Jaguar Land Rover Bluff City

Service Dept Customer service is the worst. Spoke with Chad about my car. This person has the worst customer service I have experienced in a very long time. Parts Customer service is the worst. Spoke with Chad about my car. This person has the worst customer service I have experienced in a very long time. Parts were ordered in a timely manner, however, no one bother to call to tell me the part was in. I had to take it upon myself to inquire about the part and found out the part came in a week before. It is going on week two and still the part has not been put onto the car. More

Great sales team Jason and Eric were fantastic! I want to thank them for making it easy to purchase. I also want to thank my sales associate Jason for excellent follow Jason and Eric were fantastic! I want to thank them for making it easy to purchase. I also want to thank my sales associate Jason for excellent follow up and assistance after the sale! Grant was also fantastic in after sales operating instructions. More

They are not in the business to sale cars! Absolute worst customer service in the world! I was casually dressed when I visited the dealership, and they didn't take me or my money seriously at a Absolute worst customer service in the world! I was casually dressed when I visited the dealership, and they didn't take me or my money seriously at all. I worked with one of the managers, and he was a worthless salesman. He quoted my trade-in $10,000 under its value, and he treated me like I was a complete idiot. They didn't even bother to follow up with me afterward, so I went to Buckhead, Atlanta and bought a new Range Rover Sport. I hope the owner reads this review and realizes he lost money because of his staff's inability to produce great customer service. More

Very poor customer service It does take long time to achieve anything done . I will never by any new car from them . Service department is very slow in doing anything and not ac It does take long time to achieve anything done . I will never by any new car from them . Service department is very slow in doing anything and not accommodate anything. More

Excellent Everyone was very nice and professional especially Todd. They had to order my part which took a couple of days and knew that I lived 80 miles away an Everyone was very nice and professional especially Todd. They had to order my part which took a couple of days and knew that I lived 80 miles away and commuted back and forth, but they had no problem with still giving me the loaner. True old fashion customer service. More

Fantastic Everyone is so friendly. The waiting room and show rooms are inviting. I enjoy the overall ambience at Bluff City Land Rover and Jaguar. They also ta Everyone is so friendly. The waiting room and show rooms are inviting. I enjoy the overall ambience at Bluff City Land Rover and Jaguar. They also take great care of my vehicle. More

Exceptional! Love the new vehicle. Mike and the entire team at Bluff City was a pleasure to work with and made the process easy. Highly recommend. Love the new vehicle. Mike and the entire team at Bluff City was a pleasure to work with and made the process easy. Highly recommend. More

Wonderful service and management Farrar Vaughn and her staff are absolutely wonderful! They are efficient, accommodating and provide great customer service. My Discovery is the best c Farrar Vaughn and her staff are absolutely wonderful! They are efficient, accommodating and provide great customer service. My Discovery is the best car I’ve ever had! More

Range Rover 14 review Only Range Rover dealer within few hundred miles. Took truck in for oil change, tire rotation, pedal still squeaking, water still pouring from hatch. Only Range Rover dealer within few hundred miles. Took truck in for oil change, tire rotation, pedal still squeaking, water still pouring from hatch. Picked up truck had to ask for oil sticker to be changed to new sticker, white leather on inside dirty again from maintenance people getting in my truck dirty, hatch still pouring water after a rain, but pedal not squeaking so far. Just hard to get quality work these days. More

Great people and great service results Chad Henz is my Service representative. He and his team are courteous and are extremely helpful. The maintenance services performed were excellent. Ad Chad Henz is my Service representative. He and his team are courteous and are extremely helpful. The maintenance services performed were excellent. Additionally, the vehicle was cleaned very well after service completion. More