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Jaguar Land Rover Bluff City - Service Center
Memphis, TN
201 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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201 Reviews of Jaguar Land Rover Bluff City - Service Center
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May 29, 2019
Timely My only complaint is that my service required light is still on after an oil change and back brake replacement and no one at the service acknowledged My only complaint is that my service required light is still on after an oil change and back brake replacement and no one at the service acknowledged or addressed the issue More
by tonettej
Verified CustomerEmployees Worked With
A different rep when I picked up the vehicle, Chad Henze
May 29, 2019
Tire repair and part replacement We always get great service from Chad. He's always professional and informative and keeps us up to date on all of our service needs. We always get great service from Chad. He's always professional and informative and keeps us up to date on all of our service needs. More
by Mike H
Employees Worked With
Chad Henze
May 25, 2019
Communication All was completed in a timely fashion but the lack of communication and miscommunication is concerning Not concerned with time frame etc. did not k All was completed in a timely fashion but the lack of communication and miscommunication is concerning Not concerned with time frame etc. did not keep me appraised of progress More
by jisaacson
May 24, 2019
Service Cost $$$$$, problem not fixed! After spending $$$$$ in service to fix a problem, I immediately start receiving a warning alert that I’ve never received before pertaining to what I t After spending $$$$$ in service to fix a problem, I immediately start receiving a warning alert that I’ve never received before pertaining to what I thought was fixed. Called service back and the response I got was basically that’s a different issue than what we fixed, however they pertain to the same thing ;-( More
by steve.averyj@gmail.com
Employees Worked With
Chad Henze
May 17, 2019
Service Chad Henze in Bluff City Jaguar Land Rover Service was a pleasure to deal with. He always goes above and beyond!! Great people providing great service Chad Henze in Bluff City Jaguar Land Rover Service was a pleasure to deal with. He always goes above and beyond!! Great people providing great service!! More
by Joe Kelley
Employees Worked With
Chad Henze
May 09, 2019
Poor Performance My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I pick My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I picked up the car and within a day notice that at cold start the car ran very rough and while driving I smelled a coolant smell with a slightly rough engine torque at highway speed. I returned the car to my garage and rescheduled Bluff City to take another look at their repair. A few days later I received a call stating that the lead technician had performed additional diagnostic and could not find any issues. I picked up the car again, was charged a diagnostic fee for them checking their own poor performance and within minutes of having the car; the car was leaking coolant and smoking from the passenger side exhaust pipe. I think that no one performed any diagnostics and based the immediate performance of the car or lack thereof. It is likely that a repair never occurred. Essentially, I towed my car to Bluff City Jaguar, paid $2534.97 and picked up a car that was either piece-milled repaired or no one touched it at all (including the so-called additional diagnostics). More
by tony.varner
Employees Worked With
May 08, 2019
Fast, smart and satisfying Our experience with Bluff City Land Rover's service department has been limited to two separate occasions. Both times, we were treated like loyalty, Our experience with Bluff City Land Rover's service department has been limited to two separate occasions. Both times, we were treated like loyalty, as all our questions were answered and service was executed in the most professional and courteous manner imaginable. We LOVE the way they do business! Nick & Margaret Costner More
by nickcostner
Employees Worked With
May 07, 2019
SERVICE Todd is a knowledgeable, polite, responsive advisor. He went over cost before hand and was communicative during the process. Car was in and out in a t Todd is a knowledgeable, polite, responsive advisor. He went over cost before hand and was communicative during the process. Car was in and out in a timely manner. I highly recommend JLR for service. More
by bszulewski
Employees Worked With
May 07, 2019
Great experience Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd fo Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd for great interpersonal skills and customer service!! More
by VANNETTE.MYERS
Employees Worked With
May 07, 2019
Great Service! My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time was My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time wasn’t bad and top it off they washed my Jaguar. Thanks so much for beating my expectations, Todd! You were great! Sincerely, Rick Hodge More
by rickhodge45
Employees Worked With
