Jaguar Land Rover Hinsdale

Very Helpful Friendly Staff Love our new Land Rover.....worth the wait. The Salesman spent a lot of time with us to teach us all of the great features of the vehicle, and went Love our new Land Rover.....worth the wait. The Salesman spent a lot of time with us to teach us all of the great features of the vehicle, and went out of his way to deliver to us and set up a follow up session with a representative to help us get the most use of all the new features we aren't used to. Mike even got Jerry in the service department to put on our ski rack at a minutes notice, as I was not able to install it my self. So happy with our new Land Rover. More

Highly Recommend Mike Ryan & Hinsdale Land Rover Dealership We purchased a 2015 LR4 from Mike Ryan. Mike was a pleasure to work with from start to finish. He kept us informed about the status of our car (whic We purchased a 2015 LR4 from Mike Ryan. Mike was a pleasure to work with from start to finish. He kept us informed about the status of our car (which experienced a delay in shipping), and after the car was delivered, he spent close to an hour with us (on a Saturday) helping us get acclimated to all of the features on the car. We highly recommend Mike and the Hinsdale Land Rover dealership to anyone in the market for a Land Rover/Range Rover. More

Great experience buying a certified pre-owned LR4 My family and I drove up to the Hinsdale Land Rover dealership hoping to look at, test drive, and maybe buy a certified pre-owned LR4 about a month ag My family and I drove up to the Hinsdale Land Rover dealership hoping to look at, test drive, and maybe buy a certified pre-owned LR4 about a month ago. They happened to have three I was initially interested in. After test driving all three, it came down to two. Our dealer, Mike Ryan, helped us weigh the pros and cons between the two cars and gave us the time and space needed to make our decision once we had all the information. With the decision made, Mike helped us maximize our trade in and completed all the paperwork in a timely manner. We were in the dealership from 11:30-6:30 with our two boys (7 and 10). Although our kids are well behaved, they are kids all the same. Everyone at the dealership was kind, considerate, helpful, and welcoming. Mike even made us aware of future Land Rover annual events that sound fun for our family. This was a pleasant experience from start to finish and we love our LR4. More

Great experience! The employees at this dealership were fabulous. Very friendly and easy going, not pushy or overbearing. We will definitely be back when it's time to The employees at this dealership were fabulous. Very friendly and easy going, not pushy or overbearing. We will definitely be back when it's time to search for another car. Thank you for such great service! More

A Dealership That Really Cares The purpose of this review is to share the exceptionally superior level of customer service I experienced at Land Rover Hinsdale, particularly by the The purpose of this review is to share the exceptionally superior level of customer service I experienced at Land Rover Hinsdale, particularly by the dealership’s Centre Manager, John LaRock. I am a new customer to Land Rover, buying my first Range Rover Evoque 2.5 years ago from Land Rover Hinsdale. I love the look of larger SUVs and the feeling of safety and security that comes with driving them. After owning my first model year Evoque for 2.5 years, I experienced 2 separate very unique issues that greatly impaired me being able to feel safe and secure in my vehicle. I had contacted a few lawyers and asked what my odds were of trying to argue the lemon law. Realistically, the lemon law is enforceable for only 1 year after you purchase a vehicle, so I was thinking that I would have an uphill battle dealing with Land Rover Hinsdale and be caught in an absolute nightmare trying to return, exchange, or ever just plead my case to the dealership. At the time, I was 4 months pregnant and dreaded the thought of having already existing health issues flare-up while trying to resolve this. One Saturday morning, my husband and I went in to talk to John LaRock, Centre Manager of Land Rover Hinsdale, and we could not have been more pleasantly surprised by his warm reception and genuine care and concern for what we had experienced. John had all my documentation ready, thoroughly reviewed all service orders before my arrival, and immediately delved into discussing the exact issues we experienced in greater detail than just what the service orders reflected. He wanted to have a complete understanding of the scenarios I experienced so he could speak to Land Rover Midwest on a very informed level pleading our case on our behalf. The issues I experienced were so unique that the dealership had not encountered them before and were in talks with the engineers from the Land Rover factory overseas. I was ready to just walk away from Land Rover all together, but meeting with John and hearing his genuine concern for us actually changed my mind. After speaking with him, I was comfortable enough with Land Rover the brand, but just was leery on a first a model year vehicle going forward. John had us test drive any pre-owned certified car we wanted all week, and he struck a deal with us that was too good to refuse. We ended up exchanging our 2012 Range Rover Evoque for a 2012 Range Rover Sport. John could have sold the car we ended up buying to another couple for much more than we purchased it at, but his desire to make this right with us overshadowed his desire to turn a profit for the dealership. I am happy to say that we have been driving the Range Rover Sport for 5 weeks now, and we absolutely love it!! Land Rover Hinsdale has made a loyal customer out of myself and my husband. We absolutely plan on continuing our relationship with them in the future and highly recommend Land Rover Hinsdale to anyone looking for a luxury SUV. The comfort and security of driving a SUV pales in comparison to the comfort and security of having a dealership show genuine concern for their customers. Thank you John and the entire Hinsdale Staff, especially Mike Ryan!!! Elizabeth and Brendan More

Incredible Customer Experience After purchasing many vehicles in my life, nothing was better than working with John LaRock at Bill Jacobs Land Rover in Hindsale. Incredible Custome After purchasing many vehicles in my life, nothing was better than working with John LaRock at Bill Jacobs Land Rover in Hindsale. Incredible Customer Experience! More

I had a very specific model, build spec and color of both paint and interior I wanted. Dan helped me locate cars matching my desired spec and matched prices from low priced east coast dealers. paint and interior I wanted. Dan helped me locate cars matching my desired spec and matched prices from low priced east coast dealers. More

The reason for my rating is the return of Mike Ryan to the Land Rover Dealer. Had it not been for Mike Ryan's return, I would never have purchased another vehicle from Jacob's Land Rover. Long time Rang the Land Rover Dealer. Had it not been for Mike Ryan's return, I would never have purchased another vehicle from Jacob's Land Rover. Long time Range Rover customer John Z More

Horrible experience with their service department. The coolant level light was on indicating it was low and the tire warning light was on. I have a 7am appointment on Monday, and scheduled the appointmen coolant level light was on indicating it was low and the tire warning light was on. I have a 7am appointment on Monday, and scheduled the appointment 5 days earlier. Drop the car off Sunday night so it is there on time. Wait all day Monday with no call. I call them at 7pm and leave a message. Call at 9am Tuesday morning and am told the car has not been looked at yet and cannot give me any info when it will be. I say that I had a Monday, 7am appt. and I'm told that is for them to do paperwork, not to fix the car. She will have the service advisor call me back. I call again at 1pm to check on the status. After being placed on hold, the man comes back asking if I'm calling about alternate transportation. I said I'm calling about the status of my car. He says it will be a few days. I tell him I will be there in 20 minutes to pick up my car. I arrive at the dealership and ask for my key and car. Joe comes out acting like nothing is wrong. First he says he called me on Monday, then he didn't get any of my messages. He will offer me a loaner car. I said no-give me my car back. Then he says what if he can get my car serviced faster? I say to him why aren't you doing that now. I walked out with my car. Will never go back. Too bad for them. We were considering purchasing a 2015 Range Rover at the end of the year. Probably will buy one and not from Bill Jacobs. Not under any circumstance. Poor service. I wish I could give them zero stars. One is too many. More