Jaguar Land Rover Hinsdale
Hinsdale, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Experience Jaguar Hinsdale and the service individual was Joe. When I first went into get the car scheduled they had issues trying to figure it out because I was from out of state where I bought the car. Jer Joe. When I first went into get the car scheduled they had issues trying to figure it out because I was from out of state where I bought the car. Jerry in Ohio has done a phenomenal job for me over the years and I am sorry I had to move and look for a new dealership where the experience went from a ten down to a 0 or 1. At Hinsdale they had to speak with the manager of service to figure it out and then said ok we can get it scheduled and this was about two months. So the morning I brought the car in as they pulled up the information they questioned why I had it in here so I had to explain why that we had spoken and as my warranty was getting up it was for one last check up. The individuals name was Joe. He still questioned it and then I said I had spoken to his manager and asked if we needed to speak with him again and he said no we will get this taken care of. I had kids with me which since it was taking longer than just dropping off and picking up a service car they were getting restless rightly so. During this time he tries to sell me on an extended warranty that only their jaguar dealership does which I kind-of questioned since I could only bring not back to there's and secondly I mentioned for him to e-mail it to me as he was writing it down on paper which seemed shady. Also to let you know as I brought the car in I mentioned the skid place was loose and he saw it and said no problem we will get that taken care of as they will have it up on a lift to change the oil. After this for about 45 minutes I was on my way and just to remind everyone I said I could look at a warranty which I was a little skeptical because 1. He was hand writing it and 2. He did not have it in a pamphlet to hand to me which seemed very shady. On top of this which i have never had to do before regarding the service car is to make sure I fill the tank back up with gas when I am done and on top of this had to sign two to three papers for it and they took my credit card. Sad and Unreal. So the day is going on dropped the car off before 8 a.m and around 4:15 or so pm I had to call the dealership since I thought it was a little weird that they had not called me. So I called the dealership as the lady that answered the phone said sure I will get Joe and I thought she was going to put me on hold I stead she hung up on me. So another gentleman called me back which I thought was weird and said the car was ready but kept letting me know that the dealership closes at 6 and to make sure that I had to get back before 6 P.M. I said that this was unfortunate since I had to call the dealership to even know that my car was complete and he kept telling me I needed to be there before they closed. So ended the time out at the park with my family early which was an inconvenient to go get the car. When I pull in the service manager who was supposed to take care of me was sitting there with two other service individuals not on the Phone just talking. He did not come out and say hello or anything else. So I went in to sign paperwork. During this time as they brought the car in I asked the gentleman if the front skid plate was connected and fixed and he said yes of course. So as I am checking out Joe comes up and says hey glad you made it and we were short staffed so thats why he could not call me. I said that is to bad and it would have been nice to know. At this time my kids are tired and needed to get them home for dinner since they were along for the ride. As I put the car seats in and was ready to drive off I though better check the skid plate and it was not connected at all I walked in and said Joe I thought you said this was going to be taken care of to him saying we don't do that extends does that and not them. To then mentioning this is sad because he said they could do that when I checked the car in that morning and another individual as they brought the car up told me they had fixed it. Why lie to me??? As he just kept saying they don't and I asked again then why did you tell me you could which the car would be up on a lift. Just to let everyone know they are plastic clamps that hold it which most dealerships should have. Its a sad sad excuse. So left not happy and disappointed Tired with two hungry kids. Rightfully so. To top it off got the car back to the garage and glad I checked the air in the tires because all of the tire nozzels/covers were loose if I would have kept driving the car they would have fallen off and they were the caps that I received from jaguar for purchasing a new car and I know the dealership in Hinsdale would not have replaced them. Service was poor plus to top it off they spelled my name wrong on the paperwork which I thought would be hard to do since they had copies of my information and no other dealership had missed this before. This is a sad case of I don't know would not go back would give them one star. Just a hunch if miss steps and mis treatment when you have bought and been a loyal customer since the F-Pace first came out. Ordered one of the first ones from the dealership. Cannot say how disappointed I am when it is supposed to be customer service and not feel like I was second or third rate because I was not going to take there special warranty. This is the worst service I have received at a dealership and just sad. More
Excellent experience! Mike was very patient. My English is not very good, but he still successfully helped me finish the whole buying and picking up process. is not very good, but he still successfully helped me finish the whole buying and picking up process. More
Purchased a new Defender and worked with Mike. Intended to buy from another local dealer until I met Mike. He made the experience simple and provided regular updates on my custom build. Overall, the enti to buy from another local dealer until I met Mike. He made the experience simple and provided regular updates on my custom build. Overall, the entire purchase and interaction was positive. I felt very little pressure and everyone was informative and helpful. Great experience and would recommend. More
We bought our first LandRover from LandRover Hinsdale this past June and had an excellent experience working with Mike Ryan. He was there for us from the ordering process to delivery. He continue working this past June and had an excellent experience working with Mike Ryan. He was there for us from the ordering process to delivery. He continue working with us when the car needed to go in for an update. Go to LandRover Hinsdale and find Mike Ryan!!! More
Just picked up my new 2022 Range Rover Sport HST. What an excellent job Mike Ryan did as my salesperson. Don't usually get fun experiences at a car dealership but Mike Ryan made it enjoyable. I will be d an excellent job Mike Ryan did as my salesperson. Don't usually get fun experiences at a car dealership but Mike Ryan made it enjoyable. I will be doing a lot more business in the future with Mike Ryan and Land Rover Hinsdale. More
Without a doubt would I recommend Land Rover Hinsdale to purchase a vehicle! Our sales guide was Kevin Gerhardt and he was phenomenal! I have never had such a great experience purchasing a car. Kevin was p purchase a vehicle! Our sales guide was Kevin Gerhardt and he was phenomenal! I have never had such a great experience purchasing a car. Kevin was patient, kind and wasn’t pushy. I left with a great trade-in value, amazing experience and the Defender I’ve been dreaming about! Thank you Kevin and the rest of the team! More
Love this dealership! We worked over several months with Dan to find just the right vehicle for our family. He was awesome! Never pushy. Always completely straightforward and patient, and he thoroughly e Dan to find just the right vehicle for our family. He was awesome! Never pushy. Always completely straightforward and patient, and he thoroughly explained all our options. He followed up with us when needed and we could not be happier with our new vehicle. Dan turned a potentially stressful task into a wonderful experience! We will be life long customers! More