Jaguar Land Rover Hinsdale

Have a 2008 LR2 from this dealer and have previously owned a LR3 and Discovery from them as well. so i have purchased 3 cars over the last 7 years from them, not the mention thousands of dollars a year owned a LR3 and Discovery from them as well. so i have purchased 3 cars over the last 7 years from them, not the mention thousands of dollars a year or servicing and even add on like tow hitch systems, racks, etc. I would assume that this makes me a good and valuable customer. But not according to Bill Jacobs philosophy I guess. Every time I call for service they treat it like I am causing an inconvenience for them. If you happen to need a loaner, then forget it, you are downright a pain in the xxx to them and they let you know it. They are very rude, are not accommodating at all and sure know how to push the upsell. With my LR3 HSE, I had to bring it in 6 times for a leaking windshield. 6 freaking times for 1 issue before they actually did it right. Which should have been a sign to me that their technicians are crap. But I, like a fool, put trust in them and continued working with them. This last time i had to take my car in, they couldnt give me a loaner so they gave me a real cheap rental car and the service took 7 days longer than they promised. This means that i had to drive around in the cheap rental for an extra week..the kicker was, that when I picked up my car and paid $2100 for the service, I turned it on and the air conditioning and rear wiper werent working anymore. Nothing was wrong with these two components when I brought it in. now it was broken. so I had to pull it back into the service center and leave it again (they already had it for 2 weeks). Of course they couldnt see it right away, so they sent me away with a loaner. Then they called me 3 hours later and said they fixed it and I needed to get the loaner back to them by 5:30 (which was 1.5 hours away) or they would start charging me $100 per day!! When I explained to them that I could not make it back again that day, they really harassed me and gave me a hard time. Of course they closed the next day and day after so they were pissed that they couldnt have their loaner back that day... how about I charge them $100 per day for the 7 extra days they took to fix my car the first time! Basically they are rude, the technicians are horrible, they are not accommodating, they have no customer service at all and they will cost you money! Do yourself a favor and do not work with them. I have worked with them now for 7 years and it has gotten worse and worse over the years. do not shop there. if you want decent service go somewhere else. Also, when I bought my last one, the sales person was actually complaining to me (during the test drive) that he was pissed that he got stuck with me cause another client was buying a more expensive car and the sales person that was senior to him took that deal to handle cause it was more commission. I started with the senior guy and when the other client walked in, he dumped me off onto the new guy AND the new guys was stupid enough to tell me that anc complain to me that he was not going to make as much money from me. Run away. if you are going to spend that much money on a car, you should be treated well. dont work with them. More

Although I live closer to the Hinsdale dealership, I bought my car through Naperville because the salesperson in Hinsdale was so bad - uninformed, ill-trained, etc. They agreed to let me service it in bought my car through Naperville because the salesperson in Hinsdale was so bad - uninformed, ill-trained, etc. They agreed to let me service it in Hinsdale and I have never been satisfied. Linda in particular is the worst service person i have ever dealt with in any industry. She never fails to tell me that her salary depends on the score she gets on her satisfaction surveys. She constantly harangues us about when we're going to pick up the car (um, we work too, we'll be there before you close!!). She talks to me as if I'm nothing but an inconvenience to her. When I've had to go in and wait in their service area, the salespeople use absolutely offensive language as if they don't know customers might be waiting. I'm not a prude, but in what circumstance is it okay to use the 'c' word in a business setting? I've spoken to the dealer's service manager as well as to the regional service manager. They both tell me they can't imagine what might be happening since this dealership has such high satisfaction ratings. Really? I don't care - I'm telling you about MY experience. It's no wonder the individual service is so bad with leadership that cares so little. In fact, their "courtesy" license plate holders read "Hindsdale" - misspelling the town's name - and they don't care enough to send them back and get holders with the dealer's name spelled right? Or maybe they just give those to their "special" customers..... In short, I have stopped taking my car there. Life is too short and my money is too valuable to me. More

I have bought many cars from this dealer. They are great to work with and I will continue to purchase cars from them. The staff is very friendly and they are easy to work with. I have gotten to know Jeff Vo to work with and I will continue to purchase cars from them. The staff is very friendly and they are easy to work with. I have gotten to know Jeff Vollmuth and he is very helpful in my auto purchases. More

I am thrilled with my vehicle and I will say their Service Department is truly fantastic. I actually look forward to bringing my car in. How many people actually say they enjoy or don’t mind bringing Service Department is truly fantastic. I actually look forward to bringing my car in. How many people actually say they enjoy or don’t mind bringing their car in for service? I can tell you I have never thought that about any other car I have ever owned. Anytime I call, I am made to feel like the most important customer of the day. You can’t plan car issues, sometimes things happen but Linda fits you in and makes sure she takes care of your needs. In the end I was sold a great vehicle, but they didn’t just shake my hand and bid me a good day. What they did was pass me along to an awesome service department to keep me a happy customer. It makes me look forward to my next Range Rover with Bill Jacobs. More

Worst dealership and managment ever I bought a Worst dealership and managment ever I bought a certified 2004 Range Rover from this dealership along with there extended warranty. The Range Rover c Worst dealership and managment ever I bought a certified 2004 Range Rover from this dealership along with there extended warranty. The Range Rover came with a 1 year dealership warranty. The Range Rover over heated after about 6 months of owning the Range Rover, which I paid to have the Range Rover towed into the dealership, waited a week and they said it was fixed. Went and picked up the Range Rover and on my way home the Range Rover overheated again and they told me to drive the Range Rover back. In doing so the motor was damaged and the dealer said it was my fault and that I had to pay $19000 for a new motor cause my warranty wasn't going to cover the damage. The General Manager (Bob) along with there service manager (and everyone else at the dealership) were extremely rude and didn't care at all about taking care of me. They are now trying to sue me for storage of the Range Rover along with work performed and the extended warrenty (which I paid $4000) will not cover anything on the Range Rover. Worst ...? More » I bought a certified 2004 Range Rover from this dealership along with there extended warranty. The Range Rover came with a 1 year dealership warranty. The Range Rover over heated after about 6 months of owning the Range Rover, which I paid to have the Range Rover towed into the dealership, waited a week and they said it was fixed. Went and picked up the Range Rover and on my way home the Range Rover overheated again and they told me to drive the Range Rover back. In doing so the motor was damaged and the dealer said it was my fault and that I had to pay $19000 for a new motor cause my warranty wasn't going to cover the damage. The General Manager (Bob) along with there service manager (and everyone else at the dealership) were extremely rude and didn't care at all about taking care of me. They are now trying to sue me for storage of the Range Rover along with work performed and the extended warrenty (which I paid $4000) will not cover anything on the Range Rover. Worst dealership I have ever been to. Buyer beware of this horrible dealership!!!!!! More

We traveled one hour to see the one car we wanted to possibly buy. The test drive was fine and it was time to talk about numbers. Or at least we thought. The test drive was at 6 pm.After the salesman tr possibly buy. The test drive was fine and it was time to talk about numbers. Or at least we thought. The test drive was at 6 pm.After the salesman tried several attempts to basically try and fool us, they would not negotiate on the price of the car at all. What was on the sticker, was what they were willing to sell it for.If I was going to Carmax that would be fine, and I would expect not to negotiate. But thats not the point. Let me give you some examples, of how they tried to trick us.When they brought out a contract of the price that we did not agree on, we were still trying to negotiate. When my husband walked away, the salesman, pretended to "switch" the paper and then told me to sign this, it was what my husband wanted.I didn't, and of course, my husband was upset with that. Prior,when he was doing preliminary numbers and our interest rate was 6.5%, he tried several times to show us those numbers with a 11% interest rates(it didn't say a percentage rate) but we caught him when we looked on the computer screen).Then when my husband walked away again, the salesman asked me how much we were putting down.I heard my husband not 1 minute before he walked away tell him no. We literally sat there for 3 hours, of which about 2 1/2 of those hours, were waiting for something or another by ourselves. We asked for $600 off there sticker price, that was it, and we walked out at 9 pm at night with no deal.That's fine.They can sell the car for whatever they want. We totally moved on. 5 days later we get a call from the salesman at 3 pm.He says that "he doesn't know what happened that night, he doesn't know why the deal feel through. What are you looking for?" Really he doesn't know what happened? He was right there. So we state what we want again, which is $600 off the price of the car. He says he will see what he can do. At 4 pm he calls back...okay, we have a deal.We had a verbal agreement. Great. At 5 pm we call them to tell them we are going to pick up the car now. This is 1 hour later than the the verbal agreement. He says that someone is test driving the car. (Hello? We had a verbal agreement)> He said he would hold the car for us. Then he says he is going to check what's going on. He calls 10 minutes later and says they are signing the papers for the car.How can they go from test driving to signing papers in 10 minutes? In my experience with them it took at least an hour to even get any paperwork going. They are liars. I am not saying that all car salesmen are the stereotype, however, these guys ARE the stereotype.This guy lied, tried to cheat, trick, and in my opinion, tried to take advantage as me, as a woman,everytime my husband walked away.It was a horrible experience, and I would never recommend them, or ever spend my money there. Be very careful with these people. More

I went in to this dealer to buy a 2006 range rover sport. Unfortunately i had to deal with the worst sales person I have ever met.This jerk of a sales person never showed me the car that I came to look at. W Unfortunately i had to deal with the worst sales person I have ever met.This jerk of a sales person never showed me the car that I came to look at. Was offering a different vehicle even a new one when I specifically asked for this particular vehicle. It feels like he does not want me to buy the car that I asked for. Somebody should fire this guy, just lost a business because of him More

took my vehicle in for a regular servicing apointment and now 3 months later my truck is still in the shop! Service manager speaks to me as if I am a dumb blond and I have to escalate my concerns in order t now 3 months later my truck is still in the shop! Service manager speaks to me as if I am a dumb blond and I have to escalate my concerns in order to get proper service. I have had to take my truck back every two weeks due to a check engine light that would not go off, but when I call back each time, the servicing department treats me as though I am causing the problem. I was under the impression that Land Rover had highly trained mechanics! My time is very valuable and yet this problem will not go away. Each time they find something different and for a few days the problem appears to be fixed but then the light comes back on again. This issue is really concerning me and I just want them to fix the issue. However, my time and mileage cannot be replaced and they are not doing anything to compensate me for either. More