Jaguar Land Rover Asheville

Customer Service Purchased a certified pre-owned Evoque from Land Rover Asheville last year. I have needed to take the car in a couple of times for service. The servic Purchased a certified pre-owned Evoque from Land Rover Asheville last year. I have needed to take the car in a couple of times for service. The service personnel, including my salesman, have gone out of their way to provide a loaner and return my vehicle in top running condition. My Evoque came with a 100,000 mile bumper to bumper warranty and so far everything has been covered. They treat me like family and I have been very impressed and happy with my first Land Rover purchase. More

Unnecessary expensive service After more than $3,000 for new rotors and tires,(why they couldn't re-cut the rotors is beyond me) they then charged me $700 for an oil change!!! Inc After more than $3,000 for new rotors and tires,(why they couldn't re-cut the rotors is beyond me) they then charged me $700 for an oil change!!! Included bleeding the brakes that they just did a few months ago. Total rip off place More

Service continues to be excellent . I have purchased two vehicles from this dealership and the service has been consistently great. The repairs were done efficiently and the staff was al I have purchased two vehicles from this dealership and the service has been consistently great. The repairs were done efficiently and the staff was always polite and ready to accommodate the customer. More

Efficient service, nice people, comfortable facility I was in and out quickly. The people were nice, My car was serviced and cleaned inside and out. The waiting area was comfortable and clean. I was in and out quickly. The people were nice, My car was serviced and cleaned inside and out. The waiting area was comfortable and clean. More

expensive repairs Nice efficient people . 60,000 mile xx found $5000 worth of fixing! had to take their word. Provide me a loaner and kept me appraised of progress. Nice efficient people . 60,000 mile xx found $5000 worth of fixing! had to take their word. Provide me a loaner and kept me appraised of progress. Have taken my LR4 there several times and am pleased -- a bit expensive. Very nice waiting area. More

Caring Service Staff Service Center staff is caring and friendly. Have had difficulty with a malfunctioning warning light on the dashboard that they have not been able to Service Center staff is caring and friendly. Have had difficulty with a malfunctioning warning light on the dashboard that they have not been able to repair as yet. However, I feel the staff is trying to create a very good service area. I'd like not to spend so much time at the dealership service center lounge. More

Just a trouble fee car service as it should be Just a trouble fee visit car serviced and washed returned ready to roll my f pace was looking great wheel change had been completed new jag hat broug Just a trouble fee visit car serviced and washed returned ready to roll my f pace was looking great wheel change had been completed new jag hat brought from parts on front seat More

Service Quality I’ve used this dealership for over a decade and overall the service has been very solid. As an expat Land Rover driver for decades, the quirky natu I’ve used this dealership for over a decade and overall the service has been very solid. As an expat Land Rover driver for decades, the quirky nature of these vehicles requires insight for optimal experience as they age. I tend to do a little bit of research before dropping off for repairs. Lesco Rogers, M.D. a More

Great Place The whole team is great!!!! Bought the Rover Sport there new and only let them service it. Could not be happier. Easy to make appointments and great The whole team is great!!!! Bought the Rover Sport there new and only let them service it. Could not be happier. Easy to make appointments and great place to wait in. I work from waiting area all the time as I drive from Spartanburg, SC. More

terrible response for service for a 150k auto I am the owner of this 1 year old 150k rover. We had to call 3 times in order to get any response for an appt & had to leave messages each time.. We I am the owner of this 1 year old 150k rover. We had to call 3 times in order to get any response for an appt & had to leave messages each time.. We never talked to live person. We finally got a call back 4 days later after the 3rd message was left . AND Of course there were no loaners available as never are. So we dropped off the car & it was serviced for a 500$ oil change. The entire experience dealing with this dealership for service has been half xxx at best. I just hope that the attitude of the mechanics doing the work is better than the front office staff. I have dealt only with upscale brand autos for over 30 years & every other brand makes u feel like they will do what ever it takes to make the customer feel like it is was worth paying 150k for an auto(loaner, pick up & delivery, drive back to home or office if needed, immediate answer to phone calls not a recording to leave message that gets returned some 4 days later, matter a fact personnel that make u feel like u are a problem not the reason they have a job, attitude of excellence not that u are bothering them, service to the max even if u did not purchase the auto there as the next one could be purchased there) . I was going to purchase another rover but in no way would I ever go through this experience again with another over priced auto. All other high line brands & even Lower brands have a better experience than this dealership offers. By the way, I think it is all rover dealerships.. This dealership & ROVER itself need a new GM that cares because even though they have a fad product, today, that will not always be the case.. Status wears thin when the service provided does not meet expectations . U may get them once but repeats will not occur as in my case. Even if the product becomes off somewhat , if the service is excellent u go back to that dealership because of the service & less hassle. FYI , the emails were sent to the person who drives but does not own the product only. Look at the registration some time as well. More