Jaguar Land Rover Annapolis

Custom ordered my new Jaguar F Pace SVR. There was a slight delay on delivery due to covid. SVR looks great came in as ordered. Frank was my sales representative and was very easy to work with. slight delay on delivery due to covid. SVR looks great came in as ordered. Frank was my sales representative and was very easy to work with. More

Very knowledgeable and good at customer service Thanks. Very good dealership and cleanliness of your car when returned to you. Highly recommend their service dept Very good dealership and cleanliness of your car when returned to you. Highly recommend their service dept More

Very kind and professional team. They kept in touch with me along the way. We had a weather delay and they were able to let me know what was going on. me along the way. We had a weather delay and they were able to let me know what was going on. More

My recent purchase with Jaguar Land Rover Annapolis was excellent! Pricing on the car and my trade in were fair, the buying process was easy, and I left with a great deal on my new car. The sales rep, Fran excellent! Pricing on the car and my trade in were fair, the buying process was easy, and I left with a great deal on my new car. The sales rep, Frank Elizondo, was very professional and patient, answered all my questions and stayed after hours to finish the purchasing process. It was a quickest and easiest car buying experience I've ever had. More

The worse service- end up going to competitor next door. My parents might be too nice to say anything but im not; this needs to be said. My parents walked in yesterday afternoon looking for a new car for m My parents might be too nice to say anything but im not; this needs to be said. My parents walked in yesterday afternoon looking for a new car for my mother. They stood there for awhile, then walked over to a few cars in the showroom, got in the cars, looked around and during that entire time not 1 sales person came over to even say hi let alone help them. Another couple walked in- same treament. It was not busy at all for all of them to be ignored. Next a father and son walked in and within seconds THEY were greeted and helped! Shocked and upset they promptly left and went next door to the Lexus dealership and was AMAZED at their customer service. That alone made them shoot straight up to the top of the list! Knowing my parents they will more than likely purchase from them within the next couple of days! Glad to know this dealship feels like they are doing so well that they can dismiss people this way.... More

It's sad to know everyone else had a great experience but me. Frank the sales rep was amazing. Once I got in the finance room the nightmare began and didn't end there. Bought a car and traded in my older car me. Frank the sales rep was amazing. Once I got in the finance room the nightmare began and didn't end there. Bought a car and traded in my older car from them 12/21/20 and as of 1/8/21 my vehicle was yet to be paid off. They were missing all kinds of paperwork from what I was told... even today 1/14/21 I'm still having concerns that never got addressed and can't get a response or my situation handled professionally even after speaking to the general manager. First and last time there. More

I was extremely pleased with my experience at the Annapolis Jaguar Dealership. Frank Elizondo and Travis Brown were outstanding. They both provided excellent customer service and made the process in Annapolis Jaguar Dealership. Frank Elizondo and Travis Brown were outstanding. They both provided excellent customer service and made the process in purchasing my vehicle seamless. I felt like I was treated like family. I would recommend both to everyone thinking about purchasing a Jaguar. More

Everyone was very kind and provided extraordinary customer service. Kelly Proof worked with us from the start to the end of our purchase. She is a Rocstar. It was such a pleasure during buisness with customer service. Kelly Proof worked with us from the start to the end of our purchase. She is a Rocstar. It was such a pleasure during buisness with her. We're so happy to be a part of this dealership. If we should purchase from this dealership again, we will be looking for Kelly and send others who are interested in a Jaguar to Kelly. Thank you all. More

I would like to first off by saying how happy I am with my 2016 Passat I purchased from here and the great deal I got. This all was not possible without my sales lady, Kelley. She was simply amazing! Her f my 2016 Passat I purchased from here and the great deal I got. This all was not possible without my sales lady, Kelley. She was simply amazing! Her friendliness, personality, knowledge and professionalism is what got me to come here to buy a car. I had many options of cars to buy around the area but out of all the dealers I spoke with, I could tell off the bat that Kelly was shooting straight forward with me and truly wanted only the best deal for me and for me to be happy with no buyers remorse. The hospitality I received from every team member at the dealer was outstanding! I felt like I was at a country club. I want to truly thank everybody there especially Kelley. I appreciate everything you did for me and I will let all my friends and family know how outstanding my service was from you and the team at Land Rover of Annapolis. Thanks again, God bless and much success on the new year! Chuck G. More

They got the parts that we needed even in this conditions. The service provider stay in touch so we got the car back for the holidays conditions. The service provider stay in touch so we got the car back for the holidays More