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Jaguar Land Rover Bluff City - Service Center

Memphis, TN

3.5
201 Reviews

201 Reviews of Jaguar Land Rover Bluff City - Service Center

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March 14, 2020

Chad is so kind and goes out of his way to be helpful. He makes getting service a pleasant experience It’s a good feeling to know Chad will help you More

by Susandavidoff
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but loved the young man that helped me with all of the features on the car , Steve Gibson, Chad Henze, Dee Yoakum
Mar 24, 2020 -

Jaguar Land Rover Bluff City responded

Thank you for taking your time to share your experience with us. Chad is fantastic!

March 11, 2020

Excellent service. Would highly recommend for anyone who needs your vehicles checked out or serviced. Honest, straightforward, courteous people working there. Mr. Duncan from the service department understo More

by tomlinson2008
Recommend Dealer
Yes
Employees Worked With
Dane Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fulford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2020 -

Jaguar Land Rover Bluff City responded

Thank you for your kind words! We appreciate you!

March 08, 2020

Annual oil change They are professional and provide fast service. The service team is very willing to accommodate my requests, and the parts department is very friendl More

by JDACUS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Fulford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Frederick
Mar 11, 2020 -

Jaguar Land Rover Bluff City responded

Thank you so much for your kind review!

March 06, 2020

I brought my car in for a simple check up at 9:00 in the morning. I got a loner car. I was told they would contact me when it was ready. I called and called to see if if was ready. No mine would call me bac More

by SUELAYMANDESIGNS
Recommend Dealer
No
Employees Worked With
David Frederick
Mar 13, 2020 -

Jaguar Land Rover Bluff City responded

Hello Suelaymandesigns, I am sorry to hear that you were disappointed with your last visit. I am glad to see, however, that we were able to correct the issue in the end. Providing great customer care is very important to us and we do our very best to strive for that. Hopefully on your next visit we will be able to show you how much! Mike Johnson Service Director JLR Bluffcity

March 05, 2020

I worked with Dane but sometimes it will be Chad. The gentlemen are very good at their jobs. They are very knowledgeable and great to work with More

by jparker10
Recommend Dealer
Yes
Employees Worked With
Dane Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fulford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Jaguar Land Rover Bluff City responded

We agree Dane and Chad are wonderful service advisors! Thank you for your business and rating!

March 04, 2020

Fast reliable service David made my over all experience GREAT!! I left my car while I went on a long weekend getaway. David gave me updates and made sure my car was fixed More

by THEECKHARTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Frederick
Mar 11, 2020 -

Jaguar Land Rover Bluff City responded

Thank you for sharing your wonderful experience!

March 04, 2020

Really took care of me. Had a small emergency that I needed them to check before I travels and they worked to get me in quickly. The best part was they helped to deal with the issue why I waited. Which More

by brian
Recommend Dealer
Yes
Employees Worked With
Dane Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Jaguar Land Rover Bluff City responded

We are happy to help and safety is important! Thank you for trusting us and your 5 star review!

February 29, 2020

He kept me abreast about my vehicle the entire time it was in the shop. My vehicle was cleaner than when i brought it in More

by 1SGJERRYHUGHES
Recommend Dealer
Yes
Employees Worked With
David Frederick
Mar 11, 2020 -

Jaguar Land Rover Bluff City responded

Thank you for your excellent rating!

February 27, 2020

Great staff, courteous and knowledgeable, estimated the charges upfront and called with updates. Car was dropped at 9am and ready to be picked up at 5pm. More

by robert.trejda
Recommend Dealer
Yes
Employees Worked With
Todd Fulford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Frederick
Mar 11, 2020 -

Jaguar Land Rover Bluff City responded

Thank you for trusting us with your service! We appreciate the 5 star rating!

February 26, 2020

The overall experience was confusing. I took my car in for service and my appointment was made with David. He appeared surprised and could not find my paperwork. My car service was completed in one day. More

by wyzewoman
Recommend Dealer
Yes
Employees Worked With
Dane Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Frederick
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