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Jaguar Land Rover Bluff City - Service Center
Memphis, TN
201 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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201 Reviews of Jaguar Land Rover Bluff City - Service Center
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November 19, 2019
I really appreciate All my service Mr. Dane was awesome he took the time to explain to me what was going on with my vehicle. he took the time to explain to me what was going on with my vehicle. More
by dorothythornton
Employees Worked With
November 07, 2019
Expensive My car has just over 61,000 miles and to have it die like it did on the road and then find out it will take $6,000+ to repair it is rather disconcerti My car has just over 61,000 miles and to have it die like it did on the road and then find out it will take $6,000+ to repair it is rather disconcerting. Then I found out that the wax left on the steering wheel and console melted and it will cost an additional $5,000 to repair. Too expensive to me. Chad was very polite but Jaguar's aren't nice enough to deal with all the headaches that come with the car. More
by chipc3
Verified CustomerEmployees Worked With
Chad Henze
November 06, 2019
Unacceptable I arrived at the dealership at 9 am. I was told my service would take approximately 1 hour to complete. I was told that if more work was required and I arrived at the dealership at 9 am. I was told my service would take approximately 1 hour to complete. I was told that if more work was required and would take longer, they would let me know and I would come back the following week for a previously scheduled appointment and loaner car. No big deal. I can wait an hour. At 12 pm my car was still not ready. Honestly, I’m not even sure they had started on it. I asked for my car and left. This was the icing on a two week long disaster of a cake with the service department. Many unreturned phone calls regarding issues with my F Pace. I have 9 months left on my lease and had decided to purchase. Now, I will spend the next 9 months deciding on my new car and I can guarantee it won’t come from Bluff City. This product is too expensive to receive less than excellent customer service. More
by lindsey.baker44
Employees Worked With
November 05, 2019
Excellent all around Many changes over the past 15 years....all good. A pleasure get the work doe on time, top notch, as promised. Set a high bar. Many changes over the past 15 years....all good. A pleasure get the work doe on time, top notch, as promised. Set a high bar. More
by KSM
November 01, 2019
Oil Change Love that when I bring my car in for a routine oil change, they automatically check a whole list of other things, like tires, etc. Love that when I bring my car in for a routine oil change, they automatically check a whole list of other things, like tires, etc. More
by bszulewski
Employees Worked With
Christine Finnan
October 28, 2019
Routine Service Visit All went well and I was furnished with a loaner car. It was routine service but the service Department replaced my battery as it was causing the auto All went well and I was furnished with a loaner car. It was routine service but the service Department replaced my battery as it was causing the automatic stop start to mal-function. More
by TOPAZ11111
Employees Worked With
Christine Finnan
October 26, 2019
Chad Henze As always Chad takes care of us like we are his only customer. Always very personable. Makes the experience easy every time we are there As always Chad takes care of us like we are his only customer. Always very personable. Makes the experience easy every time we are there More
by CRTW
Employees Worked With
Chad Henze
October 26, 2019
Service inspection The service team did an outstanding job in resolving an issue of brake noise. They are honest and trustworthy. Additionally, they are very thorough in The service team did an outstanding job in resolving an issue of brake noise. They are honest and trustworthy. Additionally, they are very thorough in communicating with the customer regarding their diagnosis and repair actions. More
by Qcarpt
Employees Worked With
Chad Henze
October 17, 2019
Service personnel The female service personnel is apparently new to the position or has not caught on to the job yet. She was very confused about everything. She had t The female service personnel is apparently new to the position or has not caught on to the job yet. She was very confused about everything. She had to get assistance for even the smallest things. She did not know what she was doing. More
by Mrmotion901
Employees Worked With
Christine Finnan
October 15, 2019
My first visit to Land Rover after I had spoken to Dane on several occasions. He was just as pleasant in person as he was over the phone. He went above and beyond to Land Rover after I had spoken to Dane on several occasions. He was just as pleasant in person as he was over the phone. He went above and beyond to make sure that he addressed my vehicle's needs and interests. More
by cwilson9156
Employees Worked With
