Jaguar Land Rover Austin

BEWARE of Land Rover service at Austin 5th street -refused to repair mandatory safety airbag recall, and safety issues>> The service advisor deserves a “5.”Jaenae worked hard to a answer all my q -refused to repair mandatory safety airbag recall, and safety issues>> The service advisor deserves a “5.”Jaenae worked hard to a answer all my questions and diligently endeavored to provide good service, but she couldn’t fix a ZERO mechanic team at jaguar austin 5th street A company is only as good as its weakest link-and this “service” department at jaguar austin 5th street is a disgrace to the name Land Rover or Jaguar. They failed completely. Sadly, The 2008 Range Rover sport was acquired by a close friend who passed away, and— I was helping her identical twin sister . Vehicle documents from Land Rover indicated a critical air bag recall was sent by Land Rover Tata. Because of her critical illness and Covid restrictions, she couldn’t tend to the repairs before she died. I made an appointment but jaguar austin 5th street— said I couldn’t drop vehicle for 4 days—after I arrived at my SCHEDULED appointment, the service mechanic at jaguar austin 5th street said they wouldn’t “look” at it for another week. Why? because it sometimes “takes weeks to get to their backlog of unserviceable vehicles. I live 100 miles round trip. I trusted jaguar austin 5th street mechanics to assess other issues—inspection, central locking system, fuses on windshield wiper. I owned several Jaguars and experienced impeccable service until now. Utter Failure. Indifference. 5th street Land Rover sent me back to drive home in a vehicle they described as dangerous, jeopardizing my life and others on the road, in a car I couldn’t put gas in, WITHOUT replacement of dangerous, defective RECALLED air bags indicated were critical to life. Upon Arrival to appointment, The car drove beautifully, ac works, back up camera, mirrors, and suspension were perfect. Issues: wipers. Central locking system, airbags. Nevertheless, 5 days after my scheduled appointment , they said a diagnostic tool left in the vehicle had fried ALL ELECTRONICS—but that was not true, all electronics worked, but central locking system and wipers. At the end of 5 days, I was advised jaguar austin 5th street — wouldn’t even “diagnose” the rover so I could drive home safely, get an inspection, register. or even learn what was wrong. Why? They said it would cost “thousands and thousands” to “DIAGNOSE”—and even refused to install the air bags on the passenger side which was accessible-- to protect me in the event of a crash. Update: two fuses had blown. I figured this out and replaced. Don't trust these mechanics. More

My vehicle is being serviced there and it’s going on a month and they barely go the parts to start on the repair and now they tell me they can’t give me a answer of when my Land Rover will be ready becaus month and they barely go the parts to start on the repair and now they tell me they can’t give me a answer of when my Land Rover will be ready because they are short staffed. Mind u I purchased my vehicle June 6,2021 More

I'm not complaining about the dealership, just wondering if anyone else is getting property tax bills for their leased personal, not business, vehicles. This is my 2nd leased vehicle over the last 4 years a if anyone else is getting property tax bills for their leased personal, not business, vehicles. This is my 2nd leased vehicle over the last 4 years and 2nd time I've received a tax bill. If I don't own it, why would I have to pay property taxes? According to the research I've done with the TX State Comptrollers Office, I shouldn't owe property taxes if it is a personal, leased vehicle! More

Best dealership I have dealt with in over 30 years of buying cars. The entire experience from purchasing to service has been excellent. We’ve bought several vehicles and wouldn’t go anywhere else. The sa buying cars. The entire experience from purchasing to service has been excellent. We’ve bought several vehicles and wouldn’t go anywhere else. The sales and services people and the owner are all committed to providing a world class customer experience. Love doing business with this dealership. More

We worked with Shayna on our new 2021 Range Rover Sport HSE Silver Edition and she is the best! Highly recommend Shayna!! Great Experience and car was ready clean for us to pick up! HSE Silver Edition and she is the best! Highly recommend Shayna!! Great Experience and car was ready clean for us to pick up! More

I have tried twice to schedule a service appointment and both times were a complete and utter waste of time. Their online service scheduler doesn’t work. It prompts you to enter details about the requested both times were a complete and utter waste of time. Their online service scheduler doesn’t work. It prompts you to enter details about the requested service and whether you’ll need a loaner vehicle. I got a call at 7:20 AM on the day I scheduled service to tell me they have no clue what u need done and no loaner is available. They called back hours later to say my appointment is no good and would need to be scheduled out a week later and with no loaner vehicle. I’m sorry, but when you spend upwards of 6 6 figured for a vehicle, I believe you should expect far better support. More

We just bought a car from here and worked with Robert. He was great and made it so easy for us. He was attentive and helpful but not pushy. We are very happy! was great and made it so easy for us. He was attentive and helpful but not pushy. We are very happy! More

Bought a used Discovery Sport, still under warranty, hands down this is the WORST dealership around. Svc advisor was arrogant, and extremely condescending. Land Rover should really take a hard look at hands down this is the WORST dealership around. Svc advisor was arrogant, and extremely condescending. Land Rover should really take a hard look at the way they run the shop. Severe lack of customer care for a world-renowned luxury brand. 35 days for a warranty repair, Still not fixed More

SVC. Mgr canceled two appts so far "Overbooked" I've been trying to get a broken window washer fixed, in warranty on a 2017. First asked Austin JLR for repair last November. Since then I've had t I've been trying to get a broken window washer fixed, in warranty on a 2017. First asked Austin JLR for repair last November. Since then I've had two service appointments scheduled then canceled "The Service Manager has asked us to cancel your appointment as we are way overbooked" (IE...understaffed!) This happened TWICE to me in three months after long 30 plus day waits for each of my scheduled (then canceled by the Dealership) appointments.. I'm in the fourth month since my initial request, and they still have not repaired my in-warranty car. What a crappy way to treat your customers....hey, I bought a new car from you guys! You've happily taken my money and left me out to dry not honoring your warranty, driving a less than safe car for my family....this is BS! If I get into an accident, you may be libel. This car is less than safe if you cant see through the windshield goo. More

Just a joke. Scratched my seat on my 2017 Range Rover. Took 3 days to do an oil change and a software update. left oily finger prints all over the inside of the car. Ridiculous. Took 3 days to do an oil change and a software update. left oily finger prints all over the inside of the car. Ridiculous. More