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Jaguar Land Rover Bluff City - Service Center
Memphis, TN
201 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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201 Reviews of Jaguar Land Rover Bluff City - Service Center
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May 04, 2019
Warranty issue Had a small problem with a broken fog lamp. Really wasnt covered. Being customer friendly they took care of our problem. We knew we made the right cho Had a small problem with a broken fog lamp. Really wasnt covered. Being customer friendly they took care of our problem. We knew we made the right choice by choosing jaguar of Memphis. More
by AFULBRI590
Verified CustomerEmployees Worked With
May 01, 2019
Top Notch Customer Service! I was thoroughly impressed with the level of professionalism and the to notch service that I that I received. Todd was exceptional and very impressive I was thoroughly impressed with the level of professionalism and the to notch service that I that I received. Todd was exceptional and very impressive! More
by BMWILLIAMS1955
Employees Worked With
April 26, 2019
Moved from San Diego I moved here from San Diego and since then my experience with Land Rover has been incredible specifically working with Dane my service advisor has bee I moved here from San Diego and since then my experience with Land Rover has been incredible specifically working with Dane my service advisor has been such a pleasant experience. He’s smart, fast and I always get my car back in great condition. He’s wonderful More
by Dmama
Employees Worked With
April 25, 2019
Malcontent I changed the thermostat housing in my Range Rover Sport. When the thermostat housing is changed it requires the system to be bleed off. I called Jag I changed the thermostat housing in my Range Rover Sport. When the thermostat housing is changed it requires the system to be bleed off. I called Jaguar Land Rover of Memphis service department and ask for a quote to get the work performed. The Service Writer told me that the service would be a $176 charge. I had my vehicle towed there to have them perform the work. It was late in the evening so they could not get the work performed that day. The Service Writer said he would call me the following day. The next day I got a call from the Service Writer stating that my Radiator had a pin whole it and they could not bleed the system without replacing the radiator. He told me to change out the Radiator it would cost ~1800 dollars. After I pulled myself up off the floor I decided to call other certified Land Rover Service Providers in Memphis to compare pricing. I called two locations to make sure I had a good sample and both gave me a price of ~$900. I called back to Jaguar Land Rover of Memphis and shared this information with the service provider and asked why would there be such a price difference. He only said he would have to see their quote before he could give the answer. I have always been told to never take your vehicle back to the dealer for service because you will always get ripped off. In the past, I resisted this statement and continued to take my vehicle to the dealership for service and maintenance. After this event, I am inclined to believe I have been getting ripped off the entire time. I just happened to compare pricing this time. I can understand maybe a 15% difference in cost but never in a million years I would have thought the price difference would be 100% higher. I called the General Manager to try to discuss this with him but he did not return my call. I just purchased a brand-new Range Rover in January of this year from this dealership. Even though the sales experience was good, I cannot help to believe that I will continue to get poor service from the service department. It is sad that when you entrust your vehicle to the OEM dealership to find that you may be overcharged excessively. When I had someone to retrieve my vehicle from the Service Department, Chad told him to “have a nice month” I am assuming that was his way of saying he did not want to see us again. Very Very dissatisfied!!!!! More
by Unhappy
Employees Worked With
Chad Henze
April 25, 2019
Absolutely first rate service!! We receive outstanding service support by Dane Duncan. Without fail, he addresses all of our concerns with proactive and effective solutions and does We receive outstanding service support by Dane Duncan. Without fail, he addresses all of our concerns with proactive and effective solutions and does so on a very timely basis. He is extremely knowledgable about all of the products we've owned and is very current on all maintenance issues. Jason Jenkins does an excellent job of instructing us on our vehicles and how to gain the maximum benefit of their features. Both individuals are extremely courteous in all our dealings with them. More
by Ken123
April 25, 2019
Ultimate Professional Dane Duncan is the ultimate professional. He is courteous and thorough. He listens to my concerns, diagnoses my issues, and makes the appropriate re Dane Duncan is the ultimate professional. He is courteous and thorough. He listens to my concerns, diagnoses my issues, and makes the appropriate recommendation for the safety and upkeep of my car. He never fails to respond and find a way to accommodate my schedule and transportation needs. He details and explains the need and cost of repairs and has the fore thought to advise when maintenance is needed so that I can plan for the expense. No matter the issue, I know when I speak to Dane, I'll get the appropriate information for which to make a decision about servicing my car. My rating of the dealership is largely predicated on the high quality of Dane's customer service. He is the prototype for Service Advisors at a quality dealership. Deb More
by Deb
Employees Worked With
April 23, 2019
Chad in Service dept Always friendly and helpful. Thank you for you 5 star customer service!! He is always on task and gets the job done. Thank you for your service. Always friendly and helpful. Thank you for you 5 star customer service!! He is always on task and gets the job done. Thank you for your service. More
by Utcooley
Employees Worked With
Chad Henze
April 14, 2019
Service The service re-resentatives are always very professional and friendly. They always make sure I have everything I need and check with me as the day goe The service re-resentatives are always very professional and friendly. They always make sure I have everything I need and check with me as the day goes on. More
by Aaferrara
Employees Worked With
Chad and Dane
March 11, 2019
Service Dept Customer service is the worst. Spoke with Chad about my car. This person has the worst customer service I have experienced in a very long time. Parts Customer service is the worst. Spoke with Chad about my car. This person has the worst customer service I have experienced in a very long time. Parts were ordered in a timely manner, however, no one bother to call to tell me the part was in. I had to take it upon myself to inquire about the part and found out the part came in a week before. It is going on week two and still the part has not been put onto the car. More
by Land Rover Bluff City Customer
Employees Worked With
Chad
March 01, 2019
Very poor customer service It does take long time to achieve anything done . I will never by any new car from them . Service department is very slow in doing anything and not ac It does take long time to achieve anything done . I will never by any new car from them . Service department is very slow in doing anything and not accommodate anything. More
by Pratap
Employees Worked With
Chad
