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Jaguar Land Rover Bluff City - Service Center
Memphis, TN
201 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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201 Reviews of Jaguar Land Rover Bluff City - Service Center
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January 28, 2020
Great job as always. The team gives great updates on the service and status of vehicle. Good options presented. Chad also makes each visit personal - asking about family and sharing his personal experienc service and status of vehicle. Good options presented. Chad also makes each visit personal - asking about family and sharing his personal experiences. More
by jmoLR4
Verified Customer
January 28, 2020
I always have a positive experience with the service department and this time was no different. They never try to sell me something I dont need and I really do appreciate that! department and this time was no different. They never try to sell me something I dont need and I really do appreciate that! More
by labaer53
January 26, 2020
lack of service After having Land Rovers from this dealership since 1995, it is the first time I could not have a loaner with 3 weeks notice. This is a major inconve After having Land Rovers from this dealership since 1995, it is the first time I could not have a loaner with 3 weeks notice. This is a major inconvenience. My wife, who has a Jaguar XJL from this dealership, and I are both practicing physicians in different parts of the metro area. Arranging for both of us to be here at the same time is difficult. Chad couldn't have cared less. He rarely returns phone calls and usually only after several voice mails. I also have a 2020 Discover Luxe on order. I told him I only wanted the brake repair. He signed med up for multiple things that I did not want. I had to go through them line by line. It was another inconvenience. After dropping my Rover off, they brought me home but then I had to have another vehicle to drive. He only offered to drop it at my after service was complete. There is no one at home to receive it and I had to turn in my rental. A very negative experience. I have already complained to Land Rover nationally. More
by OLEMISSDR
Employees Worked With
Chad Henze
January 25, 2020
Excellent service I have dealt with Bluff City Land Rover since my first purchase in 2006 of a LR3, I then purchased a 2010 LR4 and now a 2019 Range Rover. My experien I have dealt with Bluff City Land Rover since my first purchase in 2006 of a LR3, I then purchased a 2010 LR4 and now a 2019 Range Rover. My experience has been stellar over the last 15 yrs. Chad Henze has been my service advisor and explains fully of each service that is needed/recommended. Everything has always been fair. Very pleased. More
by markgreganti
Employees Worked With
Jeff shuttled me most recently and is a super nice guy., Mike Golladay, Chad Henze
January 25, 2020
very pleased Very professional and courteous. They were prompt and very informative. I was treated well and have no complaints. I loved the loaner car that was pro Very professional and courteous. They were prompt and very informative. I was treated well and have no complaints. I loved the loaner car that was provided and might be interested in pursuing it. More
by konnie4030
Employees Worked With
January 24, 2020
N n Out Dane was nice and made sure I was comfortable. He got me n and out within 2hrs. I left to get lunch and he called when the service was completed. Dane was nice and made sure I was comfortable. He got me n and out within 2hrs. I left to get lunch and he called when the service was completed. More
by showtimesc
Employees Worked With
January 24, 2020
First time for my car to be serviced here- they did a good job. Just was far more expensive than Cadillac, GMC, etc. I will have to look more closely at costs next time good job. Just was far more expensive than Cadillac, GMC, etc. I will have to look more closely at costs next time More
by IRWIN1011
Employees Worked With
Chad Henze
January 24, 2020
Came in for services for on previous car. Great dealership, It is alway room for improvement because you never know when a customer will recommend your services to other. I believe in put you Great dealership, It is alway room for improvement because you never know when a customer will recommend your services to other. I believe in put your customer first. Good service it the key for successful Business. In my case base on the fining and recommendation I purchase a car. More
by WBBROWN7176
Employees Worked With
Other Employees :
Ken Smith, Mike Johnson, Chad Henze
January 24, 2020
We had the worst service manager named Chad Henze. We’ve been going to Jaguar since my 1st car in 2012 and this was the worst experience we have had. He was not helpful at all and had the worst attitude. been going to Jaguar since my 1st car in 2012 and this was the worst experience we have had. He was not helpful at all and had the worst attitude. More
by bthomas88
Employees Worked With
Chad Henze
January 23, 2020
Jan222020 Great customer service. The service rep was so polite. The car service reps were equally as nice. Best service department ever! I do not know the Great customer service. The service rep was so polite. The car service reps were equally as nice. Best service department ever! I do not know the names of both of the car service reps but they both were very polite and attentive. More
by TRPFARRIS
Employees Worked With
