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Jaguar Land Rover Buckhead
Atlanta, GA
117 Reviews
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Showing 117 reviews
March 06, 2025
I am writing to formally express my disappointment with the experience we had at your dealership. After searching for a vehicle across multiple states, we found a car we liked at your dealership and schedu the experience we had at your dealership. After searching for a vehicle across multiple states, we found a car we liked at your dealership and scheduled an appointment for Tuesday, February 25, 2025. Upon arriving at approximately 10:50 AM, we met with our sales guide, Rodney Johnson, who showed us the vehicle. Once we confirmed our interest in purchasing it, he collected our personal information, and we began negotiations. The Finance Director, Phil Black, was also involved in the process. After some discussion, we reached an agreement on the price, and Phil Black finalized the deal. At that time, we were informed that payment could not be collected since the vehicle had just arrived and had not yet gone through servicing. However, we were assured that the car was ours and that we would be contacted once it was ready. Despite this assurance, we never received a follow-up call. Over the next nine days, we made multiple attempts to check on the status of the vehicle, leaving several messages for Rodney Johnson, none of which were returned. Finally, after persistent follow-ups, we were informed that the car had been sold to someone else. The only response we received was an apology, no explanation at all on how this happened. This experience was both frustrating and unacceptable. It reflects a lack of professionalism, transparency, and basic respect for customers. We trusted your dealership’s word and expected ethical business practices, yet we were misled and ultimately disregarded. More
by Swetha
Employees Worked With
Rodney Johnson and Phil Black
December 18, 2024
This would have been my second vehicle from this dealership but Brian was so rude when discussing a new purchase. Beware of this place if you are looking for a better buying experience. Brian doesn' dealership but Brian was so rude when discussing a new purchase. Beware of this place if you are looking for a better buying experience. Brian doesn't like answering questions. He would rather rush you off the phone and speak in such a rude manner. Really disappointed by this experience. More
by Erik B
Employees Worked With
Brian Bruder
January 28, 2024
Mr. Mauricio Frias is an amazing sales person. Upon arriving on the lot, he approached my husband and I with a smile. He greeted us and asked if he could assist us in any way. From that point forward h arriving on the lot, he approached my husband and I with a smile. He greeted us and asked if he could assist us in any way. From that point forward he was focused on satisfying us. He was attentive and able to answer all our questions. He made this a wonderful experience. If you are looking to make a purchase in the near future don't hesitate to contact Mauricio. He's your person. More
by Keys_to_the_Car
Employees Worked With
Mauricio Frias
November 21, 2023
The sales staff was very attentive, knowledgeable, courteous, and they made the experience great.The attention was very focused and making sure I understood what was happening courteous, and they made the experience great.The attention was very focused and making sure I understood what was happening More
by MsTurner
Employees Worked With
Maurriceo
June 28, 2023
I spoke to two individuals at the Dealer - Mauricio, the Sales Rep, and his Sales Manager, Brad. Mauricio was a “fast talker” who preferred talking instead of listening. He never bothered to read my contact Sales Rep, and his Sales Manager, Brad. Mauricio was a “fast talker” who preferred talking instead of listening. He never bothered to read my contact email based on the fact that he asked me the same questions which I had stated. He was too arrogant to work toward a deal on the Mercedes-Benz which he could have sold me. Instead, he allowed $500 difference to prevent consummation of the deal. At one point I told him he lost a sale, and his reply was “no I didn’t”. Good luck with a career using that kind of Gen Z arrogance. Brad called me to speak on the deal, but he preferred winning and keeping the aged used car on their lot vs. moving the aged inventory. The vehicle is still there for sale because of those two short sighted and arrogant young students who haven’t learned that aged used cars look worse on a car lot with each passing day. Back to auction it will go. More
by mgenhay
Employees Worked With
Mauricio (Sales), Brad (Sales Manager)
