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Jaguar Land Rover Hinsdale
Hinsdale, IL
668 Reviews
Land Rover Hinsdale, part of Bill Jacobs Motor Sports, takes pride in delivering a level of customer satisfaction beyond your expectations. They create a shopping experience that matches the luxury products they represent. Professional, well-informed, friendly Sales and Service representatives build one-on-one relationships with each customer. Bill Jacobs is a name you can trust, and has been in the automotive business for over 50 years.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 668 reviews
February 06, 2022
From the moment Kevin Gerhardt answered my phone call on a late Friday evening, to handing me the keys to our new vehicle, I was really impressed. The level of attention and desire to make our interaction a a late Friday evening, to handing me the keys to our new vehicle, I was really impressed. The level of attention and desire to make our interaction as smooth as possible was evident by all Land Rover of Hinsdsle employees. This is a very trying time in the automobile industry. Circumstances beyond anyone's control were easily forgotten because of how responsive Kevin was to each step off the process. We really appreciated all of his efforys. I will for sure recommend Kevin to anyone I know looking for a Range Rover or Jaguar. More
by Maria Kooken-ken
Employees Worked With
Kevin Gerhardt
February 02, 2022
I purchased my Range Rover Sport HST from Kevin Gerhardt and had a wonderful experience. As a female buying the car for myself, Kevin was incredibly respectful and transparent throughout the process. He mad and had a wonderful experience. As a female buying the car for myself, Kevin was incredibly respectful and transparent throughout the process. He made me feel like I was buying my car from a friend. Then I worked with Jose Gomez to finance my vehicle and I can't say enough about his professionalism. After I purchased my vehicle I needed to follow up on an unrecognized open item the next business day, and both Kevin and the sales manager were incredibly helpful and reassured me that my open item would be remediated to my satisfaction - and it was. All in all, I can't say enough about my experience and highly recommend this dealership. More
by Jenny
Employees Worked With
Kevin Gerhardt and Jose Gomez
January 30, 2022
I have bought a few cars at this dealership and always work with Mike Ryan. Mike is well informed and makes the process smooth and enjoyable. He is very helpful with decisions on options, upgrades and fin work with Mike Ryan. Mike is well informed and makes the process smooth and enjoyable. He is very helpful with decisions on options, upgrades and financing. He makes it quick and easy without you every feeling rushed, the perfect combination. More
by Azumy1
Employees Worked With
Mike ryan
January 29, 2022
I must express my gratitude to my sales rep Mike Ryan for being an honest and straightforward salesman. He created a very favorable buying experience and I am incredibly satisfied. Mike Ryan is an excellen being an honest and straightforward salesman. He created a very favorable buying experience and I am incredibly satisfied. Mike Ryan is an excellent salesman at Land Rover Hinsdale. Mike is A+ More
by JIII
Employees Worked With
Donnie
December 26, 2021
Quick and responsive follow up, could be better at listening vs. regular script.I felt the salesman was less interested in hearing my needs and use case and more interested in making a fast sale. He a listening vs. regular script.I felt the salesman was less interested in hearing my needs and use case and more interested in making a fast sale. He also suggested I google my brand related questions about the Land River LR4 off-road functionality because their customers don’t use that feature of the car. My expectation was the Land Rover dealer would know the features and be able to speak to them vs. suggesting I watch YouTube. More
by JS
Employees Worked With
Kevin Gerhardt
December 21, 2021
Vehicle was in service for over a month(11/10/2021) for warranty work and did not receive any updates until I called(12/20/2021) multiple times and finally emailed the Service manager and finally got a cal warranty work and did not receive any updates until I called(12/20/2021) multiple times and finally emailed the Service manager and finally got a call back. They also claimed that the TPMS sensor went bad while it was in their possession, that's why they couldn't work on the car, and charged me over $350 to replace the sensor for them to release the vehicle. Worst service I have ever dealt with a luxury service department!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by jchung
Employees Worked With
Joe and Kevin Wales
