Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar Land Rover Annapolis
Annapolis, MD
368 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 368 reviews
February 15, 2014
Absolute WORST! Start out great service and sales to get you in the door and sold. I was sold a lemon and they wanted no parts of helping! Had more than 8 loaners in one year! Absolute diasapoinment. First you in the door and sold. I was sold a lemon and they wanted no parts of helping! Had more than 8 loaners in one year! Absolute diasapoinment. First and LAST vehicle from here!! DONE NOT WASTE YOUR TIME OR MONEY!! More
by amybullock312
Employees Worked With
Carnell Pinkston mike kelly
February 08, 2014
Carnell was simply awesome. He was friendly, kind, honest and is an incredible asset to this dealership. He was patient with me, had a warm, comforting perspective, and made what at times is a diffic honest and is an incredible asset to this dealership. He was patient with me, had a warm, comforting perspective, and made what at times is a difficult experience (negotiating for a new car) a pleasure. We took a test drive over to my house, he met the entire family, and made us feel like part of his family. He even gave advice to my step son on life's lessons. I have never been so pleased during the process of buying a vehicle. Give that man a raise! -Steve More
by rebelcoy
Employees Worked With
Steve Coy, Carnell Pinkston
January 09, 2014
This place is a complete joke! I went in to buy an LR2 after being given a good price over the phone and it was all a lie to get me back in the door. They are all about bait and switch and have no respect after being given a good price over the phone and it was all a lie to get me back in the door. They are all about bait and switch and have no respect for the customer. Avoid!! More
by Donsm99
Employees Worked With
Graeme Reeves
January 02, 2014
I have bought cars online for darn near close to 20 years and never had a dealer so non-accomodating as this place. I found a nice Mercedes convertible that they had online that I wanted to buy. I call and never had a dealer so non-accomodating as this place. I found a nice Mercedes convertible that they had online that I wanted to buy. I called the dealership and spoke to a young lady named Amy. Well Amy told me that they had the car and sent me a bunch of pictures of the car. She went as far as telling me the defects the car had. Well I was happy and wanted to buy it. I offered to put a deposit on the car and come and pick it up in 2 days as I was going to have to fly in. "We don't hold cars over the phone" she told me. I told her I don't want her to hold the car, I want to purchase the car.... I even offered to pay for the car in full before I would even fly down there. "NO" she told me that they could pick me up when I flew in but could not hold the car. I asked her why in God's name would I buy an airline ticket, make travel plans and fly down there just to find out that the car is sold. She told me that is their policy, that they don't sell cars over the internet! Yes that's right, ladies and gentlemen, in the year 2013 going into 2014 we might have found a car dealer in the first world that doesn't sell cars over the internet! I asked to speak to her manager, I spoke to the sales manager named "Chris" who told me the same thing that their policy is only to sell the car to a customer that comes in. More
by Jamie Faulring
Employees Worked With
Amy Anderson, Chris List
December 29, 2013
Our buying experience at Jaguar Land Rover Annapolis was top notch. On the day we traded in our old discovery and bought an LR4, we met almost everyone on staff as they made a point of coming over to say h top notch. On the day we traded in our old discovery and bought an LR4, we met almost everyone on staff as they made a point of coming over to say hello and introduce themselves while we waited to sign the paper work. That kind of family atmosphere and quality people is why its worth paying a little more for a Land Rover. Mike Kelley was great to work with on the Maintenance side of the house and Graeme Reeves made our used car buying experience fantastic. We traded in a used discovery and Graeme showed in writing the Kelly Blue Book price which matched exactly what I had found doing my own research. Graeme's past maintenance experience gave him added credibility in our eyes and helped him easily explain some of the important differences and issues we had with the LR Discovery we traded in and the used LR4 we bought. The listed price of the used LR4 was below Kelly Blue book as well. Overall, the staff, and the positive personal interactions we had when buying our LR4 made for a great car buying experience, I highly recommend Jaguar Land Rover Annapolis. More
by Wyland6033
Employees Worked With
Mike Kelley, Graeme Reeves
December 28, 2013
We visited the dealership to purchase a Nissan Titan that was a trade in. Graeme was excellent to work with and made the buying process very easy and enjoyable. We highly recommend him and the dealership! was a trade in. Graeme was excellent to work with and made the buying process very easy and enjoyable. We highly recommend him and the dealership! More
by katefulks
Employees Worked With
Graeme Reeves
October 27, 2013
Our experience with Land Rover Dealership in Annapolis was great from the time we stepped foot into the front door to the end when we were driving off in our new Range Rover. Michael Benso went through gr was great from the time we stepped foot into the front door to the end when we were driving off in our new Range Rover. Michael Benso went through great lengths to make sure our experience was nothing but great. He was very very helpful with everything. I would highly recommend to anyone to stop by Annapolis Land Rover and ask for Michael Benso you will not be sorry! More
by stevetonya
October 23, 2013
I used to dread taking a car in for service. Not so with this Land Rover dealer. Everyone is so pleasant and respectful, the waiting area is lovely, and issues are taken care of as promptly as possible. E this Land Rover dealer. Everyone is so pleasant and respectful, the waiting area is lovely, and issues are taken care of as promptly as possible. Everyone I have encountered has been the consummate professional. The facility is immaculate -- even the service bays! The free off-road experience I recently attended was a blast and my family and I were treated to a wonderful lunch afterward. I have always been treated wonderfully at this dealership - they have made me a Land Rover customer for life! More
by Annapolis_Mom
Employees Worked With
Andrea Lawton, Mike Kelley, Jonathan Monias
October 15, 2013
Great experience overall. I was well taken care of and the level of professionalism and knowledge was superb. Robert Carter and Larry Cash were very helpful in getting me into a beautiful XK. Couldn't be the level of professionalism and knowledge was superb. Robert Carter and Larry Cash were very helpful in getting me into a beautiful XK. Couldn't be happier! More
by robwall29
Employees Worked With
Robert Carter
September 11, 2013
I LOVED OUR TRUCK BUYING EXPERINCE, Graeme was very helpful he took his time, explained all of our new range rover features, and we were sold on the safety feature the range rover displayed on the test helpful he took his time, explained all of our new range rover features, and we were sold on the safety feature the range rover displayed on the test track, we had a blast!!! I will tell everyone I know if you are looking for a new range rover go see Graeme and the good people at Annapolis Range Rover. Happy Range Rover Evoque Owners DeWayne and Tanzania Black More
by annapolisdealerrater
Employees Worked With
Graeme Reeves
