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Jaguar Land Rover Hinsdale

Hinsdale, IL

4.7
711 Reviews
Land Rover Hinsdale, part of Bill Jacobs Motor Sports, takes pride in delivering a level of customer satisfaction beyond your expectations. They create a shopping experience that matches the luxury products they represent. Professional, well-informed, friendly Sales and Service representatives build one-on-one relationships with each customer. Bill Jacobs is a name you can trust, and has been in the automotive business for over 50 years.
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336 E Ogden Ave

Hinsdale, IL

60521

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Showing 711 reviews

February 29, 2024

Joe was fantastic but dealership constantly “upselling”. Sold my E-Pace as a result. Will not purchase another Jaguar. More

by mrsameermalik
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 01, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. Take care.

Mar 03, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact us at (630) 325-9955 so we can understand your situation better in order to try and turn your experience around. Thank you, Jaguar Hinsdale Service

February 29, 2024

Mike was awesome! He was very helpful and informative. He answered all my questions and concerns promptly. More

by Markisa Ivery
Recommend Dealer
Yes
Employees Worked With
Mike Mashburn
Mar 03, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Mar 03, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Markisa, we're happy you found our staff to be so supportive during your experience here at Jaguar Hinsdale Service. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2024

The service at Hinsdale Land Rover is always impeccable. They take their time explaining what you need and why. My service technician Mike Mashburn is very responsive and knowledgeable. If you have a choice More

by Katrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mashburn
Mar 01, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Katrina, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Mar 02, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Katrina, we're happy you found our staff to be so supportive during your experience here at Land Rover Hinsdale Service. We hope you have a great day!

February 28, 2024

Advisor was great but the dealership in itself is terrible. Had my vehicle in for minor maintenance and a check engine light on. They put me in a rental car, first of all if I drive a Land Rover, I More

by 03ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey
Mar 01, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at Land Rover Hinsdale. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (630) 325-9955. We look forward to hearing from you.

February 28, 2024

Fast service and follow-up. Mike Mashburn is great to work with. Explained everything clearly and work was done in the timeframe I was expecting. More

by mleonetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mashburn
Mar 01, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for leaving us this response!

Mar 02, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here at Land Rover Hinsdale Service. We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2024

This was the best car purchasing experience I have had. Top service, approachable and honest communication! I felt put my experience first, before their own. I appreciate it and love the car! Dennis was More

by rlmm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Kuckelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denys Azarov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Land Rover Hinsdale!

Mar 02, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2024

Joe is an experienced service person. Always efficient with my Jaguar service requirements. Plus he’s Italian! More

by Donlatinoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosone
Feb 28, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

Feb 29, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your positive review about your recent experience with us! We hope you have a great day!

February 23, 2024

During my purchase and obtaining financing I want to give Jose at the dealer 5+ starts for his customer service. He was effective in getting me the loan I needed to be a proud owner of a Range Rover. He wa More

by sj.painting72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan, Jose Gomez
Feb 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for taking the time to leave a review for us at Jaguar Hinsdale Service. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

Feb 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

February 23, 2024

Had a few hiccups in the beginning but the great customer service was able to smooth everything over. Everyone at the dealership was kind, attentive and helpful especially Mike Mashburn, Jonas and Julian. More

by hala
Recommend Dealer
Yes
Employees Worked With
Kelly Kuckelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mashburn
Feb 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Feb 27, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Hala, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 22, 2024

Excellent customer service and response time to all questions, whether online, by text or by phone. Beautiful car. Spent time with me on my purchase decision and walked me through options. Not push More

by egschrader
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelly Kuckelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Esler
Feb 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your positive review about your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

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