Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jaguar Land Rover Bluff City - Service Center
Memphis, TN
201 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
201 Reviews of Jaguar Land Rover Bluff City - Service Center
Sort by
October 08, 2019
excellent everything went great and the service was done excellent. i would definitely recommend this place to others.. fast service friendly and great customer everything went great and the service was done excellent. i would definitely recommend this place to others.. fast service friendly and great customer service..see you next time More
by MARLOUSPORTER
Verified CustomerEmployees Worked With
October 07, 2019
customer service Somehow the two visits I have had with the customer service at this dealership was more of a "wham bam, thank you ma'am" I haven't had the car for ver Somehow the two visits I have had with the customer service at this dealership was more of a "wham bam, thank you ma'am" I haven't had the car for very long and already I have had to bring it in twice! I was left with un returned calls from my service guy. Then once I finally reached and left a message for someone else, still unreturned. Once I finally got in, I felt so rushed to get my rental! If this wasn't the only service place for my car, you'd bet I would go elsewhere. Jason, who sold me my car, has been the only decent person I have come across. Plus, it seems like I bought this car for the customer service, but I am starting to regret my purchase. More
by trinh2
October 04, 2019
Great service The service was great! I went in for an oil change and got a complimentary hand car wash, as well. My car was cleaned on the inside and outside. The o The service was great! I went in for an oil change and got a complimentary hand car wash, as well. My car was cleaned on the inside and outside. The only downside was, I waited longer than expected for the entire service but I can say it was worth it. More
by Janell E.
Employees Worked With
Christine Finnan
October 04, 2019
Service representative Chad has been very helpful every time I've needed service. From arranging a loaner to getting the service technician to getting finished on time. Chad has been very helpful every time I've needed service. From arranging a loaner to getting the service technician to getting finished on time. More
by traceind
Employees Worked With
Chad Henze
October 02, 2019
I enjoyed the service from the beginning of buying my Land Rover Discovery to my first service and the technology technician experience was very knowledgeable Land Rover Discovery to my first service and the technology technician experience was very knowledgeable More
by Jessie
September 27, 2019
Great customer service! I took my range rover in that had had a check engine light on for years, and Dane and his staff took the time to find all of the issues, and made eve I took my range rover in that had had a check engine light on for years, and Dane and his staff took the time to find all of the issues, and made every effort to save me money on repairs. Won't take my car anywhere else ever again! More
by Amber N
Employees Worked With
September 16, 2019
Fast and Thorough Service I took my Discovery Sport in for an oil change. Dane took care of everything. Everyone was courteous to me. I had access to beverages and snacks as I I took my Discovery Sport in for an oil change. Dane took care of everything. Everyone was courteous to me. I had access to beverages and snacks as I waited. More
by Annie
Employees Worked With
September 09, 2019
Recall Maintenace Handled my recall with speed and excellent customer service. Placed me a rental that I needed in order not to interrupt my business responsibilities f Handled my recall with speed and excellent customer service. Placed me a rental that I needed in order not to interrupt my business responsibilities for the week. More
by AVIONCE
Employees Worked With
September 08, 2019
Professional and Courteous Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very courteous, professional and accommodating. Although the car has had its quirks, Bluff City has bent over backwards to correct each issue. I greatly appreciate the quality of service! The only exception to their quality control? A technician left the oil dipstick sitting on the front of the engine and did not re insert it during a recent servicing. Oil mist sprayed over most of the engine. Fortunately this did not cause any engine issues. Bluff City cleaned the engine thoroughly and without cost to me. Although this unfortunate incident occurred, I cannot deduct a star due to the overall pleasant experience with Bluff City. More
by JOSEPHHOLMES
Employees Worked With
Other Employees :
Eric Suffield, Mike Johnson, Chad Henze
September 06, 2019
New tire I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half. They came out and said they were bringing it around and then was told I had a bent rim. They would need to put me in a car. Then in a few minutes I was told it was ready. Every person I came In contact with couldn’t have been nicer. I just felt that was a long time to put a new tire on. More
by rlm41
Employees Worked With
