came back on the one year anniversary of the car and was told I need to drive it more- wound up findinding a reliab free oil change after first year- came back on the one year anniversary of the car and was told I need to drive it more- wound up findinding a reliable mechanic not of dealership who said itvis not adviseable to drive 20,000 with no oil change so I stuck with him- went back to jaguar for a recall on infotainment system- they said I would have to pay for inspection to see if my infotainment was qualified for repair- they charged me 300 and told me my car needed $ 11,0000 of urgent repairs- took it to my mechanic next day and said my car has no immediate needs and is fine- which it is- I have zero bonding with jagguar lanrover and feel deceived. Didn't even get my first oil change there because they wouldn't do it as promised.The repair management are simply salesmen who dont have your best interest in mind. More

Great service—thanks to Joe for all of his advise and communication throughout the process communication throughout the process More