Jaguar Land Rover Hinsdale

Mike was extremely helpful and we had a great experience! Would definitely recommend you use them! Would definitely recommend you use them! More

Experience Jaguar Hinsdale and the service individual was Joe. When I first went into get the car scheduled they had issues trying to figure it out because I was from out of state where I bought the car. Jer Joe. When I first went into get the car scheduled they had issues trying to figure it out because I was from out of state where I bought the car. Jerry in Ohio has done a phenomenal job for me over the years and I am sorry I had to move and look for a new dealership where the experience went from a ten down to a 0 or 1. At Hinsdale they had to speak with the manager of service to figure it out and then said ok we can get it scheduled and this was about two months. So the morning I brought the car in as they pulled up the information they questioned why I had it in here so I had to explain why that we had spoken and as my warranty was getting up it was for one last check up. The individuals name was Joe. He still questioned it and then I said I had spoken to his manager and asked if we needed to speak with him again and he said no we will get this taken care of. I had kids with me which since it was taking longer than just dropping off and picking up a service car they were getting restless rightly so. During this time he tries to sell me on an extended warranty that only their jaguar dealership does which I kind-of questioned since I could only bring not back to there's and secondly I mentioned for him to e-mail it to me as he was writing it down on paper which seemed shady. Also to let you know as I brought the car in I mentioned the skid place was loose and he saw it and said no problem we will get that taken care of as they will have it up on a lift to change the oil. After this for about 45 minutes I was on my way and just to remind everyone I said I could look at a warranty which I was a little skeptical because 1. He was hand writing it and 2. He did not have it in a pamphlet to hand to me which seemed very shady. On top of this which i have never had to do before regarding the service car is to make sure I fill the tank back up with gas when I am done and on top of this had to sign two to three papers for it and they took my credit card. Sad and Unreal. So the day is going on dropped the car off before 8 a.m and around 4:15 or so pm I had to call the dealership since I thought it was a little weird that they had not called me. So I called the dealership as the lady that answered the phone said sure I will get Joe and I thought she was going to put me on hold I stead she hung up on me. So another gentleman called me back which I thought was weird and said the car was ready but kept letting me know that the dealership closes at 6 and to make sure that I had to get back before 6 P.M. I said that this was unfortunate since I had to call the dealership to even know that my car was complete and he kept telling me I needed to be there before they closed. So ended the time out at the park with my family early which was an inconvenient to go get the car. When I pull in the service manager who was supposed to take care of me was sitting there with two other service individuals not on the Phone just talking. He did not come out and say hello or anything else. So I went in to sign paperwork. During this time as they brought the car in I asked the gentleman if the front skid plate was connected and fixed and he said yes of course. So as I am checking out Joe comes up and says hey glad you made it and we were short staffed so thats why he could not call me. I said that is to bad and it would have been nice to know. At this time my kids are tired and needed to get them home for dinner since they were along for the ride. As I put the car seats in and was ready to drive off I though better check the skid plate and it was not connected at all I walked in and said Joe I thought you said this was going to be taken care of to him saying we don't do that extends does that and not them. To then mentioning this is sad because he said they could do that when I checked the car in that morning and another individual as they brought the car up told me they had fixed it. Why lie to me??? As he just kept saying they don't and I asked again then why did you tell me you could which the car would be up on a lift. Just to let everyone know they are plastic clamps that hold it which most dealerships should have. Its a sad sad excuse. So left not happy and disappointed Tired with two hungry kids. Rightfully so. To top it off got the car back to the garage and glad I checked the air in the tires because all of the tire nozzels/covers were loose if I would have kept driving the car they would have fallen off and they were the caps that I received from jaguar for purchasing a new car and I know the dealership in Hinsdale would not have replaced them. Service was poor plus to top it off they spelled my name wrong on the paperwork which I thought would be hard to do since they had copies of my information and no other dealership had missed this before. This is a sad case of I don't know would not go back would give them one star. Just a hunch if miss steps and mis treatment when you have bought and been a loyal customer since the F-Pace first came out. Ordered one of the first ones from the dealership. Cannot say how disappointed I am when it is supposed to be customer service and not feel like I was second or third rate because I was not going to take there special warranty. This is the worst service I have received at a dealership and just sad. More