Jaguar Land Rover Fort Myers - Service Center

I had the most horrible and unprofessional experience at Jaguar of Fort Myers! I took my 2024 F-Type for its first service and interior seal repair. After 5 days, I was told I could pick up my car. I d Jaguar of Fort Myers! I took my 2024 F-Type for its first service and interior seal repair. After 5 days, I was told I could pick up my car. I did not notice at first but when I brought my car home it was worse than it was when it went in. The interior seal that was supposed to be fixed was falling out of my headliner and wasn't attached to the vehicle when I opened the passenger door. Also the exterior window seal was falling out of my quarter panel window and the window frame itself was coming apart from the window. I emailed the service tech and he asked me to bring the car back in. When I arrived I was clearly upset, I showed the tech everything that was wrong with my vehicle, after they stated it was fixed. I told the tech "this is brand new vehicle and how unacceptable it was to have my car returned to me in this condition". Since I was upset, the tech had the general manager (Brian Del Negro) meet with me. He was not pleasant from the start. He walked me out to my car and acted like this wasn't an issue. To sum our conversation up, he asked if I purchased my car from his dealership - I said "No, what does that matter?" He said "It mattered" and told me to take my car to get fixed somewhere else. (Jaguar warranty covers your car at all Jaguar dealerships). Mind you -when I was in the market to purchase a new F-Type, a friend of mine, (Matt) a long time client of Jaguar Fort Myers, was kind enough to refer me to his salesman (Derek). I met with (Derek) and told him that I was interested in a new F-Type. I later emailed (Derek) and was ghosted, via email and text. (see photo below) I later contacted the general manager (Brian) who also never contacted me back. After that, I decided to go to Jaguar of Saint Pete, a far more superior dealership in every way! Come to find out that the salesman (Derek) read one of my reviews on other platforms and called my friend (Matt) to apologize to him for not helping me. I have yet to receive a direct apology from how I was treated when I wanted to purchase a new car and how I was treated trying to get my car fixed. More

I recently purchased a used F-Type. and didn't realize it had some "issues". I brought it in for service and fortunately Albert was my assigned representative. He did an excellent job e and didn't realize it had some "issues". I brought it in for service and fortunately Albert was my assigned representative. He did an excellent job explaining the issues and resolving the problems. First class facility and service. I wouldn't consider going anywhere else. RJB More

by 2012 JAGUAR XF PORTFOLIO Owner on 06/10/2020 Verified Service I feel like they made attempts to make unnecessary costly repairs and my vehicle had more problems after they serviced it then I had prior t Service I feel like they made attempts to make unnecessary costly repairs and my vehicle had more problems after they serviced it then I had prior to them servicing it. I will not be going back there. My wife and I had plans to purchase two new vehicles from them but have since changed our mind and will be looking at other luxury brands instead. More

Once you have purchase a Land Rover from Fort Myers Land Rover you are family and that is exactly how they treat you. My wife and I have purchase 4 new vehicles from them and we would never even consider sh Rover you are family and that is exactly how they treat you. My wife and I have purchase 4 new vehicles from them and we would never even consider shopping any place else. Every employee goes out of their way to take care of us in any way they can. Especially in the trying times post hurricane, they went over and above our expectations to help us. THANK YOU TO EVERYONE THAT HELPED MY WIFE AND I, IN THESE TRYING TIMES. More

First off, Albert and service team are fantastic. It is the reason we came back for another vehicle. We got to work with Hannah and she was extremely knowledgeable, responsive and just an overall p It is the reason we came back for another vehicle. We got to work with Hannah and she was extremely knowledgeable, responsive and just an overall pleasure to work with. We look forward to our next vehicle from her, and the team. More

The best part about living in South West Florida is doing business with Jaguar Land Rover in Ft Meyers ! The entire staff are so wonderful. Each department has superior staff. They all make you feel so speci business with Jaguar Land Rover in Ft Meyers ! The entire staff are so wonderful. Each department has superior staff. They all make you feel so special ! The customer service makes the dealership absolutely outstanding.!!!! More