Jaguar Land Rover Bluff City - Service Center

Excellent Everyone was very nice and professional especially Todd. They had to order my part which took a couple of days and knew that I lived 80 miles away an Everyone was very nice and professional especially Todd. They had to order my part which took a couple of days and knew that I lived 80 miles away and commuted back and forth, but they had no problem with still giving me the loaner. True old fashion customer service. More

Fantastic Everyone is so friendly. The waiting room and show rooms are inviting. I enjoy the overall ambience at Bluff City Land Rover and Jaguar. They also ta Everyone is so friendly. The waiting room and show rooms are inviting. I enjoy the overall ambience at Bluff City Land Rover and Jaguar. They also take great care of my vehicle. More

Wonderful service and management Farrar Vaughn and her staff are absolutely wonderful! They are efficient, accommodating and provide great customer service. My Discovery is the best c Farrar Vaughn and her staff are absolutely wonderful! They are efficient, accommodating and provide great customer service. My Discovery is the best car I’ve ever had! More

Range Rover 14 review Only Range Rover dealer within few hundred miles. Took truck in for oil change, tire rotation, pedal still squeaking, water still pouring from hatch. Only Range Rover dealer within few hundred miles. Took truck in for oil change, tire rotation, pedal still squeaking, water still pouring from hatch. Picked up truck had to ask for oil sticker to be changed to new sticker, white leather on inside dirty again from maintenance people getting in my truck dirty, hatch still pouring water after a rain, but pedal not squeaking so far. Just hard to get quality work these days. More

Great people and great service results Chad Henz is my Service representative. He and his team are courteous and are extremely helpful. The maintenance services performed were excellent. Ad Chad Henz is my Service representative. He and his team are courteous and are extremely helpful. The maintenance services performed were excellent. Additionally, the vehicle was cleaned very well after service completion. More

Thirty five years experiemce I have been a customer since the late 1970's and have purchased a leased multiple vehicles. I now own two Jaguars (2002 S and 2005 cal) as well as a 2 I have been a customer since the late 1970's and have purchased a leased multiple vehicles. I now own two Jaguars (2002 S and 2005 cal) as well as a 2015 Range Rover sport. I have had attentive honest service and advice on every occasion and have advised my wife that I will not dictate the vehicle she drives but it has to come from Bluff City . Milton Dickey has been saving my automotive life forever! A great service and management team! Owen B Tabor MD More

Worst everything i've experienced You'd think these people had mastered some art form in poor customer service. After being emailed a survey on my recent service experience (which went You'd think these people had mastered some art form in poor customer service. After being emailed a survey on my recent service experience (which went miserably) i received an email from the President aka owners daughter that they would no longer service my vehicle. I then took to fb to give them a 1 star review where they laughed and tried to call me out. Newsflash the safety of my pregnant wife is not a laughing matter. More

Absolute worse customer service I have ever experienced. If you're ever wondering to yourself "What's the worst possible way I could run a company?" Bluff City Jaguar-Land Rover is a great source of inspirat If you're ever wondering to yourself "What's the worst possible way I could run a company?" Bluff City Jaguar-Land Rover is a great source of inspiration. Every single employee the entire way up the chain was as rude as the day is long. I have never in my life been treated as poorly as the day I attempted to have my vehicle serviced at this dealership. If you have someone special in your life that you absolutely hate and want to watch suffer, buy them a Land Rover and wait until it needs service. It's the best thing since death by a thousand cuts. More

Horrible customer service in the Service department. Completely overcharged for 2 year maintenance check-up and did not feel taken care of as a customer. Scheduled my appointment a week in advance, drop Completely overcharged for 2 year maintenance check-up and did not feel taken care of as a customer. Scheduled my appointment a week in advance, dropped my LR4 off at 8:30am. I called to check on it At 3:30pm and was told to come by in an hour. I did as instructed and when my car still wasn't ready after waiting for 45 minutes (I was told it was being washed right when I arrived), I told the service rep that I needed to go and they could stop washing my car. My car shows up looking like someone had just sprayed the hose on it in an attempt to look like someone was in the middle of washing it. Then the service rep asked for my credit card for the $732 charge!! She didnt bother going over a list of services rendered. She didn't offer to breakdown what went on for 8 hours to my car so I could understand why I was being charged such a ridiculous amount. I did ask for a print out but she still could not go over it with me. I will not be bringing my car there ever again, nor will I be recommending this dealership to anyone. More

They markup the prices on parts and charge you more once the job is done. very poor customer service and communication.There are other service centers that do the same work at cheaper prices.unfortunately i the job is done. very poor customer service and communication.There are other service centers that do the same work at cheaper prices.unfortunately i realised this after i ahd my work done. More