Jaguar Land Rover Bethesda

Horrible - avoid this place like the plague. They sold me a Jag that had supposedly passed their 300 point quality inspection or some such BS. It broke down seven (7) times. I never walked so much as after I a Jag that had supposedly passed their 300 point quality inspection or some such BS. It broke down seven (7) times. I never walked so much as after I bought that Jag. After they had "fixed" it for the 7th time, I asked for my money back. Of course they have no integrity and so I had to sue them. After reading up on the case, the judge said "why is this case even in court?" He could not believe they wouldn't settle. Well, I won, but it was very hard. It's hard to find a lawyer who will take on a used car case, and he only did so since a Jag carries an expectation of quality (ha!). I got all my money back, and all my lawyer's fees. So to sum up - no integrity, no quality, and apparently nobody who knows how to fix the cars they sell. More

I leased a new Jag in March 2010 and couldn't be happier. I dealt directly with Jerry Jaffe (owner) and he was intentive and prompt. When my lease is up in two years , I will be returning to Manhattan Jag I dealt directly with Jerry Jaffe (owner) and he was intentive and prompt. When my lease is up in two years , I will be returning to Manhattan Jaguar to lease another car. The lady in Finance (Kristen) didn't really know what she was doing,she was a bit slow, but we can't all be perfect. Other than thast, I am 100% happy. More

In January 2010, I leased a car, and Craig Faunce was my saleperson. He was outstanding. When I couldn't make it to the dealership to see the car that came with the colors I wanted, he drove out at night, saleperson. He was outstanding. When I couldn't make it to the dealership to see the car that came with the colors I wanted, he drove out at night, despite bad weather, and left the car with me to try out. He came to get the vehicle when I was ready to return it - no pressure. Craig, in fact, made several trips to my home in connection with the sale. Moreover, even after I leased the vehicle, he has continued to provide over-the-top, first-rate service. I am able to call Craig whenever I have a question about operating some aspect of the vehicle, and he immediately gets back to me. At one point, the car would not start after I came out of an appointment in Reston because it would not recognize my key. It turns out that there was a part recall that was causing this problem. I called Craig, and, within 30 minutes, he drove all the way to Reston to pick me up and take me back to the dealership to obtain a loaner car. Craig provides this service with the utmost friendliness and enthusiasm. I feel very well taken care of by Craig, and appreciate the superb service that has come with owning a car of this caliber. If you come to this dealership, definitely ask for Craig. More

Craig Faunce, my salesman, was absolutely outstanding! In fact, I am writing more about Craig than about the dealership. He is without question the best salesman I have ever dealt with, including purchas In fact, I am writing more about Craig than about the dealership. He is without question the best salesman I have ever dealt with, including purchases of a new Mercedes E500, BMW M-6 and Range Rover Sport in the last six years. I initially was put through to Craig after an internet inquiry. Frequently that means pesky salepeople and a hard sell. Craig was perfect. He contacted me almost immediately, answered all my questions and waited for me to get back to him. I was a bit of a pest myself on terms, price, etc., and Craig handled it beautifully and worked hard to get me my price, which was less than the other competing dealers would offer. He also made several trips to my home to drop off cars for extended test rides. Perhaps most impressive is Craig's after-sale service. We had one maintenance issue with the car a month or two after we bought it. Craig drove a long distance (45 minutes each way) to my wife's office to swap cars with her and did the same to return the car. Recently we had a flat tire and Craig offered the same service to ensure we were not inconvenienced. I have learned to trust Craig (pretty rare these days!) and would certainly buy another car from him. More

I purchased a car from Craig Faunce. He promised the world in order to get the car sale finalized, offered to repair specific items, and even described how long it would take. When it came time to have world in order to get the car sale finalized, offered to repair specific items, and even described how long it would take. When it came time to have those repairs done, he denied everything. When he was confronted over this unethical behavior, he passed me on to another salesman who thought he would appease me by complimenting my looks. I have brought the car in several times with the hope of having the promised repairs done, and each time I was made to wait several hours and only a couple of repairs were completed. I was constantly told that I was wrong, and didn't remember correctly what was promised. When I attempted to resolve these issues with management, I was out-right ignored. My phone calls were not returned, and my emails were ignored. I recently found out from other customers of this dealership that Craig Faunce has a horrible reputation as a salesman (unethical, unprofessional, and dishonest) - I wish I had known that prior to purchasing my car. I am now hoping to find the owner of the dealership so that I can address my concerns with him/her. More

Manhatten Jaguar deals in some very nice, high-end machines. 90K+ Jaguars, Land Rovers and even a beautiful Bentley. So I was surprised to see a Toyota Tacoma in the almost the exact configuration I w machines. 90K+ Jaguars, Land Rovers and even a beautiful Bentley. So I was surprised to see a Toyota Tacoma in the almost the exact configuration I was looking for. I called Brian and he was very helpful over the phone. I made the hour drive, and he met me at the door. We took the car for a spin and then came back and talked numbers. Even though the car was selling for less than 20K, I felt he was treating me the same as if I was buying a Jaguar that cost four times that. The price couldn't be beat and dealing with Kristen in finance was easy as pie. Great dealer, and would recommend to anyone looking to buy a great car. More

THis dealership was very well organized, customer centric and pleasant to work with. They were helpful and aware of our particular needs which they readily helped us to achieve. They offered to come out to and pleasant to work with. They were helpful and aware of our particular needs which they readily helped us to achieve. They offered to come out to our house to go through the car's systems at our convenience and were eager to help us with understanding the car and its performance. More

It sounds like most of the other reviewers have had a great experience with these guys in the sales domain- well, SURPRISE SURPRISE. Let's see how they feel about this dealership in a year's time when th great experience with these guys in the sales domain- well, SURPRISE SURPRISE. Let's see how they feel about this dealership in a year's time when they come in for service. <br><br>Our experiences with Manhattan Jaguar have been absolutely horrific. Looking for an alternative to Brown's Jaguar at Richmond, we tried this one instead. Big Mistake. They are even worse -these guys actually damaged our vehicle. Our Select Edition VandenPlas had gone in for some small body damage (windshield replacement, door dent) and cosmetic touch-ups. Also for a routine checkup, which necessitated removal of the wheels.<br><br>Here is a list of our frustrations:<br><br>1. They took ages to finish the job (3+ weeks). No courtesy car was provided, of course. Our own insurance company took care of that.<br><br>When they called to say we can finally pick up the car, we found out that:<br><br>2. Our current inspection sticker had been 'misplaced' and not transferred to our new windshield. When we complained, they refused to take responsibility saying that the job was commissioned to another party; yet, it took place at their own premises.<br> <br>2. The door had not been aligned properly after the body work; the edges were so messed up it looked like a Chevy. <br><br>3. Our toddler would have managed a better paint-job: talking about paint drips.<br><br>4. Most annoyingly, our brand new hubs had been dented by the tool they used to take the wheels off. ALL four of them.<br><br>5. They had put oil grime on the oatmeal leather and carpet at the back seats.<br><br>6. They did not clean the car after 3 weeks of servicing and body work. We even had to remove the body work white dust from the moulded grooves of the body ourselves (and yet they claimed that the delay at the end was partly due to cleaning-up)<br><br>7. Then started the real disgrace -- those cheapos refused to have done anything wrong: The inspection sticker, 'nope, not their fault' (there is a thriving black market for those, the police informed us); The paintjob: 'looks fine to us'! The hub dents: 'what dents?'<br><br>8. Customer service? New word for their vocabulary. They were indifferent, unprofessional, ungroomed; they did not even offer us a cup of coffee; they kept us waiting for ever; there was nobody at the reception desk to begin with; the woman at the body shop reception was absolutely incompetent; the boss never replied to our repeated calls.<br><br>It took some shouting for them to get their act together. Only then did they initiate an investigation for the sticker (unsuccessful); they<br>re-aligned the door and repainted it (this took another 2 weeks); they refused to do anything about the hubs, although we showed them recent purchasing receipts ('it must have been those who installed them in the first place').<br><br>Our advice: Manhattan Jaguar will cost you years of your life in stress to say the least. Their dealer should carry a health warning! STAY AWAY! <br> More