Jaguar Land Rover Hinsdale

Simple and informative, he stayed 2 hrs after his shift. Hire more like him Super Hire more like him Super More

Extremely Poor Customer Service and Questionable Sales Practices by Samuel Dibashi I had a very disappointing experience with Samuel Dibashi at Land Rover Hinsdale. I found a car on their website and s Practices by Samuel Dibashi I had a very disappointing experience with Samuel Dibashi at Land Rover Hinsdale. I found a car on their website and spoke directly with Samuel, who confirmed via text and email that the car was available and ready for a test drive. He asked me to come to the showroom, so I drove 40 minutes to get there. When I arrived, I waited about 10 minutes before Samuel came out—only to tell me that the car had already been sold, supposedly within an hour after our conversation. He then said he had “another car” to show me after finishing with another customer. I decided to wait, expecting it would be a short time. However, an entire hour passed with no update or courtesy communication. He never checked in, never offered for someone else to assist me, and didn’t even offer a seat or water while I waited. When I finally spoke with him again, he simply said he was “busy with another customer.” Yet during my time there, I saw him walking around the showroom and talking with others—so clearly, he could have taken 10 seconds to send a text letting me know the car was sold before I wasted my time driving there. It makes me question whether the car ever existed or if it was simply a bait-and-switch tactic to push a more expensive vehicle. The complete lack of courtesy, communication, and professionalism was unacceptable. Zero communication skills. Zero customer service. I left feeling frustrated, disrespected, and unwelcome. Whether it was poor training, indifference, or something worse, no customer should be treated this way. I strongly recommend staying away from both Samuel Dibashi and Land Rover Hinsdale if you value honesty and respectful treatment. More

Always top service given. The car has had a good amour of problems but the dealer has been able to fix. And they go above and beyond when working with the extended warranty co The car has had a good amour of problems but the dealer has been able to fix. And they go above and beyond when working with the extended warranty company. More

Sam helped me place my order and made everything as simple and easy as possible. He’s been great to work with simple and easy as possible. He’s been great to work with More

I had contacted my service advisor after I left with some follow up questions and he never responded. follow up questions and he never responded. More

Kayla looked up my service history on Carfax instead of on Land Rover system (even with my telling her that 99% of our service has been at that dealership) and assured me it was standard practice to cross on Land Rover system (even with my telling her that 99% of our service has been at that dealership) and assured me it was standard practice to cross check dealership records with Carfax (that has never been done previously). Service technician rejnforced this on the walk around. Kayla tried to get me to commit to several pre-identified service needs before the multipoint inspection (which had never been the case previously). I later asked technician to quote me a price for new gas cap and (after ostensibly checking my service records), he said that based on our service history with the dealership that they'd replace the gas cap at no charge. I was later notified that no vehicle service was needed at this time and that gas cap had been replaced at no charge. Later discovered that gas cap had not been replaced. After using service at this dealership for 9 years with this vehicle and 10 years before with our last RR, this service experience was very disappointing. More

Friendly, Knowledgeable, Professional, Trustworthy best summarizes our experience with Mike Duerinck and Land Rover Hinsdale. Mike made us feel welcome and came across as someone we could trust. There was summarizes our experience with Mike Duerinck and Land Rover Hinsdale. Mike made us feel welcome and came across as someone we could trust. There was no pressure just a relaxed comfortable atmosphere. We will definitely recommend Mike and Land Rover Hinsdale to our friends and family. More

My appointment was timely (on time) with minium down time. This was my first time using this facility. I will use this facility moving forward. time. This was my first time using this facility. I will use this facility moving forward. More

My appointment went well and waiting period was excellent. In and out in in record time. excellent. In and out in in record time. More

Agnes Landowski was absolutely amazing! She was incredibly knowledgeable, honest, and made the entire process feel effortless. From start to finish, it felt more like I was visiting a frien She was incredibly knowledgeable, honest, and made the entire process feel effortless. From start to finish, it felt more like I was visiting a friend than buying a vehicle. She truly went above and beyond to make me feel comfortable and informed every step of the way. Highly recommend working with her! More