Jaguar Land Rover Cerritos

I have taken my vehicle to this location for the last 3 years loyally. I hope to continue using this location in the future, however I cannot if my concerns are not rectified. I had a terrible experienc years loyally. I hope to continue using this location in the future, however I cannot if my concerns are not rectified. I had a terrible experience with the service department this morning. Service representative Iman Azimi assisted me with a coolant leak. Mr Azimi was unorganized and not trustworthy. First, he stated the initial charge to inspect my vehicle would be $289 but it would be applied to repairs if needed. He printed out initial paperwork with my email spelled incorrectly. I pointed out the error to him and asked him to fix it. He did not, therefore I did not receive any emails regarding the quote for repairs nor did I sign a quote. He informed me the repair would be about $1100 on January 7th.  When I picked up my vehicle today (Jan9) I let him know I didn't receive any emails from them. This was because he incorrectly changed my email address for a second time. He presented the bill to me for $2141.92. This was not what was quoted/discussed prior to the repairs being done, nor did he remove the initial $289 fee for diagnostics. I was also charged 6.5 hours for labor for repairs. This should not taken more than 4 hours of labor (per the Ca insurance/auto repair guidelines freely available on google.) I was deceived by Land Rover. I was inappropriately charged for this repair and was unable to get anywhere with the service department personnel. Hopefully this review will be taken seriously. I have been a loyal customer to the Cerritos location since before the ownership change and would love to continue as a customer of this can be resolved. More

Land Rover Cerritos does not deserve a single star My dream car had been the Land Rover Defender but on Dec 26, 2009 I found a 2006 LR3 which I fell in love with. At time of purchase she had just over 3 dream car had been the Land Rover Defender but on Dec 26, 2009 I found a 2006 LR3 which I fell in love with. At time of purchase she had just over 33k miles, today at 18 years old, has just under 189k. For first 10 years, I took to Land Rover Cerritos for servicing. Chris always ensured she was well cared for and I could not have been happier. Unfortunately, owners changed and it has been downhill since then. I have been bouncing around various non-dealer shops without much success. For 2025, thought am going to give the Land Rover Cerritos dealer another chance, WOW was that a mistake. A simple oil change cost $750. Maybe the oil inludes gold? Was told I need to replace the transmission pan. Considering the mileage, did not think twice about it, until I was told would cost nearly $3k. I’ve taken to a transmission shop only to be told, yes there is a link but not from the transmission pan. Leak is from the engine oil cap and cost will be $500. If you do not mind paying exorbitant prices, being treated like a no-body, or paying for unnecessary repairs then go the this dealer. Otherwise, STAY away am sure you can find another service shop that would treat you much better and only perform necessary repairs at reasonable prices. More

I purchased my 2023 full size Range Rover here. Sales was friendly and professional. Quite the contrast with the service department. Amish Patel is unprofessional, upsells without boundaries an Sales was friendly and professional. Quite the contrast with the service department. Amish Patel is unprofessional, upsells without boundaries and does a horrible job keeping you informed. Forget about returning calls. It’s awful. I’m on month 3 waiting on a part they didn’t install. After many follow ups Amish suggested I go to another dealer, as their systems are changing and it will take them months of data entry. I’m not at all surprised, as his attention to customer service was off from the beginning. More

Just awful. My experience was bad from the start - it went from no response to over response and rude. Typical car/used car sales pressure and experience. Gre My experience was bad from the start - it went from no response to over response and rude. Typical car/used car sales pressure and experience. Greasy is the one word I would use to describe my interaction. More

Wilson Amazing service at the service department! Especially from Wilson. He took care of our cars and provided 5 star service at every step. Especially from Wilson. He took care of our cars and provided 5 star service at every step. More

Steve L. Steve. He is the best. He is amazing and makes the process really smooth. Great service and he was very knowledgeable. Steve. He is the best. He is amazing and makes the process really smooth. Great service and he was very knowledgeable. More

Mina I had a great experience at Land Rover of Cerritos. Found the exact vehicle I wanted in tip-top shape at a fair price with the excellent customer service and attention to details. I highly re Cerritos. Found the exact vehicle I wanted in tip-top shape at a fair price with the excellent customer service and attention to details. I highly recommended this dealership. More

Took my vehicle in for service and was helped by Glen Weitz. He was very helpful and knowledgeable when it came to our new Velar. Had our annual service done in couple hours like he promised and was prov Weitz. He was very helpful and knowledgeable when it came to our new Velar. Had our annual service done in couple hours like he promised and was provided a rental which was awesome. More

I decided to give envision an opportunity to service my discovery, and from the moment I arrived, I received five from the service manager all the way to the cashier. Not to mention the mechanic did a five discovery, and from the moment I arrived, I received five from the service manager all the way to the cashier. Not to mention the mechanic did a five star service. They are amazing team I will for sure be reframe them to all my friends and family. They have a new customer More

Mina Rezk is such a great service advisor. He makes the process easy and is so friendly and most importantly helpful. I appreciate that anywhere I am at the dealership, everyone always checks He makes the process easy and is so friendly and most importantly helpful. I appreciate that anywhere I am at the dealership, everyone always checks in with me to ensure I have been assisted. That is rare these days and I absolutely appreciate it. More