Jaguar Land Rover Cincinnati

Class act all the way around. Form start to finish this is a great experience. Introductions to departments and who’s who is great. I was even escorted to my vehicle when finished with service. See Jim Rut is a great experience. Introductions to departments and who’s who is great. I was even escorted to my vehicle when finished with service. See Jim Rutler for sales and Jayme Fox for service! More

Lack of Customer Service I made an appointment with Lee for a Monday at 7:30am. My car was not seen until 1pm that day. I left Lee several messages that he did not return. I f I made an appointment with Lee for a Monday at 7:30am. My car was not seen until 1pm that day. I left Lee several messages that he did not return. I finally talked to Tony about 3pm that day I believe and he told me he ordered a part I needed and I would be squared away for the next day. The next day comes and I do not hear from anyone about any updates on my car. I had to keep calling keep calling to finally get in touch with someone who knew anything about my car. I finally received my car by the end of the day 3 of Land Rover Blue Ash having my car. Maybe my expectations were too high and I thought they gave superior customer service but instead it was below average. I will drive to Dayton net time. More

Poor experience Shocked to see that other people have had good experiences with this group. I have had them do everything from damaging the turbo changing out the air Shocked to see that other people have had good experiences with this group. I have had them do everything from damaging the turbo changing out the air filter, to forgetting to fill the fluids, removing a clamp allowing coolant to spray all over the under side of the hood, ordering the wrong parts several times, forgetting to tell me the car was low on oil, not telling me they felt like there was a timing belt issue......honestly nothing but two years of issues with the service department.........shop at another dealership More

Top Notch Great experience from start to finish. I am and out of state buyer, worked with Greg Gaver and Matt Fairbanks and it was an absolutely seamless transa Great experience from start to finish. I am and out of state buyer, worked with Greg Gaver and Matt Fairbanks and it was an absolutely seamless transaction. Great people, great truck- perfect overall experience. More

Great care I received great care from Chip and his staff while working towards replacing my existing vehicle. I could not be more happy with the outcome. The s I received great care from Chip and his staff while working towards replacing my existing vehicle. I could not be more happy with the outcome. The staff bent over backwards for me. More

Recent service on my 2006 LR3 Tony, I wanted to send you a note thanking you and Scott Trentman for the through service work that you did recently on my 2006 LR3. I am so pleas Tony, I wanted to send you a note thanking you and Scott Trentman for the through service work that you did recently on my 2006 LR3. I am so pleased with how it now handles. As you know, there were several issues with steering and drifting while driving. You listened to my complaints, and diagnosed the steering issue before we even began work. You also listened to me when I was explaining the drifting or wandering issues, and helped determine that these were unrelated to the steering issue. Scott did an excellent job of thoroughly inspecting the vehicle, and listing all the other open issues. I worked with you to address a plan for fixing the immediate necessary work, and plan for future repairs. Your efforts, along with Scott’s are helping me keep my LR3 investment on the road. Thank you, and please pass my comments on to Scott. Hope to see you again on the next service visit to Jaguar Land Rover Cincinnati! Dennis W. Spurgeon Sent from my iPhone More

Regular to Jaguar XJL Rick and Tony made it easy and took the time to explain the problem. I highly recommend their service department. Friendly, competent service. They Rick and Tony made it easy and took the time to explain the problem. I highly recommend their service department. Friendly, competent service. They picked up and delivered the vehicle after the repair was completed. More

Service review The service tech opened the garage as I pulled up. I was immediately taken to the desk where my appointment was verified. Work started shortly thereaf The service tech opened the garage as I pulled up. I was immediately taken to the desk where my appointment was verified. Work started shortly thereafter and I was out of the building in slightly over one hour. All work was done well. Coupon honored without question More

Top Rated experience We recently purchased our first Land Rover. Land Rover was easy to do busy with & excellent customer service. Denise was a pleasure to work with. We recently purchased our first Land Rover. Land Rover was easy to do busy with & excellent customer service. Denise was a pleasure to work with. More

Talk about making your customers feel valued!! This a class organization. I dealt with Michael Hamlin and he is a polite and professional guy who is a real advocate for his clients. This was the This a class organization. I dealt with Michael Hamlin and he is a polite and professional guy who is a real advocate for his clients. This was the best dealer experience I have had in all of my years buying cars. More